Top 29 Customer support & client services managers Jobs in Grafton, Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Health savings account
- Disability insurance
District Service Manager
Securitas Technology —Milwaukee, WI
- $83,000 - $108,000 a year
- Weekends as needed
- Sales
- Marketing
- Engineering
Customer Service Team Lead
National Business Furniture, LLC —Milwaukee, WI
- Full-time
- Mid-level
- Residential
- Supervising experience
2d
Customer Experience Excellence Lead
Pentair —Brookfield, WI
- $95,500 - $177,300 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Quick Apply
10d
Customer Operations Manager
Hertz —Milwaukee, WI
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Customer Service Supervisor
Graymont —West Bend, WI
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Microsoft Office
9d
Customer Service Team Lead
nVent —New Berlin, WI
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- Communication skills
- Employee stock purchase plan
- Disability insurance
1d
CRM Manager - Hybrid
Traffic and Parking Control Co —Brown Deer, WI
- $75,000 - $85,000 a year
- Full-time
- Marketing
- 5 years
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
12d
Customer Experience Manager
Server Products Inc —Richfield, WI
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Brookfield, WI
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Client Operations
U.S. Bank National Association —Milwaukee, WI
- $111,605 - $131,300 a year
- Full-time
- Office
- 8 years
- Analysis skills
- Paid holidays
- Disability insurance
5d
Service Manager
Federal Mfg., LLC —Waukesha, WI
- Full-time
- Microsoft Excel
- Bachelor of Science
- Travel
- Wellness program
- Health insurance
District Service Manager
Securitas Technology Corporation —Waukesha, WI
- $83,000 - $108,000 a year
- Weekends as needed
- Sales
- Marketing
- Engineering
Quick Apply
Customer Service Supervisor 2026
Lake Express —Milwaukee, WI
- $17 - $21 an hour
- Part-time
- Mid-level
Quick Apply
Service Desk Support Manager
Trusted Fraternal Life —Milwaukee, WI
- 7 years
- Experience equivalent to degree accepted
- In-person
Quick Apply
Client Services Representative/Shift Lead - Milwaukee Campus
WISCONSIN HUMANE SOCIETY —Milwaukee, WI
- $14.50 - $16.00 an hour
- Part-time
- Bilingual
- Ability to lift 50 pounds
- Entry level
- 403(b) matching
- Health savings account
Call Center Manager
EMPIRE HOME REMODELING INC —Milwaukee, WI
- $45,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Steel Craft —Hartford, WI
- Microsoft Excel
- Marketing
- Office
Quick Apply
9d
Private Wealth Specialist Team Lead
First Business Bank —Brookfield, WI
- Full-time
- 5 years
- Office
- Finance
Account Management Team Lead
WILD MARKETING GROUP INC —Waukesha, WI
- Full-time
- 5 years
- Analysis skills
- Mentoring
Quick Apply

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customer support & client services managers jobs near grafton, wi

Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

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Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required within first few weeks of employment)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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Refine Your Search

customer support & client services managers jobs in grafton, wi

Customer Care Supervisor - Commercial Lines

District Service Manager

Customer Service Team Lead

Customer Experience Excellence Lead

Customer Operations Manager

Customer Service Supervisor

Customer Service Team Lead

CRM Manager - Hybrid

Customer Experience Manager

Team Lead - Global Solutions Onboarding

Client Operations

Service Manager

District Service Manager

Customer Service Supervisor 2026

Service Desk Support Manager

Client Services Representative/Shift Lead - Milwaukee Campus

Call Center Manager

Customer Service Manager

Private Wealth Specialist Team Lead

Account Management Team Lead

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