The Supply Chain Operations Coordinator is responsible for providing administrative, inventory, and logistics support for the distribution center. This role ensures accuracy in inventory control, supports customer service and shipping activities (domestic and international), manages various administrative functions, and coordinates property and supply needs. The position serves as a key link between operations, customer service, HR, and logistics to ensure smooth, efficient, and compliant warehouse and distribution activities.
CORE FUNCTIONS
- Specific responsibilities may vary by site, shift, and business needs.
Inventory Control & Logistics
Investigate scrap, discrepancies, and obsolescence; report and assist with troubleshooting.
- Perform and document cycle counts, stock audits, and year-end physical inventories (raw materials, WIP, finished goods, and storage locations).
- Communicate shortages and adjustments to scheduling and purchasing to avoid delays or backorders.
- Maintain organized records of inventory findings, discrepancies, and resolutions.
- Prepare customs paperwork, BOLs, booking shipments, and ensure compliance with OEM, EDI, ASN, and other customer requirements.
- Support daily shipping activities for domestic and international shipments, stepping in to perform shipping duties when needed.
- Operate warehouse equipment per safety guidelines (with certification) when needed.
Operations & Quality Support
- Conduct pallet counts for OEM/Amazon, GP, Manhattan
- Booking OEM/Amazon shipments through vendor portals
- Auditing shipments – OEM/Amazon, GP, Manhattan
- Carrier follow up on missed shipments
- Communicate with facility leadership to ensure timely completion and quality standards of OEM/Amazon shipments
- Research and correct quality defects
- Ensure Outbound virtual locations are updated and accurate, resolve issues by collaborating with Inventory Control team
Administrative & Customer Service Support
- Serve as first point of contact for incoming calls, truck drivers, service technicians, visitors, and general inquiries.
- Schedule meetings, act as reception, and provide administrative support for warehouse leadership.
- Work within ERP and WMS systems to:
- o Update shipping addresses.
- o Upgrade shipping methods.
- o Coordinate resolution of failed orders.
- o Track inquiries and verify stock availability.
- Process paperwork including BOLs, packing slips, and related documents.
- Record and distribute notes for safety meetings.
- May support HR in onboarding and orientation at some sites.
Facilities & Supply Management
- May oversee DC services including scheduling maintenance and ordering PPEs and janitorial supplies.
- Manage inventory of office supplies, reordering as needed.
- Maintain a safe, clean work environment; immediately address unsafe conditions or behaviors.
Financial & Recordkeeping
- Submit receipts and invoices for recordkeeping purposes.
- Ensure filing and recordkeeping systems are accurate, organized, and accessible.
QUALIFICATIONS & REQUIREMENTS
Education and Experience
- High School diploma or equivalent required.
- 1–2 years of related warehouse, logistics, or inventory experience required.
- Previous experience with ERP/WMS systems preferred (Manhattan ERP experience an asset).
- Powered industrial truck (PIT) operation experience preferred.
Required Licenses
- Powered industrial truck (PIT) certification is preferred; company certified upon hire.
Skills, Abilities, and Knowledge
- Intermediate Microsoft Office skills.
- Ability to learn and adapt to multiple systems.
- Strong problem-solving and analytical skills; able to troubleshoot discrepancies and provide solutions.
- Effective verbal and written communication skills across multiple audiences.
- Ability to manage competing priorities in a fast-paced environment.
- Strong attention to detail with ability to interpret and follow varied instructions.
- Basic math and logic skills required for inventory accuracy and reporting.
Travel
- Occasional travel may be required.
COMPETENCIES
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
SUPERVISOR RESPONSIBILITIES
- This position is an Individual Contributor: working team member with no oversight of others and no management responsibilities.
PHYSICAL REQUIREMENTS
- Work level ranges from light work (exerting up to 20 lbs occasionally) to heavy work (up to 100 lbs team lift occasionally, 50 lbs frequently, 20 lbs constantly) depending on task requirements.
Physical Activities
- This position is subject to the following physical activities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, crawling, talking, hearing, and repetitive motions.
Visual Acuity
- The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
Working Conditions
- The worker is subject to inside and outside environmental conditions, including heat, noise, vibration, and hazards from a production and warehouse-based environment.
RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
