FLSA Status:
United States of America (Non-Exempt)
Compensation:
$19.18/hour
Commensurate with education and experience. Excellent health and retirement benefits package:
SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE
At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It’s this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.
From this place of humility and courage, we’ve built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.
Inspired by the soul of the West—the spirit that our region embodies—we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.
Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one’s ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power - The strength to act collaboratively with individual agency to achieve our goals
SECTION II – THE SEAT
At CMU, we look at every position as a seat. Every seat is vital and the individual in the seat contributes significantly to our mission of providing an affordable and accessible education and forming meaningful and mutually enriching partnerships that support the well-being and vibrancy of our community. As a human centric organization, a priority is to ensure we have the “right seats” in our organization, and that the expectations, ownership and accountabilities are defined and communicated clearly for the success of the individuals holding the seats.
The Performing Arts Enrollment Manager and Box Office Coordinator is responsible to the Academic Department Heads of Music and Theatre Arts in supporting the mission and culture of the University and the departments by organizing and overseeing recruiting and retention efforts and coordinating the performing arts box office. This position will be the single point of contact for constituents in recruiting efforts, including performing-arts faculty, admissions staff, high-school performing arts directors, and prospective students. This position will also be responsible for customer service and ticket sales for all theatre, dance, and music productions produced by CMU.
OVERVIEW AND ROLE SCOPE OF TEAM AND/OR TASKS
CAPACITY REQUIREMENTS
Enrollment Manager:
- Develop and implement effective recruitment strategies to attract talented students to the music and theatre departments
- Collaborate with faculty, admissions, and IRIS to ensure a smooth and efficient admissions process for accepted students
- Manage information on prospective students using CRM and other software
- Coordinate advertising and outreach to prospective students, including website, social media, festivals, faculty recruiting trips, conference booths, mailings, emails, messages, and phone calls
- Manage logistics for faculty recruiting trips, audition days, and on-campus recruitment events
- Attend recruiting events, conferences, and other activities where prospective students may be involved, such as area school performances, campus recruiting events, and conferences
- Manage physical and online recruiting materials
- Serve as a liaison to high-school performing arts directors
- Serve as a resource for prospective students by providing information about the university’s programs, curriculum, facilities, and student life
- Maintain departmental student records
Assist Academic Department Heads with implementing and tracking retention efforts
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Box Office:
- Provide customer service and ticket sales for all theatre, dance and music productions at CMU and off-campus events
- Hire, train, and supervise a staff of student employees, manage a student-assist budget, and approve electronic time sheets
- Maintain communication with managers of other campus ticketing locations for any issues, policy changes or special circumstances affecting the performing arts ticketing functions
- Organize and manage sales for special school matinee performances and serve as the point of contact for teachers bringing groups
- Program all aspects of ticketing POS software including all events, packages, benefits, vouchers, account codes, seating holds, pricing, donation campaigns, discount codes, ticket layouts, and customer profiles
- Communicate with ticketing POS software’s customer service department for troubleshooting and with CMU’s Information Technology office for any equipment issues
- Manage cash and reconcile all sales, prepare deposits, and keep records of all deposits to the Cashier Office and to the CMU Foundation
- Provide reports on ticket sales, attendance, donors, fundraising and others as requested or needed
- Coordinate with house managers, including ticket scanners and distributing programs
- Oversee general maintenance of the physical box office space and its security, requesting access for student workers as needed
- Maintain an archive of all programs and other printed material for the departments of theatre and music and submit them to ASCAP and BMI
- Communicate with donors and serve as the point of contact for donor ticketing and for invitations and check-in for donor events
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.
SECTION III – OUR DESIRES FOR RIGHT FIT
For the success of our mission and our teams, we desire to have individuals who are a “Right Fit” in our seats. We define “Right Fit” as those who embrace our culture, demonstrate our values, understand the seat and what is required. We seek individuals who want this seat, desire to be a part of a bigger vision and have the capacity to be a successful member of our CMU team.
ESSENTIAL EXPERIENCE FOR RIGHT FIT
- Bachelor’s degree from an accredited college or university.
- Demonstrated experience with Microsoft Office and POS software.
- Strong communication and organizational skills.
- Self-motivated.
- Ability to schedule, lead, train, and mentor student staff.
- Experience and knowledge of the performing arts.
- Three or more years of proven experience in a front-line, customer/public-focused position requiring direct interaction with the public.
- Demonstrated experience with using web content management systems, online ticketing systems and/or similar retail systems.
DIRECT INQUIRIES CONTACT: Darin Kamstra, [email protected]
HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:
Colorado Mesa University is particularly interested in candidates who have experience working with students from diverse backgrounds and who have a demonstrated commitment to improving the levels of access and success for underrepresented students within higher education.
Colorado Mesa University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial and/or motor vehicle history. Applicant must be able to verify U.S. employment eligibility. Colorado Mesa University is an Equal Opportunity Employer, committed to a culturally diverse faculty, staff and student body. Women and minorities are encouraged to apply. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email. You may be asked to provide additional information, including medical documentation, regarding functional limitations and the type of accommodation needed.
