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Intake Specialist (Part-Time)

Voces Unidas
Grand Junction, CO

Apply Now

Job Details

Part-time
$17 - $22 an hour

Benefits

Work from home

Qualifications

Spanish
Computer literacy
English

Full Job Description

The Part-Time Intake Specialist serves as the first point of contact for community members seeking support through Voces Unidas’s hotline and direct services programs. In this role, intake means listening to callers, asking a standard set of questions, documenting their needs, and connecting them to the appropriate program or staff member for follow up. The Intake Specialist answers incoming calls, gathers basic information, and accurately records details to support case management and program services. This is an entry level, part-time, on-call position (10-20 hours per week) with hours that may fluctuate based on program needs. The role requires strong communication skills, attention to detail, and the ability to work bilingually in English and Spanish. This position can be performed remotely (work from home).

About Voces Unidas

Voces Unidas' mission is to create a more equitable Western Colorado and central-mountain region where Latinas and Latinos are thriving, engaged and leading in our communities. We create opportunities where Latinas and Latinos advocate for themselves, actively participate in all civic institutions and take leadership roles in all decision-making tables. We are also building and growing our community's power and influence in the region. Based in Glenwood Springs, Voces Unidas has offices in Frisco and Denver. Voces Unidas includes four separate organizations, all working independently to accomplish the larger mission. Learn more at www.vocesunidas.org.

Description

Position Overview

The Intake Specialist answers incoming calls, gathers basic information, and accurately records details to support case management and program services. This is an entry level, part-time, on-call position (10-20 hours per week) with hours that may fluctuate based on program needs. The role requires strong communication skills, attention to detail, and the ability to work bilingually in English and Spanish. This position can be performed remotely (work from home).

Key Responsibilities

Answer incoming hotline calls during assigned shifts and conduct basic intake, including asking required questions, listening to caller needs and documenting information accurately
Identify caller needs and appropriately route, escalate, or refer cases to resources or appropriate staff
Accurately document intake information in organizational database and tracking systems
Maintain confidentiality and handle sensitive information with care and professionalism
Support administrative tasks related to intake, case coordination, and follow-up
Communicate urgent issues, trends or follow-up needs to supervisor or relevant staff
Support smooth handoffs to direct services staff when needed

Qualifications

Bilingual English and Spanish required (verbal and written).
Ability to work between 10-20 hours per week on an on-call basis, with weekly hours fluctuating
Availability during weekday office hours, with occasional weekend coverage
Entry level position- college degree not required
Strong listening, communication and interpersonal skills.
Comfort using computers, databases, and basic office software.
Reliable, organized, and detail oriented.
Ability to work independently in a remote

Schedule

Part-time, on-call (10-20 hours/week)
Hours may vary week to week based on hotline and program needs

Salary

$17 - $22 per hour

Apply Now

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