Top 125 Helpdesk technician Jobs in Grand Prairie, Tx

IT Support Technician II (Onsite - Dallas)
Intelligent Technical Solutions —Dallas, TX
- $22.62 - $27.26 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Wellness program
Quick Apply
12h
Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Onsite IT Technician
Buchanan Technologies —Dallas, TX
- $18 - $19 an hour
- Temporary
- Office
- Organizational skills
- In-person
Quick Apply
1d
Network Operations Technician
Ntegrated —Dallas, TX
- $45,000 - $55,000 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
11d
Desktop Technician
Acara Solutions —Fort Worth, TX
- $19.35 an hour
- Temporary
- Background check
- Pass drug screening
- Windows
Quick Apply
6h
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
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L1 Technician
In-Telecom —Arlington, TX
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Full Time MSP Help Desk Technician
CTGtech, LLC —Bedford, TX
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Health insurance
Quick Apply
12d
IT Technician (Tier 1)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Mid-level
- Office
- Windows
- Continuing education credits
- Health insurance
Quick Apply
7h
IT - Support Technician I
CEC FACILITIES LLC —Irving, TX
- 8 hour shift
- Computer science
- Computer Science
- Office
Quick Apply
Global Service Desk Specialist II
Teladoc Health —Lewisville, TX
- $30 - $31 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid time off
1d
Help Desk Technician
ACH Child and Family Services —Fort Worth, TX
- Full-time
- HIPAA
- Mid-level
- Windows
Quick Apply
5d
Copy of Desktop Support Technician
American Technology Services —Irving, TX
- $0 a year
- Full-time
- Remote
- Azure
- Windows
- Bachelor's degree
Quick Apply
Technology Support Specialist
Coppell ISD —Coppell, TX
- Classroom
- Computer science
- Clean driving record
IT Support Specialist
myIT.com —Bedford, TX
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IT Specialist
W.W.Williams Company —Irving, TX
- Full-time
- Mid-level
- Office
- Trade school
- Paid training
- Paid holidays
Quick Apply
IT Technician Support
FAIRMONT —Dallas, TX
- Full-time
- Mid-level
- 4 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Technician (Tier 2)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
7d
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply

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helpdesk technician jobs near grand prairie, tx

IT Support Technician II (Onsite - Dallas)

Intelligent Technical Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$22.62 - $27.26 an hour
12 hours ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Life insurance
Retirement plan

Qualifications

Mobile device support
macOS support
Printer repair
Hyper-V
Driver's License
Productivity software support
Desktop (troubleshooting support)
QuickBooks
Emergency repairs
VMware
Windows support
Microsoft 365 support
Desktop administration
Sage ERP
Active Directory
Mobile devices

Full Job Description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic server issues.
Basic networking issues.
Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $22.62/hour up to $27.26/hour and vary by experience and location.

Benefits

Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)

Pay: $22.62 - $27.26 per hour

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in grand prairie, tx

IT Support Technician II (Onsite - Dallas)

Help Desk Analyst

Onsite IT Technician

Network Operations Technician

Desktop Technician

Tier 1, IT Help Desk Support

L1 Technician

IT Helpdesk Support

Full Time MSP Help Desk Technician

IT Technician (Tier 1)

IT - Support Technician I

Global Service Desk Specialist II

Help Desk Technician

Copy of Desktop Support Technician

Technology Support Specialist

IT Support Specialist

IT Specialist

IT Technician Support

IT Technician (Tier 2)

Restaurant POS Service Analyst

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