Top 459 Claims Jobs in Grand Rapids, Mi

Dispute Intake Analyst
Fifth Third Bank —Grand Rapids, MI
- $21.50 an hour
- Full-time
- Customer service
- Writing skills
- Research
- Paid training
Safety Administration Assistant
MC VanKampen Trucking —Grand Rapids, MI
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
11d
Senior Claims Examiner (26-96)
Network 180 —Grand Rapids, MI
- $26.04 - $34.52 an hour
- Full-time
- Background check
- Customer service
- Word processing
- Paid holidays
- Loan repayment program
Director Claims Administration
Corewell Health —Grand Rapids, MI
- Full-time
- Hybrid work
- HIPAA
- Office
- Bachelor's degree
Bilingual Payroll Administrator (Spanish)
Forge Industrial Staffing —Grand Rapids, MI
- $18 an hour
- Overtime
- Background check
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
5d
Mobile Diesel Technician - $2,000 Sign-On Bonus
Pace Transportation —Byron Center, MI
- $25 - $45 an hour
- Full-time
- Mechanic experience
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior HR Generalist
Schaendorf Custom Farming Inc. —Hopkins, MI
- $75,000 - $90,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Insurance Agent Salary and Benefits!!
Kentwood Insurance Group —Kentwood, MI
- $50,000 - $100,000 a year
- Computer literacy
- Office
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Precision Claims, LLC —Rockford, MI
- $17 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Paid time off
Quick Apply
Food Safety and Quality Assurance Manager
Baking Company —Grand Rapids, MI
- $70,000 - $80,000 a year
- Full-time
- Spanish
- 6 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Mental Health Therapist – Neurodiversity-Affirming (Hybrid)
Heartstone Guidance Center —Grand Rapids, MI
- $50,000 - $150,000 a year
- Choose your own hours
- Hybrid work
- Private practice
- LMFT
- Doctoral degree
- Flexible schedule
Quick Apply
Site Installation Supervisor II, Airport
BEUMER Group —Grand Rapids, MI
- $95,000 - $105,000 a year
- Full-time
- Microsoft Word
- CPR Certification
- 6 years
- Paid holidays
- Disability insurance
Quick Apply
Licensed Real Estate Agent
The Perna Team —Belmont, MI
- From $100,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Flexible schedule
Licensed Real Estate Agent
The Perna Team —Caledonia, MI
- From $100,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Flexible schedule
Emergency Services Technician
John Grace Construction —Comstock Park, MI
- $15 - $18 an hour
- Full-time
- Construction site
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Licensed Real Estate Agent
The Perna Team —Sparta, MI
- From $100,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Flexible schedule
Licensed Real Estate Agent
The Perna Team —Cedar Springs, MI
- From $100,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Flexible schedule
Real Estate Agent - Zillow Flex Division
The Perna Team —Ada, MI
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Office
- Contracts
- Entry level
- Flexible schedule
Real Estate Agent - Zillow Flex Division
The Perna Team —Cannonsburg, MI
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Office
- Contracts
- Entry level
- Flexible schedule
Real Estate Agent - Zillow Flex Division
The Perna Team —Sparta, MI
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Office
- Contracts
- Entry level
- Flexible schedule

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claims jobs near grand rapids, mi

Dispute Intake Analyst

Fifth Third Bank -
Grand Rapids, MI

Apply Now

Job Details

Full-time
$21.50 an hour

Benefits

Paid training

Qualifications

Customer records maintenance
Compliance risk assessment
Teamwork
Customer relationship building
Case assessment
Phone communication
UCC law
Customer service
Writing skills
Client inquiry handling
Regulatory compliance in claims processing
Employee relationship building
De-escalation techniques
Incident Escalation
Records management
Attention to detail
Problem-solving
Customer engagement
Customer relationship management
Compliance documentation
Consumer dispute resolution
Organizational skills
Computer skills
Case referral
Escalation handling
Banking
Client interaction via phone calls
Banking regulatory compliance
Customer data entry

Full Job Description

Training: 6-weeks Paid Training Starts September 14

Monday–Friday
8:00 AM – 4:30 PM
Fully paid training - attendance for the full six weeks is mandatory

When the 6-week training is completed, there will be multiple shifts available:

Monday - Friday 11:45a - 8:15p
Monday, Wednesday, Thursday, Friday 10a - 6:30p and Saturday 8a - 4:30p
Monday, Tuesday, Thursday, Friday 10a - 6:30p and Saturday 8a - 4:30p

Compensation: $21.50 hourly plus 10% shift premium on Saturday

Job Description Summary Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.

By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.

Additional Information

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Collective Agreement Details

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Job Description Job Description GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Performance Metrics: SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.
Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.
One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
Excellent teamwork, interpersonal skills, and relationship building skills.
Proactive in identifying potential concerns and following up to resolve such issues.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet deadlines within regulatory timeframes.
Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Job Type: Full-time

Pay: $21.50 per hour

Experience:

Customer service: 1 year (Preferred)
Inbound Call Center: 1 year (Preferred)
Banking and/or Financial Services : 1 year (Preferred)

Work Location: In person

Apply Now

Refine Your Search

claims jobs in grand rapids, mi

Dispute Intake Analyst

Safety Administration Assistant

Senior Claims Examiner (26-96)

Director Claims Administration

Bilingual Payroll Administrator (Spanish)

Mobile Diesel Technician - $2,000 Sign-On Bonus

Senior HR Generalist

Insurance Agent Salary and Benefits!!

Customer Service Representative

Food Safety and Quality Assurance Manager

Mental Health Therapist – Neurodiversity-Affirming (Hybrid)

Site Installation Supervisor II, Airport

Licensed Real Estate Agent

Licensed Real Estate Agent

Emergency Services Technician

Licensed Real Estate Agent

Licensed Real Estate Agent

Real Estate Agent - Zillow Flex Division

Real Estate Agent - Zillow Flex Division

Real Estate Agent - Zillow Flex Division

I want to receive the latest job alert for claims in grand rapids, mi

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