Top 28 Lead dispatcher Jobs in Grain Valley, Mo

Dispatcher and Customer Service Representative
One Hour Heating & Air Conditioning of Lee's Summit, MO —Lees Summit, MO
- $20 - $26 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dispatcher
Zūm —Kansas City, MO
- $30 - $33 an hour
- Full-time
- School experience
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Area Dispatcher
United Rentals, Inc. —Kansas City, MO
- Full-time
- Clean driving record
- Management
- Mid-level
- Paid parental leave
- Health insurance
Customer Support Coordinator / Dispatcher
Watchmen Security Services —Raytown, MO
- $20 - $25 an hour
- Full-time
- Entry level
- Health insurance
- Paid time off
Quick Apply
Dispatcher
First Student —Belton, MO
- $25.16 an hour
- Full-time
- Management
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Dispatcher- 4 Days On, 4 Days Off
Martin Transportation Systems —Kansas City, KS
- Full-time
- Dedicated
- Spanish
- Management
- Disability insurance
- Health insurance
Quick Apply
9d
Experienced Dispatcher/CSR - HVAC Scheduling - Family Owned Since 1971
First Mate Heating & Cooling —Lee's Summit, MO
- $37,000 - $45,000 a year
- Full-time
- Mid-level
- Communication skills
- Under 1 year
Quick Apply
Intermodal Drayage Regional Dispatcher
Calhoun Truck Lines —Kansas City, MO
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Housekeeping Dispatcher
Loews Kansas City Hotel —Kansas City, MO
- Full-time
- High school diploma or GED
- Ability to sit for extended periods
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Experienced Truck Dispatcher
Quality Logistics Inc. —Kansas City, MO
- $50,000 - $55,000 a year
- Email
- Remote
- Owner-operator
- Mid-level
- Company driver
- Paid holidays
- Health insurance
Quick Apply
1d
Service writer/dispatcher-Forklift Dealership
RDS Equipment, Inc. —Independence, MO
- $25 - $30 an hour
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Dispatcher
City of Kansas City —Kansas City, MO
- $19.27 - $29.39 an hour
- Email
- Background check
- Pass drug screening
- Office
- Paid parental leave
- Paid holidays
6d
City Dispatcher
Dohrn —Kansas City, MO
- Full-time
- 18 years or older
- Mid-level
- Office
- Disability insurance
- Health insurance
2d
Communications Dispatcher
City of Raymore —Raymore, MO
- $26.14 an hour
- Weekends as needed
- Pass drug screening
- High school diploma or GED
- Driver's License
- Paid holidays
- Tuition reimbursement
Dispatcher
A.B May —Kansas City, MO
- $20 - $22 an hour
- Extended hours
- Hybrid work
- Computer literacy
- Mid-level
- Residential
- Paid parental leave
- Health savings account
Quick Apply
Campus Police Dispatcher
Metropolitan Community College —Kansas City, MO
- Full-time
- Mid-level
- High school diploma or GED
- University
- Health savings account
- Paid holidays
Dispatcher/Call Taker
GPKC LLC —Grandview, MO
- $17 - $22 an hour
- Full-time
- High school diploma or GED
- Entry level
- Office experience
Quick Apply
2d
Communications Officer (911 Dispatcher)
City of Belton, MO —Belton, MO
- $23.21 an hour
- Full-time
- Word processing
- Writing skills
- Sanitation
- On-the-job training
Quick Apply
Office Assistant/Dispatcher
Precision Door Service —Kansas City, MO
- $35,000 - $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Profit sharing
- Health insurance
Quick Apply
Dispatcher
The Fagan Company —Kansas City, KS
- Full-time
- Research
- Mid-level
- Office

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lead dispatcher jobs near grain valley, mo

Dispatcher and Customer Service Representative

One Hour Heating & Air Conditioning of Lee's Summit, MO
Lees Summit, MO

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Job Details

Full-time
$20 - $26 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

City street navigation
Teamwork
Resource allocation (project management tasks)
Active listening
Operations management
Logistics optimization
Phone communication
De-escalation techniques
Conflict de-escalation
Route planning
Customer relationship management
Emotional safety support
Dispatch software communication
Implementing route optimization projects
Capacity planning
Analytical thinking
Critical thinking
Technical Proficiency

Full Job Description

Job Summary

We are a local, family-owned home services company looking for a sharp, dependable Dispatch & CSR Specialist to serve as the engine of our daily field operations.

In this role, your primary focus is dispatch command. You will own our digital job board—strategically mapping out our technicians' routes, managing appointment windows, and debriefing with our field teams to maximize productivity. When you aren't optimizing the board, you will handle inbound customer calls, answer service inquiries, and ensure our clients receive the responsive, neighborly care we are known for.

If you thrive in a fast-paced environment, love solving logistical puzzles under pressure, and take pride in keeping a team running smoothly, we want to hear from you.

Key Responsibilities

Board Management & Route Optimization: Continuously monitor the live dispatch board to assign the right technician to the right job based on priority, location, and expertise.
Technician Support & Debriefing: Stay in constant communication with field technicians, verifying arrival times, assisting with schedule adjustments, and thoroughly debriefing them as they close out calls.
Appointment & Capacity Management: Maintain precise appointment schedules, proactive communication regarding arrival windows, and booking capacity targets throughout the day.
Inbound Customer Care: Answer incoming phone calls, respond promptly to digital customer inquiries, troubleshoot basic scheduling issues, and book service appointments with a friendly, local tone.
Cross-Department Collaboration: Work hand-in-hand with our administrative team and office managers to ensure high-priority client requests, data entry updates, and operational handoffs run seamlessly.

Core Competencies & Necessary Skills

Geographic Familiarity & Spatial Awareness: A solid working knowledge of the Kansas City metro area (specifically Lee's Summit, Independence, Blue Springs, and surrounding communities) to efficiently map routes and minimize technician drive times.
Active Listening & Clear Articulation: The ability to listen intently to customer concerns, ask targeted clarifying questions, and deliver clear, professional instructions to field crews over the phone or text chat.
High-Stress Multi-Tasking: The mental agility to jump fluidly between a ringless phone queue, instant messages from field staff, and a changing dispatch schedule without losing accuracy or composure during peak weather volumes.
Conflict Resolution & De-escalation: Exceptional emotional intelligence to calm anxious or frustrated homeowners, shifting technical issues into positive, reassuring customer experiences.
Logical Resource Allocation: Critical thinking skills to evaluate which tech is best equipped for a specific job based on their diagnostic skillset, location, parts availability, and historical job performance.

Qualifications & Requirements

Experience: 1–2+ years of experience in logistics, dispatch, or a high-volume customer service role (HVAC, plumbing, electrical, or traditional field service industry experience is a major plus).
Tech-Savvy: Strong computer proficiency and the speed to confidently navigate multi-tab field service CRMs/routing systems (experience with ServiceTitan or similar industry platforms is highly preferred).
Reliability: A highly dependable professional who values punctuality and takes absolute ownership of their shift.

Job Details & Benefits

Job Type: Full-time, In-person
Location: Lee's Summit, MO
Salary Range: $20.00 – $26.00 / hour (based on experience)
Schedule: Standard office hours (day shift) with potential for alternating or shared on-call coverage rotation during peak seasons.
Benefits: Comprehensive package including health insurance options and competitive paid time off.

Pay: $20.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

lead dispatcher jobs in grain valley, mo

Dispatcher and Customer Service Representative

Dispatcher

Area Dispatcher

Customer Support Coordinator / Dispatcher

Dispatcher

Dispatcher- 4 Days On, 4 Days Off

Experienced Dispatcher/CSR - HVAC Scheduling - Family Owned Since 1971

Intermodal Drayage Regional Dispatcher

Housekeeping Dispatcher

Experienced Truck Dispatcher

Service writer/dispatcher-Forklift Dealership

Dispatcher

City Dispatcher

Communications Dispatcher

Dispatcher

Campus Police Dispatcher

Dispatcher/Call Taker

Communications Officer (911 Dispatcher)

Office Assistant/Dispatcher

Dispatcher

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