Top 241 It support Jobs in Golden Co

Technical Support/Customer Success Agent
Sentinel Systems —Golden, CO
- $39,000 - $41,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Manager
Children's Eye Physicians —Erie, CO
- $60,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Research
- Health savings account
- Health insurance
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2d
Network Operator
JCI US —Englewood, CO
- $25 - $28 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- Health insurance
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IT Support Manager
Children's Eye Physicians —Wheat Ridge, CO
- $60,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Research
- Health savings account
- Health insurance
Quick Apply
2d
Computer Technician (Swing Shift)
ABBTECH Professional Resources, Inc. —Denver, CO
- $17 - $19 an hour
- Temporary
- Background check
- Customer service
- Pass drug screening
- AD&D insurance
- Paid holidays
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7d
Help Desk Technician
Software Technology Inc —Golden, CO
- 8 hour shift
- Background check
- Office
- Windows
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IT Support Technician II
Riot Platforms —Denver, CO
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
9d
Help Desk Support I
Software Technology Inc —Golden, CO
- Temporary
- Research
- Experience equivalent to degree accepted
- 1 year
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Technical Support Analyst
Golftec —Englewood, CO
- $30 - $55 an hour
- Full-time
- Mid-level
- Windows
- Computer skills
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IT Support Specialist 1
Kratos Industries LLC —Arvada, CO
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IPT Help Desk Admin (Full-time) - Information Technology (IT) (Boulder, CO)
Boulder Medical Center —Boulder, CO
- $27.08 - $33.85 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
20h
IT Support Specialist III - Service Desk
Jefferson County Colorado —Golden, CO
- $32 - $34 an hour
- Online Application
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
9d
Tech - ECTS Support
Jeffco Public Schools —Jefferson County, CO
- $28.61 - $34.05 an hour
- Full-time
- School experience
- Basic math
- Mid-level
IT Support Technician II
Beehive Industries —Englewood, CO
- $75,000 - $92,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
IT Help Desk Analyst - Tier 1
Millennium Hotels and Resorts —Denver, CO
- $22 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
9d
IT Support Specialist
South Metro Fire Rescue —Centennial, CO
- $72,194 - $85,305 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
3d
IT Service Desk Specialist
Talon.One —Denver, CO
- $60,000 - $65,000 a year
- Part-time
- Remote
- English
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
2d
IT Technician
Snell & Wilmer L.L.P. —Denver, CO
- $26.44 - $31.25 an hour
- Monday to Friday
- Mid-level
- Windows
- Trade school
- Profit sharing
- Paid holidays
Quick Apply
Technician I IT Telecom
Q3 Contracting, Inc —Denver, CO
- $30 an hour
- Full-time
- Computer science
- Computer Science
- Office
- Employee stock purchase plan
- Paid holidays
Quick Apply
1d
IT Service Desk Lead
Bloom Healthcare —Lakewood, CO
- $75,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- HIPAA
Quick Apply

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it support jobs near golden co

Technical Support/Customer Success Agent

Sentinel Systems
Golden, CO

Quick Apply

Job Details

Full-time
$39,000 - $41,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Electronic meters
Computer operation
Digital multimeters
Customer relationship building
Interpersonal skills
Peripheral setup
Electronic systems troubleshooting
Windows
Electronics voltage testing
Managing clients in a customer support role
Computer hardware
Customer engagement
Customer support
Peripheral hardware support

Full Job Description

About the Role:

The Customer Success Agent at Sentinel Systems LLC is responsible for helping self-storage operators successfully use our property management software, access control software, and connected hardware (keypads, control boards, gate systems, etc.). This role blends technical troubleshooting, product training, and relationship management to ensure our customers get maximum value from our platform.

We believe in investing in our team. Learning our comprehensive product line takes time, and we provide the hands-on training you will need to master our systems, succeed in your role, and grow with the company.

Key Responsibilities:

Customer Support & Issue Resolution:

Serve as the primary point of contact for customer inquiries via phone, email, and remote sessions.
Troubleshoot software issues related to property management (tenant accounts, billing, reservations, reporting) and access control (door/gate access, user permissions, schedules, alerts).
Diagnose hardware-related issues, including keypads, control boards, gate/door controllers, and basic network connectivity problems.
Document all interactions, troubleshooting steps, and resolutions in our ticketing/CRM system.

Onboarding, Training & Adoption:

Guide new customers through the onboarding and setup of Sentinel Systems LLC’s solutions.
Provide one-to-one and group training sessions on core features and best practices.
Proactively monitor customer health and usage to identify adoption gaps and provide additional training.

Technical & Product Expertise:

Maintain a strong understanding of software workflows, access control configurations, basic hardware installation concepts, high-level wiring basics, and common field issues.
Test updates and new products before they are shipped to customers, reporting any difficulties encountered at your own workstation.
Work closely with internal technical teams (Engineering, Product, Implementation, and Field Technicians) to escalate complex issues.
Contribute to and maintain up-to-date knowledge base articles, FAQs, and how-to guides.

Customer Relationship & Retention:

Build strong relationships with key users, managers, and owners at each facility.
Identify at-risk customers and take proactive steps to re-engage and stabilize them.
Gather customer feedback to communicate product enhancement requests and recurring pain points to the Product team.

Process Improvement:

Identify recurring issues and propose improvements to documentation, training, or the product itself.
Participate in internal training sessions to stay current on new features, hardware revisions, and integrations.

Requirements & Qualifications:

Exceptional problem-solving, troubleshooting, and customer support skills.
Strong verbal and written communication abilities.
Knowledgeable in Microsoft Windows operating systems (Windows 10 and 11), including installing external hardware and printers.
A strong work ethic and the ability to build relationships with customers and internal teams.
Basic knowledge of electronics and the ability to use a multi-meter.

Preferred Qualifications (Bonus):

Computer Science Degree or related certification.
Basic understanding of computer networking principles.
Experience with database reporting tools, specifically Crystal Reports.

Benefits:

After a 90-day probationary period, you will be eligible for our comprehensive benefits package, which includes:

Paid vacation and paid sick time
Health, Dental, and Vision insurance
Employer-matching 401(k) Retirement plan
Life insurance

Pay: $39,000.00 - $41,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in golden co

Technical Support/Customer Success Agent

IT Support Manager

Network Operator

IT Support Manager

Computer Technician (Swing Shift)

Help Desk Technician

IT Support Technician II

Help Desk Support I

Technical Support Analyst

IT Support Specialist 1

IPT Help Desk Admin (Full-time) - Information Technology (IT) (Boulder, CO)

IT Support Specialist III - Service Desk

Tech - ECTS Support

IT Support Technician II

IT Help Desk Analyst - Tier 1

IT Support Specialist

IT Service Desk Specialist

IT Technician

Technician I IT Telecom

IT Service Desk Lead

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