Top 39 Customer service representative Jobs in Grand Forks, Nd

Customer Experience Specialist - Grand Forks, ND
Midco —Grand Forks, ND
- Weekends as needed
- Spanish
- Computer literacy
- High school diploma or GED
- Health savings account
- Disability insurance
Customer Service Rep
Planet Fitness - Baseline Fitness —Grand Forks, ND
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Customer Service Representative
AVFLIGHT CORPORATION —Grand Forks, ND
- $14.50 - $15.50 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
Quick Apply
10d
Customer Service Representative
U-Haul —Grand Forks, ND
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Retail Customer Service Associate
FedEx Office —Grand Forks, ND
- Full-time
- High school diploma or GED
- Project management
- Cleaning
Full Time Loan Assistant/Customer Service Representative
UNITED VALLEY BANK —Grand Forks, ND
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Specialist
Acme Tools —Grand Forks, ND
- Overtime
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
5d
Contact Center Specialist
Altru Health System —Grand Forks, ND
- $16.26 - $24.38 an hour
- Full-time
- HIPAA
- English
- Organizational skills
- Disability insurance
- Health insurance
22h
Customer Service Representative- Mornings Shifts
Planet Fitness - PF Baseline Fitness —Grand Forks, ND
- $12.25 an hour
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Grand Forks, ND
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Jayden Sherrard - State Farm Agent —East Grand Forks, MN
- $40,000 - $60,000 a year
- Full-time
- Sales
- Office
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Service Agent
Bank Forward —Grand Forks, ND
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health savings account
- Paid holidays
Quick Apply
Client Service Representative
Old National Bank —Crookston, MN
- $17.00 - $27.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service
KFC —Grand Forks, ND
- Heavy lifting
- Customer service
- Ability to lift 50 pounds
- Flexible schedule
Quick Apply
Delivery Driver & Customer Service Specialist
Ace Hardware —East Grand Forks, MN
- From $16 an hour
- 8 hour shift
- Clean driving record
- Merchandising
- DOT physical examination
- Paid training
- 401(k)
Quick Apply
Delivery Driver & Customer Service Specialist Part Time
Ace Hardware —East Grand Forks, MN
- From $16 an hour
- Part-time
- Clean driving record
- Merchandising
- DOT physical examination
- Paid training
- 401(k)
Quick Apply
Director of Customer Service
Cypress Rail Solutions LLC —Grand Forks, ND
- Extended hours
- Background check
- 5 years
- Pass drug screening
Quick Apply
3d

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PART-TIME FRONT DESK SECRETARY- MARK SANFORD EDUCATION CENTER
GRAND FORKS PUBLIC SCHOOLS —Grand Forks, ND
A. Answers multiline telecommunication system for the purpose of taking and transferring calls and responding to inquiries (ex: attendance boundaries).
$19.87 - $24.59 an hour
Quick Apply
10d
Customer Service Rep
Planet Fitness - Baseline Fitness —Grand Forks, ND
Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours. Health, Dental and Vision Insurance.

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Client Service Advocate (CSA)
Katterhenry Investment Group of NEST Capital —Dublin, OH
Field incoming calls, emails, faxes, and correspondence. Most FINRA Securities Registrations and state insurance licenses are held for you but not necessary.
$60,000 - $70,000 a year
Quick Apply
9d
Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply

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Customer Experience Specialist - Grand Forks, ND

Midco -
Grand Forks, ND

Apply Now

Job Details

Full-time

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

High school diploma or GED
Typing

Full Job Description

Are you passionate about helping people and providing exceptional customer service? Join Midco as a Customer Experience Specialist!

¿Te apasiona ayudar a las personas y brindar un servicio al cliente excepcional? ¡Únete a Midco como Especialista en Experiencia del Cliente bilingüe (españ;ol/inglés)!

Work-from-home full time with all computer and phone equipment provided!
Bilingual Spanish speaking differentials available.
Living within the state of North Dakota is required.
Hiring for multiple shifts working 40 hours per week (mid-morning to late afternoon) with evening and weekend availability essential.
5%-15% shift differentials may be available.
Learn, grow, and succeed with interactive training that is fully paid.
Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!

https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.

This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you'll redefine customer experience, creating meaningful connections with each customer you serve.

Job Summary:

As a CX team member, you will create meaningful connections with customers by delivering exceptional experiences in a fast-paced call center environment. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty. Success in this role requires strong communication skills, resilience, and the ability to manage multiple systems and tasks simultaneously.

Responsibilities:

Connect with customers to provide solutions for product, service and billing inquiries.
Handle a continuous volume of back‑to‑back inbound and outbound customer calls for extended periods, maintaining efficiency, accuracy, and a high level of customer experience throughout each interaction.
Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.
Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.
Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.
Follow up with customers in a timely manner when necessary.
Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.
Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.
Manage a range of interactions from quick inquiries to complex or sensitive situations requiring de-escalation.
Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.
Maintain strong knowledge of Midco products and services.
Provide feedback and suggest improvements for internal and customer-facing tools and systems.
Participate in training to develop and broaden skill sets and support customer demand.
Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers
Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

High school diploma or equivalent (GED).
Basic typing, email and computer skills.
Proficient at using technology including the internet and applications.
Experience in a service, support, or people-focused role, including directly assisting individuals, addressing questions or concerns, and providing a positive, helpful experience for customers, patients, students, employees, co-workers, clients, or other stakeholders.
Strong verbal and written communication skills, with the ability to listen actively and respond thoughtfully.
Demonstrate a customer-focused mindset, including empathy, patience, and a desire to understand and meet customer needs.
Show accountability and follow-through to ensure positive outcomes and experiences for customers.

Work Environment:

Inbound and outbound call center environment, wearing a headset and the ability to manage continuous, back‑to‑back customer interactions.
Extremely time sensitive to meet customer demand.
Fast-paced, high-volume environment with minimal downtime between customer engagements.
May be required to work in excess of 40 hours per week.
Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.

Physical Demands:

Heavy keyboard/mouse usage required with repetitive movements.
Must remain at your workstation for long periods of time to manage repetitive, high-volume interactions with sustained focus
Regular and consistent use of a headset.

Mental Demands:

Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
Proficiency in understanding problems and collaborating with others to find alternative solutions.
Clearly articulate instructions and expectations.
Skilled in focusing on the issue at hand without reacting emotionally.
Ability to de-escalate conflicts effectively.
Maintain composure, resilience, and focus during sustained periods of high-volume, continuous customer interactions.
Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
Retain and recall product information, procedures, and customer details during and across interactions.
Make timely, accurate decisions in a fast-paced environment with competing demands. Demonstrate resilience when managing repetitive tasks and sustained customer engagement.

Req Benefits:

Free Midco internet and TV
Generous 401(k) match and paid time away from work programs
Midco-provided short and long term disability insurance
Midco contributions to your HSA
Programs to support your physical, mental, emotional and financial wellbeing
And many more

Additional Details :

Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so.

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Apply Now

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customer service representative jobs in grand forks, nd

Customer Experience Specialist - Grand Forks, ND

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