Top 7 It specialist Jobs in Grand Junction, Co

Help Desk Technician IV
Marmot Library Network —Grand Junction, CO
- $34.62 - $37.50 an hour
- Email
- Hybrid work
- 6 years
- Computer Science
- Office
- 403(b) matching
- Paid holidays
Quick Apply
3d
IT Specialist
Pro2Serve —Grand Junction, CO
- $27.80 - $40.50 an hour
- Microsoft Access
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT Meditech System Specialist, Exempt
Community Hospital, CO —Grand Junction, CO
- $48.00 - $55.20 an hour
- Full-time
- Nursing
- Writing skills
- System design
- Free parking
- Wellness program
Quick Apply
Technical Support Representative – Bike Components
Mountain Racing Products —Grand Junction, CO
- $21 - $25 an hour
- Full-time
- Mechanic experience
- Mid-level
- In-person
- Health savings account
- Paid holidays
Quick Apply
5h

Discover related jobs

Based on your search for it specialist jobs.

Help Desk Technician IV
Marmot Library Network —Grand Junction, CO
Excellent communication skills with both technical and non-technical audiences. Associate's degree in Information Technology, Computer Science, or related field…
$34.62 - $37.50 an hour
Quick Apply
3d
Help Desk Technician - 1
Delta County Memorial Hospital —Delta, CO
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.
Quick Apply
7d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
Partner with other business groups in VS&Co. to resolve multi-layer problems. Analyze software/hardware performance issues. Level 1 support during peak periods.
$59,300 - $77,805 a year
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
Associate degree in Information Technology or related field, preferred. Approved by state, federal and government entities to work within BSLS programs.
$54,000 - $57,000 a year
Quick Apply
6d

Show more jobs in cities nearby

I want to receive the latest job alert for it specialist in grand junction, co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it specialist jobs near grand junction, co

Helpdesk Technician Iv jobs in Fort Lauderdale, FL

Mobile Iv jobs in Los Angeles, CA

Entry Level Veterinary Technician jobs in Texas

Remote Helpdesk jobs in Oklahoma

Lab Technician jobs in Odessa, TX

Helpdesk Technician Iv jobs in Colorado Springs, CO

Clinical Application Specialist jobs in Atlanta, GA

Benefits Specialist jobs in Austin, TX

Application Specialist jobs in Augusta, GA

Application Specialist jobs in Baltimore, MD

Application Specialist jobs in Detroit, MI

Application Specialist jobs in Rhode Island

Senior It Specialist jobs in Remote

Senior It Specialist jobs in Oak Brook, IL

It Auditor jobs in Philadelphia, PA

Bonaventure Senior Living jobs in Vancouver, WA

Senior It Specialist jobs in Scottsdale, AZ

Technical Support Representative jobs in Deerfield Beach, FL

Tech Support Remote Work Your Own Schedule jobs in Remote

Technical Support Representative jobs in Plymouth, MN

Help Desk Technician IV

Marmot Library Network
Grand Junction, CO

Quick Apply

Job Details

Full-time
$34.62 - $37.50 an hour
3 days ago

Benefits

403(b) matching
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Work from home
Parental leave
Employee assistance program
Vision insurance
401(k) matching
403(b)
Professional development assistance
Loan forgiveness
Life insurance
Retirement plan

Qualifications

Authentication
Coaching
Equipment troubleshooting
Windows
Incident Escalation
Productivity software support
Desktop (troubleshooting support)
Team training
Mentoring
macOS
IP networking
Productivity software
Escalation handling

Full Job Description

The Marmot Library Network, a Colorado-based nonprofit consortium of academic, public, and school libraries, is seeking a Help Desk Technician IV to join our Systems Administration team. This senior-level position serves as the highest technical authority within our Help Desk and plays a central role in delivering exceptional support to member libraries across Colorado.

About the Role

As a Help Desk Technician IV, you are the senior technical authority and operational leader of the Help Desk. You'll resolve the most complex member-facing support issues, lead escalations, mentor fellow technicians, and drive continuous improvement in Help Desk processes and service quality. This role works closely with the Systems Administration and Workstation Management teams, serving as the critical point of coordination for escalations and cross-team problem resolution.

Why Join Marmot?

Marmot offers a collaborative environment where your expertise and leadership are genuinely valued. As a senior contributor, you'll have a direct impact on service quality for libraries throughout Colorado while working alongside a supportive, mission-driven IT team. This is a full-time, on-site position based in Grand Junction, Colorado, with support for work from home as needed.

Key Responsibilities

Serve as the highest-level escalation point within the Help Desk for complex or unresolved member-facing issues.
Perform advanced troubleshooting of end-user software, authentication, access, permissions, printing, connectivity, and application issues.
Act as the primary liaison between the Help Desk and Systems Administration or Workstation Management teams, ensuring escalations include complete diagnostics and documentation.
Track escalated issues through resolution and keep members informed of status and expectations.
Lead response and communication for high-impact support incidents affecting multiple members.
Review escalated tickets for quality, clarity, and adherence to support standards.
Mentor and train technicians; develop troubleshooting playbooks and support documentation.
Conduct regular member check-ins to review open tickets, recurring issues, and service satisfaction.
Analyze ticket trends to identify recurring issues, escalation patterns, and training gaps.
Monitor service performance metrics and prepare reports on ticket volume and service trends.
Participate in testing and validation of new end-user-facing systems before deployment.

Required Qualifications

Associate's degree in Information Technology, Computer Science, or related field (or equivalent combination of education and experience).
6+ years of progressively responsible help desk or end-user support experience.
Demonstrated experience handling advanced troubleshooting and leading escalations.
Experience mentoring or coaching technical staff.
Advanced knowledge of end-user operating systems and applications (Windows, macOS, browsers, productivity tools).
Strong understanding of identity, access, and authentication concepts from an end-user support perspective.
Solid grasp of networking fundamentals as they impact end users (DNS, DHCP, Wi-Fi, VPN).
Excellent communication skills with both technical and non-technical audiences.
Strong analytical and problem-solving skills with the ability to work independently.

Preferred Qualifications

Bachelor's degree in Information Technology or related field.
Experience working in a multi-team IT environment with clearly defined operational boundaries.
Experience supporting public-sector, library, or consortium environments.
Familiarity with ITIL or service management frameworks.
Experience identifying systemic issues and driving process improvements.

Physical Requirements & Work Environment

Full-time, on-site position in Grand Junction, Colorado
Work is primarily performed at a desk with frequent interaction across teams and member libraries
Occasional lifting and moving of computer equipment (up to 40 lb)

Compensation & Benefits

Wages: per hour range: $34.62/hr–$37.50/hr
Non-Exempt
Benefits Include:
Paid vacation, sick, and holiday leave
A platinum PPO health care plan with 100% of employee premiums covered by Marmot, as well as 75% of spouse and dependent premiums
Dental insurance with employee premiums covered 100% by Marmot
Vision insurance with employee and spouse/dependent premiums covered 100% by Marmot
403(B) retirement plan with initial employer match up to 7%; employer contributions increase according to longevity with Marmot
Life insurance
$500/year Health Reimbursement Account (HRA)
$600/year Healthy Choices reimbursement program
Substantial Employee Assistance Program
ID theft insurance coverage
Work-from-home support for remote troubleshooting
Marmot is a qualified employer for Public Service Loan Forgiveness for federal student aid.

Apply Now

To apply, email your cover letter, resume/CV, and three professional references to [email protected]. Candidates who demonstrate experience with diversity, equity, and inclusion in technology services will receive special consideration.

Applications will be reviewed on a rolling basis, and the position will remain open until filled.

Pay: $34.62 - $37.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Grand Junction, CO 81501

Quick Apply

Refine Your Search

it specialist jobs in grand junction, co

Help Desk Technician IV

IT Specialist

IT Meditech System Specialist, Exempt

Technical Support Representative – Bike Components

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it specialist in grand junction, co

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected