Top 250 customer service representative Jobs in gorham, me

Customer Service Representative
Patrons Oxford Insurance Company —Portland, ME
- $47,500 - $50,000 a year
- 8 hour shift
- Background check
- Writing skills
- Research
- Health insurance
- Dental insurance
Quick Apply
9d
Retail Customer Service Associate
Saco Sport & Fitness —Saco, ME
- $18 - $20 an hour
- Part-time
- Driver's License
- Organizational skills
- Typing
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (On-Site)
Mainely Tubs —Scarborough, ME
- $22 - $24 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Paid time off
Quick Apply
Customer Service & Sales (Staffing & Recruiting)
Confidential —Portland, ME
- From $17 an hour
- Weekends as needed
- Basic math
- Employment & labor law
- Office
- Paid training
- Health insurance
Quick Apply
9d
Customer Relations Specialist
Suburban Propane —Portland, ME
- Mid-level
- Residential
- 3 years
- Disability insurance
- Health insurance
PT Customer Service Associate
Hannaford —Gorham, ME
- $15.10 - $19.65 an hour
- Part-time
- Communication skills
- Entry level
Customer Service Representative
United States —Gorham, ME
- $20 an hour
- Full-time
- Computer literacy
- Typing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Walgreens —Gorham, ME
- $15.10 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
2d
Medical Customer Success Representative
Reliable Respiratory —South Portland, ME
- $30 an hour
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Service Associate I
Family Dollar —Westbrook, ME
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Service Manager
Mainely Tubs —Scarborough, ME
- $90,000 - $125,000 a year
- Extended hours
- Microsoft Outlook
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —South Portland, ME
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Closing Cashier/Customer Service Rep
Circle K —South Portland, ME
- From $16 an hour
- Full-time
- Background check
- Serving
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply
Food Service/Customer Service Rep - All Shifts
Circle K —Biddeford, ME
- From $16 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Client Services Associate- Simmons Investment Advisors
HighTower Advisors —New Gloucester, ME
- $60,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Office
- Paid parental leave
- Health savings account
Quick Apply
10d
Director, Group Client Engagement
Unum Group —Portland, ME
- $89,900 - $169,900 a year
- Full-time
- 5 years
- Research
- Bachelor's degree
- Loan repayment program
- Disability insurance
Seasonal Customer Experience Representative – Monthly Bonus!
Manpower Group North America —Portland, ME
- $19 an hour
- Online Application
- High school diploma or GED
- Driver's License
- Fair chance
- Paid time off
Quick Apply
Customer Service Representative
TechniPower, Inc. —Sanford, ME
- $49,000 - $52,000 a year
- 5 years
- Office
- Senior level
Quick Apply
Customer Service Representative – Bring Your CRM/ERP Expertise to a Family-Owned Maine Client
Manpower Group North America —Sanford, ME
- $24 an hour
- Online Application
- 5 years
- Mid-level
- Office
Quick Apply
Customer Service Representative
Masis Professional Group —Sanford, ME
- $53,000 a year
- Entry level
Quick Apply
3d

I want to receive the latest job alert for customer service representative in gorham, me

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near gorham, me

Customer Service Representative jobs in Sanford, ME

Customer Service Representative jobs in Saco, ME

Customer Specialist jobs in Portland, ME

Customer Service Representative jobs in Biddeford, ME

Customer Service Representative jobs in Gorham, ME

Customer Success Manager jobs in South Portland, ME

Customer Service Representative jobs in Portland, ME

Customer Experience Representative jobs in Portland, ME

Service Manager jobs in Scarborough, ME

Customer Service Representative jobs in Scarborough, ME

Non Phone Customer Service jobs in Chicago, Il

Patient Service Representative jobs in Las Vegas, Nv

Customer Service Representative jobs in Killeen, Tx

Customer Service Representative jobs in Madison, Wi

Customer Success Specialist jobs in Chicago, Il

Customer Service Representative jobs in Frisco, Tx

Customer Service Representative jobs in Manchester, Nh

Associate Product Manager jobs in Seattle, Wa

Associate Marriage Family Therapist jobs in Los Angeles, Ca

Service Advisor jobs in Columbia, Sc

Customer Service Representative

Patrons Oxford Insurance Company -
Portland, ME

Quick Apply

Job Details

Full-time
$47,500 - $50,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) matching
Professional development assistance
Flexible schedule
Referral program

Qualifications

Teamwork
Interpersonal skills
Writing skills
Employee relationship building
Research
Windows
High school diploma or GED
Attention to detail
Desktop applications
Computer skills
Productivity software
Delegation
Analytics

Full Job Description

Position Summary: The Customer Service Representative (CSR) is responsible for providing exceptional customer service to agents, insureds, and internal stakeholders within the accounting department. This role covers general operational duties, responds to customer inquiries, and supports other areas of the accounting department as needed. The CSR also has the opportunity to assist other departments when required.

This is a hybrid role, allowing the candidate to work in the office three days per week and remotely for up to two days, depending on coverage needs.

Principal Accountabilities:

1. Job Knowledge:

Able to thrive in a fast-paced learning environment and will quickly gain knowledge of company billing, claims, and underwriting procedures.
Maintain comprehensive knowledge of all potential payment plan options, which differ by product.
Analyze policy changes mathematically, anticipating expected financial outcomes.
Use critical thinking to identify issues and unexpected outcomes, and take corrective action when necessary.
Balance the expectations of agents and customers along with upholding the company policies and procedures.
Identifies, analyzes and researches billing issues, working cross-functionally with the accounting department to resolve.
Follows company guidelines regarding policy reinstatements.

2. Judgement:

Address customer inquiries, ensuring timely and accurate responses following company guidelines and procedure
Determine the most effective approach for resolving issues, and recognize when to escalate matters to appropriate departments for further review or resolution.
Balance customer satisfaction with company policies and guidelines, ensuring positive outcomes while maintaining compliance.
Prioritize tasks based on urgency and impact, ensuring that all needs are addressed efficiently, both internally and externally.
Evaluate special requests such as exceptions, discounts, or account adjustments based on company policy and customer history, determining appropriate action.
Determine when to take on additional tasks or delegate, ensuring team efficiency and workload balance.

3. Delivery and Productivity

Respond to customer inquiries via phone and email, providing accurate and timely information.
Process billing changes and endorsements, ensuring accuracy and adherence to company guidelines.
Monitor incoming and outgoing mail, ensuring prompt sorting, delivery, and processing.
Assist in front door monitoring duties and handle related tasks as necessary.

4. Analysis/Business Insight/Compliance:

Research and resolve billing, claims, and underwriting issues, providing clear explanations to customers.
Analyze recurring issues and identify trends, reporting key findings to management for process improvement.
Use software tools and systems efficiently to manage and resolve customer inquiries.

5. Communication, Relationship Building, and Teamwork:

Communicate complex issues in a clear, concise, and professional manner, adjusting communication style to fit the customer’s needs.
Maintain a courteous and pleasant tone, projecting confidence during all customer interactions.
Effectively handle emotional customer situations, diffusing tension and escalating when necessary.
Foster positive relationships with internal departments to ensure smooth collaboration on cross-functional tasks.

6. Leadership:

Demonstrate professionalism and integrity in all actions and communications.
Support team members and departments as needed, showing flexibility in taking on new tasks and responsibilities.
Exhibit initiative by proposing process improvements to enhance customer service and operational efficiency.

Job Requirements:

Experience:

Two years of experience in customer service roles preferred.
Experience working with automated insurance systems preferred.

Education:

College degree preferred; however, a high school diploma with a minimum of four years of relevant work experience will be considered.

Skills:

Strong verbal and written communication skills, with the ability to convey information clearly and courteously.
Proficiency in Windows-based PC applications, with the ability to learn and adapt to various software programs.
Strong analytical skills, with attention to detail and the ability to multitask effectively under deadlines.
A customer-focused mindset with the ability to resolve issues promptly and efficiently.

Values:

Alignment with the company's mission of enhancing financial security and benefiting policyholders by managing risk and delivering exceptional service.
Demonstrates a commitment to providing a rewarding and positive workplace, conducting all interactions with integrity and professionalism.

Job Type: Full-time

Pay: $47,500.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program

Shift:

8 hour shift
Day shift

Ability to Commute:

Portland, ME 04102 (Required)

Ability to Relocate:

Portland, ME 04102: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Portland, ME 04102

Quick Apply

Refine Your Search

customer service representative jobs in gorham, me

Customer Service Representative

Retail Customer Service Associate

Customer Service Representative (On-Site)

Customer Service & Sales (Staffing & Recruiting)

Customer Relations Specialist

PT Customer Service Associate

Customer Service Representative

Customer Service Associate

Medical Customer Success Representative

Customer Service Associate I

Service Manager

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Closing Cashier/Customer Service Rep

Food Service/Customer Service Rep - All Shifts

Client Services Associate- Simmons Investment Advisors

Director, Group Client Engagement

Seasonal Customer Experience Representative – Monthly Bonus!

Customer Service Representative

Customer Service Representative – Bring Your CRM/ERP Expertise to a Family-Owned Maine Client

Customer Service Representative

I want to receive the latest job alert for customer service representative in gorham, me

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected