Job Title: Franchise Business Consultant
Position Reports To: Director of Operations
Positions Reporting to This Job: N/A
Managerial Responsibility: Individual Contributor
Job Type: Field Based
Job Level: Grade 7
FLSA Classification: Exempt
Competency Grouping: Professional
JOB SUMMARY
The Franchise Business Consultant is responsible for cultivating and maintaining relationships with Franchise Owners to assure execution of our operating systems, philosophies, store sales performance, marketing plans, and profitability. This role is crucial in helping our Franchise Owners achieve and exceed their financial goals. The Franchise Business Consultant will work closely with Franchise Owners to analyze their financial performance, identify areas for improvement, and implement strategies to enhance profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct quarterly business reviews with franchisees to discuss financial and operational performance and develop improvement strategies.
Mentor franchisees prior to store opening by providing structured guidance and support during the pre-opening phase.
Provide New Store Opening support including on-site coaching, assisting with opening week operations, and initial marketing execution.
Assist in creating detailed business plans, guiding franchisees through forecasting, budgeting, market analysis, and competitive positioning. Help define short- and long-term goals aligned with both franchisee aspirations and brand growth targets.
Provide ongoing operational support by conducting quarterly store evaluations, coaching on compliance resolution and offering actionable feedback and resources.
Recommend improvements to operational processes that impact profitability, such as labor scheduling, inventory controls, and customer retention strategies. Identify opportunities for cost savings or revenue optimization at the store level.
Analyze franchisee financial statements to identify trends, highlight operation inefficiencies, and flag potential risk areas. Use financial insights to develop tailored coaching and strategic recommendations.
Review financial performance, improve profitability, and monitor KPIs by helping franchisees track metrics such as COGS, labor percentage, ticket averages, and net income. Benchmark against system norms and coach toward best-in-class performance
Provide resources for creating and implementing store-level and local marketing strategies such as community engagement plans or digital campaign ideas. Collaborate with franchisees to tailor marketing efforts to their market and customer base.
Keep franchisees on track with goals and system standards by establishing key performance indicators (KPIs) to measure and monitor franchisee performance.
Facilitate communication between Home Office Teams and franchisees by acting as a liaison across departments (e.g., marketing, operations, training, supply chain). Elevate franchisee concerns, share system updates, and reinforce a unified brand culture.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Additional Responsibilities:
System Development – Offer structured feedback and field insights to continuously refine training programs, operational manuals, SOPs, and franchise support systems. Help ensure tools are scalable, user-friendly, and aligned with evolving franchisee needs.
Expansion Strategy – Contribute feedback on potential territories, multi-unit growth opportunities, and franchisee profile development. Provide market-level insights that support responsible and sustainable system growth.
MINIMUM REQUIREMENTS
Education
Bachelor’s degree in Business Administration, Finance, Accounting, Hospitality Management or a related field
Relevant job experience may be considered for educational requirements
Experience
Minimum of 5 years of experience in financial analysis, business consulting, or franchise operations, or financial coaching.
Prior experience as a business owner or operator is strongly preferred, especially in retail, foodservice, or franchise-based industries.
Demonstrated success improving financial performance and operational efficiency in franchise or retail environments.
Experience supporting new business openings and mentoring operators through ramp-up phases.
Experience working in or supporting a franchise system is strongly preferred.
Knowledge
Strong understanding of P&L statements, cash flow management, and retail financial drivers.
Proficiency in using tools like Excel, QuickBooks, or financial dashboard software.
Familiarity with operational best practices in retail, hospitality, or foodservice industries.
Understanding of brand standards, marketing fundamentals, and customer experience strategies.
Knowledge of franchise legal and compliance frameworks is a plus.
Proficient in MS Office Suite
Ability
Exceptional interpersonal and relationship-building skills with the ability to influence without authority.
Confident public speaker and facilitator, both in-person and virtually.
Strong analytical thinking with the ability to synthesize data and develop actionable insights.
Highly organized and capable of managing multiple priorities and deadlines independently.
Capable of coaching adult learners and tailoring communication styles to fit different personality types.
Comfortable in a remote-first environment with frequent travel.
Problem-solving mindset with a high level of emotional intelligence and adaptability.
Able to give and receive feedback constructively.
Licensing / Professional Certification
BIGGBY® PERColator and MIT Certifications (may be completed post-hire).
ServSafe Certification (may be completed post-hire).
Valid driver’s license and clean driving record required.
Physical Requirements
Ability to travel frequently for on site visits, store openings, and various meetings; may include air and car travel
Ability to lift up to 20 pounds occasionally
Prolonged periods of seated work
Prolonged periods of standing
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements
Elongated hotel stays and extensive travel is a necessity for this position
Reliable internet and setting to perform job remotely
Requires occasional travel to Home Office in East Lansing, MI
COMPANY OVERVIEW
We believe that coffee brings people together and we are fueled by our purpose to build communities where people feel connected, valued, uplifted, and inspired! We are a 100% franchise company that has grown to over 450 locations in 13 states since we started in 1995. We invite you to grow with us! We are always looking for individuals to join our team who possess a desire to grow and a willingness to share as a professional and individual.
Our Core Values are:
Own Your Impact - Authenticity is the foundation of connection. Integrity, diversity, and respect shape how we show up and support others.
Grow! - We embrace growth as a lifelong journey. We support learning, risk-taking, and celebrating progress.
Display Courage - Courage means showing up even when it’s uncomfortable. It’s about saying the hard things, standing for values, and growing through challenges.
Elevate Every Day - Greatness lives in everyday moments. We turn the ordinary into something uplifting and memorable.
BENEFITS & PERKS
As a full-time Home Office employee, you would receive a variety of benefits including:
- 10 days of vacation days as a new hire. Vacation days will then increase with your tenure.
- 9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year.
- 13 Company-Paid holidays per year.
- A paid sabbatical after every 5 years of employment.
- Family Care Plan (maternity/paternity)
- Bereavement days
The BIGGBY® COFFEE Corporate Office also offers ST/LT disability, 401K w/ employer match (up to 4%), Tuition Reimbursement, $100,000 company-paid life insurance, and medical, dental, & vision insurance.
We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, discounted pet insurance, discounted BIGGBY® merchandise, discounted college tuition through select universities, and more!
- Candidates will be placed in the salary range based on relevant skills and experience requested for the role.
**Applicants must reside or relocate to a state the BIGGBY® COFFEE Home Office is registered to conduct business in, which are MI, OH, CT, SC, KY, VA and FL.
BIGGBY® COFFEE exists to build communities where people feel connected, valued, uplifted, and inspired. Global Orange Development, LLC (“GODev”) is an Equal Opportunity Employer. Consistent with our values: Grow! Elevate Every Day, Own Your Impact, and Display Courage, we strive to create a safe, supportive community where every individual can thrive.
GODev does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, height, weight, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances
In accordance with the Americans with Disabilities Act (ADA) and the Michigan Persons with Disabilities Civil Rights Act (PWDCRA), GODev provides reasonable accommodations for applicants and employees with disabilities.
This statement applies to GODev’s Home Office employees. Each BIGGBY® COFFEE franchise location is independently owned and operated and is solely responsible for its own employment policies and practices.
