Top 12 Guest service agent Jobs in Graham, Nc

Front Desk Agent
The Inn at Elon —Elon, NC
- Full-time
- English
- Hotel
- High school diploma or GED
Front Desk Agent
Fairfield Whitsett —Whitsett, NC
- $14 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Crestview Management, LLC —Greensboro, NC
- $15 - $17 an hour
- Hotel
- Communication skills
- Entry level
Quick Apply
Guest Service Agent 3-11pm
Hampton Inn & Suites —Carrboro, NC
- $16.00 - $16.50 an hour
- 8 hour shift
- Sanitation
- Research
- Hotel
- Employee discount
Quick Apply
Sales & Customer Service Associate - Part Time
Massage Envy —Burlington, NC
- $14 - $16 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Guest Service Agent
Drury Hotels Company LLC —Greensboro, NC
- Up to $3,200 a year
- Urgently hiring
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
5d
Front Desk Agent
Hyatt Place Chapel Hill —Chapel Hill, NC
- From $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Health insurance
- 401(k)
Quick Apply
Front Desk Agent
HILTON DURHAM NEAR DUKE UNIV —Durham, NC
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Supervisor
HILTON DURHAM NEAR DUKE UNIV —Durham, NC
- Full-time
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Hotel Front Desk
Courtyard by Marriott —Chapel Hill, NC
- $15 an hour
- Part-time
- No education required
- Sanitation
- Research
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent / Night Audit
Hampton Inn and Suites Downtown Greensboro —Greensboro, NC
- $13 - $15 an hour
- Weekends as needed
- Hotel
- Organizational skills
- In-person
Quick Apply
4d

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Front Desk Associate
Fairfield Inn & Suites Mebane —Mebane, NC
Handles guest’s check-in and checkout, reservations when required, incoming telephone calls and maintains status of rooms. Schedule:* 3:00 pm - 11:00 pm.
$13 - $15 an hour
Quick Apply
Front Desk Agent
The Inn at Elon —Elon, NC
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Monitor room availability throughout the day.
From $15 an hour
Quick Apply

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Guest Service Representative
Sonesta —Columbus, OH
Valid driver’s license required. Register guests, issue room keys, and provide information on hotel services and room location. Paid Vacation and Sick Days.
8d
Front Desk Agent
The Westin Great Southern Columbus —Columbus, OH
You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation…
Quick Apply
7h

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Front Desk Agent

The Inn at Elon -
Elon, NC

Apply Now

Job Details

Full-time

Qualifications

Property management tools
Answering guest questions
English
High school diploma or GED
Computer skills
Telephone systems

Full Job Description

SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
Follow established key control policy.
Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
Ensure proper credit policies are followed and verify credit limit report.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and six months to one year related experience and/or training.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:

Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Brand: The Inn at Elon
Address: 605 North O'Kelly Avenue Elon, NC - 27244
Property Description: The Inn at Elon
Property Number: 7255

Apply Now

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