Grand Island Motor Company is seeking a motivated and customer-focused Service Business Development Representative (Service BDC Representative) to join our growing service team. This is an excellent opportunity for someone who enjoys helping customers, building relationships, and driving business growth through outstanding communication and customer service.
As a Service BDC Representative, you will play a critical role in scheduling service appointments, following up with customers, supporting retention efforts, and helping deliver an exceptional service experience. You will communicate with customers through phone calls, emails, text messages, and dealership software systems while working closely with Service Advisors and Service Technicians.
The ideal candidate is organized, professional, customer-focused, and comfortable working in a fast-paced environment.
- $18 - $20 per hour
- Performance-Based Bonus Opportunities
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Holidays
- Employee Discounts on Vehicles, Parts, and Service
- Paid Training and Development
- Career Advancement Opportunities
- Supportive Team Environment
- Respond to inbound service inquiries via phone, email, text message, and online channels
- Schedule service appointments for maintenance, repairs, inspections, and recall campaigns
- Contact customers regarding maintenance reminders, declined services, and manufacturer recalls
- Confirm upcoming service appointments and manage appointment schedules
- Conduct post-service follow-up calls to ensure customer satisfaction
- Re-engage inactive customers and encourage service retention
- Provide accurate information regarding service offerings, promotions, and maintenance recommendations
- Maintain detailed customer records within the dealership CRM system
- Document all customer interactions accurately and professionally
- Monitor appointment activity and help achieve department performance goals
- Work closely with Service Advisors and Technicians to ensure a seamless customer experience
- Assist in implementing customer retention and service marketing initiatives
- Resolve customer concerns professionally and escalate issues when appropriate
- Previous experience in a Business Development Center (BDC), call center, customer service, appointment setting, sales, or administrative role preferred
- Automotive dealership experience is a plus but not required
- Exceptional verbal and written communication skills
- Professional phone etiquette and customer service abilities
- Strong organizational and time management skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong computer skills including Microsoft Office and CRM software
- Detail-oriented with strong follow-up abilities
- Positive attitude and team-player mentality
- Problem-solving skills and customer-first mindset
- Bilingual (English/Spanish) is a plus
- Valid driver’s license with acceptable driving record
- Must be willing to submit to a pre-employment background check and drug screening
At Grand Island Motor Company, we believe our people are the key to delivering exceptional customer experiences. We invest in our employees through training, development, and advancement opportunities while fostering a positive culture built on teamwork, accountability, and customer satisfaction.
Whether you’re looking to begin your automotive career or grow your customer service and business development skills, Grand Island Motor Company offers a path for long-term success.
Grand Island Motor Company is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Grand Island Motor Company maintains a drug-free workplace. Employment offers are contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver’s license and acceptable driving record.
