Top 225 Vision center manager Jobs in Grand Blanc Mi

Call Center Manager
REGIONAL MEDICAL IMAGING, P.C. —Flint, MI
- Full-time
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply
Physical Therapist (PT)
Powerback Rehabilitation —Fenton, MI
- $40 - $50 an hour
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Master's degree
- Relocation assistance
- Health insurance
1d
Automotive Sales Consultant
LaFontaine Chrysler Dodge Jeep Ram of Fenton —Fenton, MI
- Full-time
- Hospitality
- Dealership
- Ability to walk for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
Hair Stylist - Milford Center
Great Clips —Milford, MI
- $35 - $42 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Paid holidays
- Health insurance
Heavy Duty Mechanic *Sign On Bonus up to $5000*
Bostick Truck Center —Pontiac, MI
- $30 - $38 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Automotive Warranty Administrator
LaFontaine Ford Grand Blanc —Grand Blanc, MI
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply
Finance/Insurance Manager
Randy Wise Automotive Team —Grand Blanc, MI
- $100,000 - $125,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
(USA) Vision Center Manager NL 1
Walmart —Grand Blanc, MI
- $24.50 - $34.50 an hour
- Management
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Automotive Parts Driver
LaFontaine Chrysler Dodge Jeep Ram of Fenton —Fenton, MI
- Full-time
- Dealership
- DOT physical examination
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
8d
Accounts Receivable Specialist
Kettering University —Flint, MI
- Full-time
- Writing skills
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Inventory & Parts Assistant
Unlimited Offroad —Fenton, MI
- $40,000 - $50,000 a year
- Overtime
- Computer literacy
- No experience needed
- Forklift
- Health insurance
- Dental insurance
Quick Apply
14d
SERVICE MANAGER - Grand Blanc Mitsubishi & LASCO Reconditioning Center
Lasco Ford —Grand Blanc, MI
- From $100,000 a year
- Full-time
- Dealership
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Care Coordinator
Hurley Health Services —Flint, MI
- $21.45 an hour
- Full-time
- Background check
- Bachelor's degree
- Organizational skills
- AD&D insurance
- Health insurance
Quick Apply
12d
Area Practice Manager - Grand Blanc and Lapeer MI
QualDerm Partners —Grand Blanc, MI
- $55,000 - $85,000 a year
- Full-time
- HIPAA
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Business Development Center Agent
Pressure Pros & Soft Washing, LLC —Flint, MI
- $65,000 - $90,000 a year
- Full-time
- Background check
- Computer literacy
- Business development
- Paid training
- Paid holidays
Quick Apply
23h
Clinic Manager
Insight —Flint, MI
- Hospital
- English
- Mid-level
- COVID-19 protective measures
- AD&D insurance
Quick Apply
11d
O/N Merchandising Lead
Sam's Club —Grand Blanc, MI
- $22 - $30 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
14d
Family Engagement Coordinator
Genesee Education Consultant Services —Flint, MI
- From $29.07 an hour
- Full-time
- Classroom
- Management
- Data analysis skills
- Dental insurance
Quick Apply
Dock Supervisor
Estes Express Lines —Flint, MI
- $69,800 - $95,500 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Microsoft Office
Sale Day Driver - Flint
ADESA —Flint, MI
- Background check
- 18 years or older
- Driver's License
- Paid holidays
- Paid time off
Quick Apply

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Call Center Manager

REGIONAL MEDICAL IMAGING, P.C.
Flint, MI

Quick Apply

Job Details

Full-time

Qualifications

Performance monitoring
Team supervision
Managing teams in a customer support role
Phone communication
Frontline customer support management
High school diploma or GED
Supervising experience
AI-driven automation
Call center management

Full Job Description

SUMMARY

The Call Center Manager is responsible for managing and supervising RMI’s call center to ensure customers and potential customers receive fast, courteous, and accurate service through various communication channels, including phone, online, SMS, and other electronic means. This role involves driving call center workflow to meet customer experience needs, utilizing strong call center system knowledge, and workforce management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, other duties may be assigned.

Staff Training and Development:
- Implement training programs to ensure the highest standards in customer care.
- Oversee staff redirection and development plans.
Call Center Operations:
- Monitor and improve call center operations by tracking system performance, identifying and resolving issues, and managing system and process improvements.
- Utilize AI and other technologies to optimize call center results, reduce waste, and focus labor costs effectively.
- Balance workloads and manage workflows to maintain efficiency and prevent downstream issues.
Performance Monitoring:
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
- Analyze phone data to structure and adjust staffing and scheduling.
- Oversee call monitoring for coaching and development purposes.
Collaboration and Leadership:
- Work with Team Leads and Upper Management to prioritize tasks and maintain consistency in call center operations.
- Plan and facilitate informational and motivational meetings to create a unified and forward-moving team.
- Exhibit strong leadership and conflict resolution skills to maintain a positive and professional work environment.
Customer Experience
- Manage call center workflow to meet evolving customer experience requirements.
- Efficiently create a successful customer experience through various communication channels while ensuring all customer needs are met.
Quality and Process Improvement:
- Identify and implement actions to improve departmental operating methods and procedures.
- Apply customer service techniques and process improvement technologies to enhance productivity.
Other Duties:
- Perform other duties as assigned.
- Support the mission, vision, and values of the corporation.
SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

5-10 years of previous experience as a call center supervisor or manager.
Experience with Five9 or Abbadox is a plus.
Background in radiology or medical fields is a plus but not required.

EDUCATION/CERTIFICATION

Minimum of a High School Diploma or GED.
Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred.
Relevant certifications in customer service, call center management, or workforce management are a plus.

SKILLS

Strong call center system knowledge and workforce management skills.
Ability to set and improve KPIs, track and improve process productivity, and manage phone scripting.
Ability to optimize results using AI and other logical methods.
Steady leadership with the ability to respond quickly and effectively.

ADDITIONAL INFORMATION

This position requires a proactive approach to problem-solving and a commitment to continuous improvement.
The ideal candidate will have excellent communication skills and the ability to work well under pressure.
The role may require occasional travel for training and professional development purposes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Monday-Friday 8:00 am - 5:00 pm
Full-time; Exempt

Quick Apply

Refine Your Search

vision center manager jobs in grand blanc mi

Call Center Manager

Physical Therapist (PT)

Automotive Sales Consultant

Hair Stylist - Milford Center

Heavy Duty Mechanic Sign On Bonus up to $5000

Automotive Warranty Administrator

Finance/Insurance Manager

(USA) Vision Center Manager NL 1

Automotive Parts Driver

Accounts Receivable Specialist

Inventory & Parts Assistant

SERVICE MANAGER - Grand Blanc Mitsubishi & LASCO Reconditioning Center

Care Coordinator

Area Practice Manager - Grand Blanc and Lapeer MI

Business Development Center Agent

Clinic Manager

O/N Merchandising Lead

Family Engagement Coordinator

Dock Supervisor

Sale Day Driver - Flint

I want to receive the latest job alert for vision center manager in grand blanc mi

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