Top 8 Director of operations Jobs in Grand Forks Nd

Assistant Director of Housing Operations
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- Master's degree
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- Paid holidays
- Health insurance
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Assistant Director of Housing Operations

University of North Dakota -
Grand Forks, ND

Apply Now

Job Details

Full-time
$67,000 - $72,000 a year
5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Fair Housing regulations
Efficiency improvement
Academic institution experience
Residential life (student support initiatives)
Title IX (Education Amendments of 1972)
Family Educational Rights and Privacy Act (FERPA)
Bachelor's degree
Personnel management in education
Managing projects
Experience at colleges/universities
Process improvement planning
Regulatory compliance analysis
Legal compliance
University experience

Full Job Description

Assistant Director of Housing Operations

498492

Grand Forks, North Dakota, United States

Housing Residence

Student Services

Full-time Staff

Closing on: Aug 18 2026

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Salary/Position Classification

$67,000 - $72,000 Annual, Dependent on Experience, Exempt
40 hours per week
This position will work onsite at UND Grand Forks, ND campus

Purpose of Position

Reporting to the Director of Housing & Residence Life, the Assistant Director of Housing Operations will provide leadership to departmental administrative operations and service delivery. Housing & Residence Life oversees more than 25 residential facilities which accommodate approximately 3,000 residential students. As a member of the senior leadership team, the Assistant Director of Housing Operations will work with directing the room and apartment assignment processes, move-in/move-out processes, policy/procedure development, housing software initiatives, training/implementation of customer service standards, service center operations, mail/package services, housing key management, document retention, assessment, etc. This position will work collaboratively with the Housing staff and contribute to the achievement of departmental goals and priorities.

Duties & Responsibilities

Occupancy Management
- Oversee the administration of assignment processes for new and returning students in residence halls and apartments.
- Provide leadership for the department’s housing management software system functions to ensure accuracy and efficiency.
- Coordinate with legal counsel and other housing officials to review all contracts and leases.
- Review, evaluate, and implement requests for exemptions from housing requirements, assignment changes, and cancellation of contracts/leases.
- Coordinate the generation of reports on applications, occupancy, and demographics for internal and external distribution and usage as requested.
- Develop and provide oversight of the comprehensive assignments experience including marketing and outreach to current and prospective residents, application, renewal, assignment, check-in/check-out processes, resident satisfaction and post occupancy follow up as needed.
Administration
- Communicate regularly with the senior housing leadership regarding duties, assignments, and responsibilities. Providing updates, seeking clarification or assistance as needed to ensure timely and accurate completion of assigned tasks.
- Demonstrate and apply knowledge of compliance and regulatory requirements related to operations i.e., Fair Housing, Clery, FERPA, ACA, Title IX, etc.
- Provide oversight of key inventory and Electronic Door Access systems for all on-campus housing facilities year-round and stay informed of new key inventory tracking systems and software.
- Develop and manage processes to meet departmental goal of maximizing use of electronic and on-line service delivery, self-service options, recordkeeping, and administrative processes.
- Provide leadership for the department’s housing management software system functions. Manage access for new users to all Housing software programs; audit processes regularly to ensure access privileges are current and appropriate security protocols are followed to all Housing related software.
- Regularly audit processes and monitor training necessary to safeguard confidentiality and security of records.
- Monitor, evaluate and implement changes to operational processes where needed to ensure best practices and high standards of service delivery.
- Direct service operations including service centers, desk operations, mail services, etc.
- Assist with planning and execution of opening and closing of all residential units including transition housing, semester break housing, and summer conferences.
- Annually review polices and propose changes in support of departmental and University goals.
- Propose technology solutions which result in higher operational effectiveness and services to internal and external customers.
Staffing/Supervision
- Supervise the recruitment, selection, training, professional development, and evaluation of the housing operations team.
- Ensure training and documentation on application and assignment policies and procedures, and usage of the housing management system and other departmental software.
- Ensure Housing end-users receive instruction, information, and training materials for housing management software, conduct management software, and other related applications.
- Annually review, update/revise, and execute training programs to remain current and comply with life-safety issues, university, and federal guidelines/mandates.
Public Relations
- Meet with current and prospective residents as needed to answer questions or resolve issues.
- Work with supervisor and departmental marketing personnel in communicating important deadlines and related information to students, parents, and other constituents.
- Consult with, advise, and interpret University Housing policies and procedures to staff, students, families, and public.
- Greet and maintain high levels of customer services, addressing callers, students, parents, guests, co-workers, and University personnel in a friendly and helpful manner.
- Follow up with students, parents and others as necessary to resolve assignment related issues.
- Maintain working knowledge of campus resources and act as a liaison with other departments and offices.
- Collaborate with other Housing staff members as required, participate as an active and supportive member of the Department of Housing.
- Represent Housing on various campus committees as may be requested or assigned.
- Establish collaborative working relationships with internal and external constituent groups or individuals.
- Maintain professional contacts through ACUHO-I and other professional organizations.
Budget and Finance Management
- Develop and make recommendations for budget proposals for housing operation areas (salary, training, programming, travel, etc.) annually prior to rate development (November 1 annually).
- Work with Director of Finance and Facilities to oversee budget expenditures by all staff within housing operations areas.
Planning and Other Duties
- Contribute and collaborate in departmental assessment and planning initiatives.
- Serve as member of Housing Leadership Team and participate in strategic planning process and in establishing short- term, mid-term, and long-term goals.
- Assist in preparation of Housing annual report as requested.
- Perform related duties as directed or required that promote the goals and objectives of the department, Division, and University.
- Serve in on-call duty rotation as requested or scheduled.

Required Competencies

Demonstrated experience with process analysis and improvement.
Knowledge and understanding of applicable regulatory requirements (FERPA, Clery Act, Title IX).
Strong time management and ability to manage multiple projects and priorities.
Demonstrated problem solving and process analysis skills.
Excellent verbal, written and interpersonal communication skills.
Understanding of student development and best practices in residential education.
Ability to work collaboratively with people with a broad range of backgrounds
Flexibility to work evenings, weekends, and respond to emergencies as needed.

Minimum Requirements

Bachelor's degree in Higher Education Administration, Student Affairs, Counseling, or related field
Two years progressively responsible positions in University residential life and housing administration or related field
Three years of experience in residential life, student affairs, or related field.
Two years of supervisory experience
Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

Master's degree in Higher Education Administration, Student Affairs, Counseling, or related field
Experience using housing assignment software management systems in a college setting including assignment process, billing, and creating data reports.
Previous experience managing complex administrative and/or technical systems or processes.
Previous experience developing and presenting training materials and programs.
Five years of progressively responsible positions within University residential life and housing administration or related.

Please note, all employment postings close at 11:55pm CST.

Position Benefits

Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks!

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Additional Information

Find out why Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and Civil Rights & Title IX for screening, interviewing and selection purposes.

Need help?

Please email the Human Resources Department at [email protected] or contact us by phone at 701.777.4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an equal opportunity employer (veteran/disability). All qualified applicants will receive consideration for employment without regard to race, color, national origin (including shared ancestry/ethnicity), religion, sex, age, disability, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, marital or parental status, veteran's status, or other protected characteristic. Veterans and individuals with disabilities are encouraged to apply.

Clery Statement

In compliance with the Jeanne Clery Campus Safety Act and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

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