Top 2 Helpdesk manager Jobs in Graham, Nc

IT - Helpdesk (on-site)
Pureflow Inc —Graham, NC
- Online Application
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
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IT - Helpdesk (on-site)

Pureflow Inc -
Graham, NC

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Job Details

Full-time

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k) 4% Match
401(k) matching
Life insurance
Referral program

Qualifications

Desktop computer repair
Network troubleshooting
Technical documentation
Firmware
VoIP administration
Filing
Operating system updates
Mid-level
Microsoft Dynamics 365
Maintenance schedule management
Printer (troubleshooting support)
Software installation
Microsoft Office
User training (technical support)
Server updates
Desktop (troubleshooting support)
Software asset management
Office equipment installation
Computer management
Remote access software
Customer support ticket management
Vendor communication
Microsoft Teams
SharePoint
Technical customer support for office equipment
Hardware management
Telephone systems
Application Maintenance
VPN management
1 year

Full Job Description

Pureflow IT Specialist (on-site)

About Our Organization:

With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.

About the Position:

The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.

Job responsibilities are expected to include, but not be limited to, the following:

Configure equipment and host onboarding for new users
Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locations
Manage VoIP phone system equipment and directory
Sustain company network connectivity and security
Assign software licenses and support installation of various applications
Maintain IT files on the server and online in the cloud
Schedule server updates, backups, and retrieve backups when needed
Update IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
Assist with AV resources (conference rooms and Teams meetings)
Adhere to company SLAs and is available during IT emergencies
Available to work during non-standard hours for planned updates
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.

Qualifications:

1-2 years of experience in the enterprise computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in a Windows network environment
Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central

Perks:

Competitive base salary
Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
$1-for-$1 401(k) match up to 4% after 1-year of service
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts

Working Conditions:

Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
Additional hours may be required depending on project load.

Pureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.

Please visit our website at www.pureflowinc.com for additional information and to apply online.

Quick Apply

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IT - Helpdesk (on-site)

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