This position is open only to Colorado state residents at the time of application.
Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.
We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
In addition to offering rewarding, meaningful work, we offer:
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Medical and Dental plans
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Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
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Paid life insurance
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Short- and long-term disability coverage
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Employee Wellness programs
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Flexible Spending Accounts
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Health Savings Accounts
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11 paid holidays per year plus generous vacation and sick leave
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Flexible work schedule options and remote-work options
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Career advancement opportunities throughout the State system
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Some positions may qualify for the Public Service Loan Forgiveness Program.
COLORADO PARKS AND WILDLIFE
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.
This work unit exists to perpetuate the wildlife resources of the State, to provide a quality State Parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s Natural Resources. The Agency’s long range and strategic plan will be executed by providing outstanding customer service, as well as safe, quality recreational opportunities for visitors, while effectively managing the natural resources and facilities of Highline Lake State Park.
This position exists to provide customer service at Highline State Park in regards to Park reservations, amenities and operations, fishing, hunting, and watchable wildlife; Interpret rules, regulations, and brochures; Sell licenses, state park passes and registrations to the public; Manage a variety of Visitor Center programs including retail sales, group area reservations and website/phone communications; Coordinate front office operations including recruiting, hiring, scheduling and training of temporary employees and volunteers; Provide administrative assistance to the Park Manager V with an emphasis on accounting and financial record keeping while managing special projects.
Accounting
Accurate completion and processing of documents including all aspects of finance pertaining to Park operations, Park Manager V and unit staff. Pays accounts payable by coding, completing and correction of documents for CORE entry. Establish, administer and monitor financial processes, including verification of all coding information to assure compliance with fiscal procedures, delivery of designated goods and services and timely payment of vendors; Research payments and communicates both internally and externally, and makes independent decisions for problem resolutions; prepare and review receiving reports, verify accuracy of vendor invoices, tax Ids and addresses; One card allocation and SARA app reconciliation for all Park staff; Design and monitor checkbook spreadsheets to record and track all expenditures of the cost center.
Customer Service
First contact for Public/Customers/Agencies who works directly with park visitors to answer questions about park amenities and operations. Determines customers' needs and decides what actions are needed and how to handle requests.
Duties include answering technical questions regarding camping, reservations, licenses, registrations, hunting, fishing and outdoor recreation in person, over the phone and via email. Articulately conveying substantial information about agency laws, regulations, and procedures, while providing all facets of park, wildlife and outdoor recreation information. Assists Park Manager to market the park’s facilities, programs, activities, and special events.
Manages the park’s public information systems to include website, phone system, and social media accounts. Coordinate public use of the Visitor Center and associated programs, including group picnic/camping reservations, meeting space for civic groups, as well as, working with Visitor Center volunteers and the Park’s Friends Group.
Reservations and Licensing
Management of reservations and License Agency for the Park by organizing and establishing work processes to facilitate functionality and effectiveness of reservations, parks passes, license sales, and registrations, and implementing guidelines and objectives prescribed by agency mission and statutory regulation; Screening documents and supporting information to determine authenticity and eligibility for parks passes, hunting or fishing license purchases; Sell licenses, parks passes and registrations to the public; Stringent application of regulations to aid in prevention of license/pass holder violations.
Financial
Functions as the primary cashier for the park by creating and maintaining accurate accounting records, including weekly reconciliation and deposits; sends validated supporting documentation to Denver Headquarters; Accurate processing sales transactions through the Integrated Parks and Wildlife System (IPAWS). Establish office cash handling procedures to ensure accurate documentation of all sales processed through IPAWS and credit card machines. Reconciliation is performed on all transactions, using supporting documentation; Determines amount of change on hand to ensure availability for customers, and allow effective flow of sales.
Supervision
Supervise approximately 10 temporary positions and up to 20 volunteers, as budget allows. Train, supervise, and evaluate temporary employees and volunteers. Delegate routine and project-oriented tasks. Evaluate and schedule job shifts, account for wages, and complete weekly inspections. Confer with other unit leaders (Maintenance, ANS, Rangers) on operational issues. Utilize “Management by Walking Around” style to ensure program quality and clarity. Complete hiring and exit interviews.
General Office
Create and revise office procedures and write procedure manuals, design forms and general office record keeping systems; Maintain office equipment; Ensure adequate availability of supplies by effectively monitoring inventory; preparation and processing of outgoing mail. Establishment and coordination of cleaning specifications and to ensure proper cleaning and maintenance of park facilities. Based on office procedures, develops and tracks calendars of Park Manager V to assist with efficient and timely completion of work tasks. Establishes record keeping, office procedures and criteria for information storage and dissemination, which ranges from public brochures to confidential materials. Monitors request for materials to determine future needs. Modifies or suggests modifications to brochures and other public materials to improve their functions as customer service tools. Sets priorities on request. Changes office procedures as needed. Daily monitoring of inventory to ensure adequate supplies are available for both internal and external customers. Ensures adequate coverage in the front office at all times. Facilitates the recruitment, hiring, training and scheduling of temporary employees and volunteers.
Other duties as assigned.Experience Only:
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Three (3) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, or retail management or experience related to the work assigned to this position. At least 6 months of experience MUST have included experience providing direct information/customer service in a high-volume administrative support role,
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Education and Experience:-
Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Outdoor Recreation, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance, Marketing, Administrative Assistant, Front Desk, Call Center, Office environment, project management, handling of money, customer service (internal or external) or experience related to this position equal to three (3) years. At least 6 months of experience MUST have included experience providing direct information/customer service in a high-volume administrative support role,
Class Code: Administrative Assistant
Preferred Qualifications-
Current or former State experience relevant to this position.
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Current or former Colorado Parks & Wildlife work or volunteer experience.
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Excellent customer service skills, problem-solving abilities, and critical thinking.
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Demonstrates initiative and self-motivation.
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Keen attention to detail.
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Strong interpersonal skills.
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Ability to work well independently as well as in/with a team.
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High proficiency interpreting and explaining rules/regulations.
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Proficiency in the use of Google email, Google docs, databases, the use of electronic licensing system(s).
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Prior Colorado Parks and Wildlife work or volunteer experience is considered.
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Leadership and supervision.
Required Competencies-
Organizational and time management skills.
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Excellent customer service skills, problem-solving abilities, and critical thinking.
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Strong level of written and oral communication skills.
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Strong multi tasking skills.
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Proficiency in Microsoft Word, Excel, Google suite.
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Experience managing calls and/or responding to difficult customers with tact and diplomacy.
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Experience working according to detailed policies, procedures, and deadlines.
Conditions of Employment-
This position is open only to Colorado state residents at the time of application.
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Background Check required.
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Travel may occasionally be required for training and special events
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Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
APPEAL RIGHTS:
It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (
[email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
The Assessment Process
All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.
Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.
Resumes, cover letters and other attachments are considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.
Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.
This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.
This posting may fill multiple vacancies.
We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
ADAAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at
[email protected] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
E-Verify
DNR uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.
Toll–Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.
