Top 134 Customer service representative Jobs in Grafton, Wv

Customer Service Manager
Swanson Industries —Morgantown, WV
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Self Storage)
Mini Mall US Storage Properties —Bridgeport, WV
- Computer literacy
- Mid-level
- High school diploma or GED
- 401(k) matching
Quick Apply
CSR - 89
BFS —Bridgeport, WV
- $10 - $12 an hour
- Part-time
- Computer literacy
- English
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
1d
Lead Customer Service Associate
Par Mar Stores —Pleasant Valley, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
CSR - 26
BFS —Morgantown, WV
- $11 - $13 an hour
- Part-time
- Computer literacy
- Sanitation
- English
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - Bridgeport, WV
Wash-Rite Unlimited Express Wash —Bridgeport, WV
- $12 an hour
- Weekends as needed
- 18 years or older
- Cash register
- In-person
- Flexible schedule
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Fairmont, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Morgantown, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Par Mar Stores —Fairmont, WV
- High school diploma or GED
- 16+ years old
- Guest services
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Service Associate
Par Mar Stores —Reedsville, WV
- High school diploma or GED
- 16+ years old
- Guest services
- Opportunities for advancement
- Flexible schedule
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Philippi, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Par Mar Stores —Morgantown, WV
- High school diploma or GED
- 16+ years old
- Guest services
- Opportunities for advancement
- Flexible schedule
Quick Apply
Call Center Rep.
Justice Federal Credit Union —Bridgeport, WV
- $15.10 - $25.72 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
13d
Client Service Specialist
Klie Law Offices, PLLC —Morgantown, WV
- $55,000 - $70,000 a year
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Customer Service Representative (CSR) – AVS Mountainland Animal
AVS Mountainland Animal Hospital —Kingwood, WV
- $14 - $16 an hour
- Part-time
- Computer literacy
- Organizational skills
- Communication skills
- Paid training
Quick Apply
Integrated Customer Services Specialist
Clear Mountain Bank —Morgantown, WV
- From $18.18 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Motion Industries (MOT) —Fairmont, WV
- $20 an hour
- Full-time
- Sales
- 5 years
- Computer literacy
- Employee stock purchase plan
- Paid holidays
Quick Apply
12h
Customer Service Associate I
Dollar Tree —Grafton, WV
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Carl Andrick - State Farm Agent —Bridgeport, WV
- $35,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
Quick Apply
Customer Service & Sales Representative
Shentel —Clarksburg, WV
- From $15 an hour
- Overtime
- Remote
- Sales
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
1d

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Customer Service Manager

Swanson Industries -
Morgantown, WV

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Safety protocol adherence
Spreadsheets
High school diploma or GED
Bachelor's degree
Attention to detail
Organizational skills
Productivity software
Cross-functional communication

Full Job Description

JOB SUMMARY:

Oversees the daily operations of the Swanson customer service department, leading customer service representatives in successfully achieving company initiatives. The successful candidate in this role will need to clearly and effectively communicate at all levels of the organization, ensuring an exceptional customer experience. From orders to invoices to the daily issues that arise within the department, this position will interface with customers regularly, and act as the liaison between the customer and the company.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Manage daily workflow within the customer service department.
Create and track customer service goals.
Receive and implement customer feedback to improve the quality of service.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly, including but not limited to orders, quotes, invoices, billing, payments, pricing, company policy and procedures.
Receive, review, and process orders.
Receive customer correspondence and resolve customer complaints.
Maintain balance between company policy and customer benefit. Partner with Sales, Marketing, Purchasing, and Operations to solve issues in the best interest of both the company and the customer.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
Document customer interactions and transactions. Ensure that all invoices are handled daily for all customer accounts.
Establish and maintain assigned customer accounts for accurate information.
Occasional travel to Swanson operations for training and team meetings.
Compile and generate reports as they relate to customer service.
Enhance professional growth and development through participation in educational programs, current literature, meetings, and workshops.
Perform related duties as assigned.
Maintain compliance with all company policies and procedures.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

Must have a high school diploma.
Bachelor’s degree in business administration or related field, preferred.
Must have five (5) years of previous customer service experience.
Previous customer service manager experience preferred.
Exceptional computer skills; Microsoft Word, Excel, and Google-based applications.
Strong decision making and analytical abilities.
Highly developed sense of integrity and commitment to customer satisfaction.
Effective written and verbal communication skills.
Detail oriented with the ability to perform work under minimal supervision.
Ability to effectively communicate (both written and verbal) with internal and external customers.
Proven ability to meet deadlines and follow directions.

PHYSICAL REQUIREMENTS:

Ability to safely and successfully perform the essential job duties consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Ability to work safely and adhere to the Swanson Safety System in daily job duties.
Ability to sit for extended periods of time.
Must be able to lift and carry up to 30 lbs.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Experience:

Customer Service: 3 years (Preferred)
Management: 3 years (Preferred)
ERP Manufacturing: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in grafton, wv

Customer Service Manager

Customer Service Representative (Self Storage)

CSR - 89

Lead Customer Service Associate

CSR - 26

Customer Service Representative - Bridgeport, WV

Lead Customer Service Associate

Lead Customer Service Associate

Customer Service Associate

Customer Service Associate

Lead Customer Service Associate

Customer Service Associate

Call Center Rep.

Client Service Specialist

Customer Service Representative (CSR) – AVS Mountainland Animal

Integrated Customer Services Specialist

Customer Service Representative

Customer Service Associate I

Customer Service Representative - State Farm Agent Team Member

Customer Service & Sales Representative

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