Position Summary:
Heartland Health Center (HHC) is a Federally Qualified Health Center (FQHC), which provides affordable and comprehensive primary healthcare, behavioral health, and dental care to medically uninsured, under-insured, and low- income individuals and families in Grand Island and surrounding communities.
The Digital Health Programs Coordinator is responsible for coordinating and supporting digital health initiatives that improve patient engagement, access to care, and health outcomes across the organization. This position serves as the primary administrator for patient-facing digital health platforms, including the patient portal, remote patient monitoring (RPM) programs, automated patient outreach systems, and other technology-based engagement tools.
The Digital Health Programs Coordinator works closely with clinical, operations, quality, and information technology teams to promote adoption, utilization, and optimization of digital health solutions. This role also provides training and technical support to patients and staff, analyzes utilization metrics, and develops strategies to increase engagement with digital health programs.
Essential Duties and Responsibilities
- Serve as the primary administrator for the patient portal platform.
- Monitor portal functionality, user access, and account management.
- Support patient enrollment and activation efforts.
- Troubleshoot portal-related issues and coordinate resolution with vendors and internal teams.
- Develop strategies to improve patient portal adoption and utilization.
- Coordinate Remote Patient Monitoring programs and workflows.
- Assist with patient identification, enrollment, onboarding, and engagement.
- Monitor participation and adherence to RPM protocols.
- Collaborate with clinical teams to ensure timely communication regarding patient data and alerts.
- Maintain program documentation and reporting requirements.
- Manage automated patient communication platforms, including appointment reminders, recalls, preventive care outreach, and population health campaigns.
- Develop and implement outreach strategies to improve patient engagement and care gap closure.
- Monitor outreach performance and recommend improvements.
- Oversee patient-facing digital health platforms and applications.
- Coordinate implementation of new features and enhancements.
- Maintain platform documentation, workflows, and user guides.
- Serve as a liaison between staff, patients, vendors, and leadership regarding digital health technologies.
- Monitor key performance indicators and utilization metrics for digital health programs.
- Analyze patient engagement data and identify trends.
- Prepare regular reports and dashboards for leadership and quality improvement initiatives.
- Recommend process improvements to increase adoption, utilization, and patient satisfaction.
- Provide end-user training and support for staff utilizing digital health platforms.
- Develop educational materials, training guides, and workflows.
- Assist staff with troubleshooting and technology-related questions.
- Conduct ongoing training sessions for new employees and existing staff.
- Educate patients on the use of patient portals, mobile applications, RPM devices, and other digital health tools.
- Assist patients with account setup, activation, and navigation.
- Provide culturally appropriate and patient-centered technology education.
- Support efforts to reduce barriers to technology adoption among diverse patient populations.
- Participate in quality improvement initiatives related to digital health and patient engagement.
- Ensure compliance with HIPAA, privacy regulations, organizational policies, and program requirements.
- Maintain accurate records and documentation related to digital health programs.
Education and Experience
- Associate degree required; Bachelor's degree preferred in:
Healthcare Administration, Health Information Management, Health Informatics, Business Administration, or related field.
- Minimum of two years of experience in healthcare operations, patient engagement, health information technology, digital health, care coordination, or related field preferred.
- Experience with electronic health records (EHRs), patient portals, or healthcare technology platforms preferred.
- Experience in a community health center, FQHC, or ambulatory healthcare setting preferred.
- Knowledge of healthcare operations and patient engagement strategies.
- Understanding of digital health technologies, patient portals, and remote patient monitoring programs.
- Ability to analyze data and generate reports to support decision-making.
- Strong organizational, project coordination, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to train and support users with varying levels of technical proficiency.
- Strong customer service skills and commitment to patient-centered care.
- Proficiency with Microsoft Office applications and healthcare technology platforms.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Bilingual in English and Spanish required.
Physical setting
Job Type: Full-time
Schedule:
Ability to commute/relocate:
Grand Island, NE 68801: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
