POSITION SUMMARY:
This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-driven family and group conference and retreat center, including a residential camp, serving approximately 50,000 guests annually. The Event Staff member is primarily responsible for coordinating and executing all conference and event setups, including arranging chairs, tables, audio-visual equipment, and refreshments. They implement requests from the Center Services Manager, Audio/Video & Quality Control Specialist, and Conference Coordinators to meet the specific needs of group leaders.
Additionally, the Event Staff maintains the cleanliness and readiness of all meeting rooms, public spaces, and restrooms—including the Administration Building, Guest Services Office, and the Chapel. This role also involves snow removal from entrances to meeting rooms, lodges, and other key areas as necessary to ensure guest safety and comfort throughout the year.
OUR CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:
Exhibit superior guest service skills through clear, professional, and friendly interactions with all guests and staff.
Plan and prioritize daily workloads efficiently.
Work cooperatively with others in a diverse environment.
Set up all guest meeting spaces promptly and ensure guest needs are met throughout their stay.
Set up, operate, and provide consultation/troubleshooting for all onsite audio/visual equipment.
Maintain cleanliness of all public spaces, restrooms, meeting rooms, and associated gathering areas.
Keep supply closets, equipment rooms, and storage areas clean and organized.
Assist the Food Service Department with delivery of refreshments and catering services as needed.
Demonstrate basic computer skills and the ability to learn property management software.
Possess physical stamina to perform strenuous all-day work including bending, stooping, kneeling, vacuuming, walking, and scrubbing using soap and cleaning chemicals.
Perform snow and ice removal in assigned locations on site.
Maintain campfire rings and common area grills.
Deliver items such as keys, cribs, high chairs, and grills to guests upon request.
Use and maintain all department equipment, machinery, chemicals, and vehicles responsibly.
Maintain a valid, USA state-issued driver’s license with an acceptable driving record and comply with YMCA driving policies.
Keep YMCA vehicles clean, organized, and operating safely; promptly report maintenance concerns and arrange regular servicing.
Assist the housekeeping department during both busy and slow periods after completing Conference Setup and Janitorial Team responsibilities; duties include cleaning cabins, lodge rooms, and working in the commercial laundry facility.
Provide office reception support as needed, including radio dispatch and interdepartmental communication via phone, radio, and email.
Operate carpet cleaning equipment as required.
REQUIREMENTS/QUALIFICATIONS:
Fluency in reading, writing, and speaking English.
Possess a valid, USA state-issued driver’s license with an acceptable driving record and comply with YMCA driving rules for vehicle operation.
Ability to get in and out of vehicles up to 100 times per day independently.
Ability to lift and carry supplies and equipment weighing up to 50 lbs., including loading/unloading into vehicles and moving up and down stairs.
Adhere to the department dress code consistently.
Flexible to work days, evenings, weekends, and holidays as scheduled.
Ability to work any 8-hour shift scheduled between 6:00 AM and 11:00 PM.
Physical stamina to thrive in the work environment described.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
Uphold the YMCA of the Rockies Mission, policies, and programs.
Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Must meet acceptable criminal background check standards.
All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical demands represent those an employee must meet to successfully perform essential job functions.
Requires physical stamina to be highly active throughout the workday.
Must be capable of lifting up to 50 lbs. to waist height regularly.
Ability to move tables, chairs, audio/visual equipment, bulky linen bags, laundry, and bins containing clean linens.
Frequent entry and exit from vehicles throughout the day is required.
Ability to bend, stoop, kneel, vacuum, walk, and scrub using a variety of cleaning chemicals.
Must work effectively in a fast-paced and noisy environment.
Requires sufficient strength, agility, and mobility to perform essential functions across diverse indoor and outdoor locations.
Must possess physical endurance to work in both hot and cold environments during shifts.
ENVIRONMENTAL SUSTAINABILITY COLLABORATION:
Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
ADDITIONAL INFORMATION:
YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
