Top 2 help desk analyst Jobs in graham nc

Service Desk Analyst
City of Greensboro, NC —Greensboro, NC
- $58,430 - $104,560 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Opportunities for advancement
1d
Help Desk Analyst
Koniag —Chapel Hill, NC
- $17 - $21 an hour
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
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Service Desk Analyst
City of Greensboro, NC —Greensboro, NC
Provide remote technical support using enterprise remote access tools. Requires the ability to communicate technical information clearly to users with varying…
$58,430 - $104,560 a year
1d
Help Desk Analyst
Koniag —Chapel Hill, NC
The contractor documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
$17 - $21 an hour
Quick Apply

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Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). To take ownership of user problems and be proactive when dealing with user issues.
$24 - $25 an hour
Quick Apply
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

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Service Desk Analyst

City of Greensboro, NC -
Greensboro, NC

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Job Details

Full-time
$58,430 - $104,560 a year
1 day ago

Benefits

Opportunities for advancement

Qualifications

Desktop computer repair
Computer operation
Peripheral setup
Hardware maintenance
Equipment troubleshooting
Microsoft Office
Driver's License
Computer hardware
Desktop (troubleshooting support)
CompTIA Network+
Desktop administration
Hardware diagnostics
Peripheral hardware support
CompTIA A+
Operating system installation

Full Job Description

Description

Be the First Line of Technology Support. Service Desk Analyst – Information Technology Department

The City of Greensboro is seeking a customer-focused, technically skilled Service Desk Analyst to provide frontline technology support to City employees. This position plays a critical role in ensuring users can effectively access and utilize the technology systems necessary to deliver public services. If you enjoy troubleshooting technical issues, helping others, and working in a fast-paced support environment, this is an excellent opportunity to build a rewarding career in information technology.

Compensation and Benefits:

Estimated Hiring Salary Range: $64,068.00 - $83,031.00 Full Salary Range: $58,430.00 - $104,560.00. Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:
Monday-Friday 8:00 am - 5:00 pm

About the Department:

The Information Technology Department supports the City's technology infrastructure, cybersecurity, enterprise applications, communications systems, and end-user support services. We partner with City departments to deliver reliable, secure, and innovative technology that improves operational efficiency and customer service.

Why You’ll Love Working With Us:

Help employees resolve technology issues that impact critical City services
Gain experience with enterprise technology systems and support tools
Work in a collaborative and customer-focused environment
Develop technical troubleshooting and problem-solving expertise
Build a career with opportunities for advancement in information technology
This position offers a Career Path/Journey Action Program after 6 months of employment.

About the Role:

The Service Desk Analyst provides technical support and troubleshooting assistance for hardware, software, and technology-related issues across the organization. The position is NON-EXEMPT under FLSA.

Key Responsibilities:

Serve as the first point of contact for technology support requests
Diagnose and resolve hardware, software, and connectivity issues
Provide remote technical support using enterprise remote access tools
Assist users with operating systems, applications, and peripheral devices
Document support requests, resolutions, and technical issues accurately
Escalate complex issues to appropriate technical teams as needed
Support end users through telephone, email, remote sessions, and in-person assistance
Maintain a high level of customer service while resolving technical problems

Additional Position Details

Working knowledge of remote support tools such as SCCM, Microsoft Teams, and Windows Remote Desktop
Ability to operate and troubleshoot computer hardware, software, peripheral devices, and related technology equipment
Strong analytical, troubleshooting, and customer service skills are essential
Requires the ability to communicate technical information clearly to users with varying levels of technical expertise
Position requires strong organizational skills and the ability to manage multiple support requests effectively

Potential Career Path

Employees in this role may advance into positions such as:

Senior Service Desk Analyst ? Systems Support Specialist ? Systems Administrator ? IT Infrastructure or Applications Management

The City of Greensboro supports ongoing technical training, certifications, and professional development for technology professionals.

Typical Duties

Minimum Qualifications:

Associate's Degree with 4+years of experience working in a computer technology environment
- or Some college with 5+ years of experience working in a computer technology environment
- or 7+ years of experience working in a computer technology environment
Valid NC Driver's License
Prior experience installing, configuring, and troubleshooting Microsoft Office products
Experience installing, configuring, and troubleshooting Windows operating systems
Experience with the breakdown and repair of a computer or peripherals of any style
Experience troubleshooting complex hardware and software issues
A+ Certification (completion within 6 months of employment)

Preferred Qualifications:

Experience working in a technology-focused call center
Working knowledge of desktop tools such as SCCM, MS Teams, and Windows Remote Desktop.
CompTIA A+
CompTIA Network +
Ability to operate tools, components, and peripheral accessories.
Microsoft 365 Certified: Modern Desktop Administrator Associate
Cisco Certified Technician

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