Top 30 Collections Jobs in Grand Rapids, Mi

Customer Solutions Advocate (Collections)
Fifth Third Bank —Grand Rapids, MI
- From $21 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Accounts Receivable Manager
CFS —Grand Rapids, MI
- $70,000 - $80,000 a year
- Office
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
10d
Refuse Collection Operator
City of Grand Rapids, MI —Grand Rapids, MI
- $58,611.94 - $70,482.85 a year
- Mid-level
- CDL
- High school diploma or GED
- Wellness program
- Paid parental leave
9d
Recovery Specialist
Lake Michigan Credit Union —Grand Rapids, MI
- Full-time
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
Credit Analyst (B2B Collections)
BDO —Grand Rapids, MI
- $28.85 - $33.66 an hour
- Full-time
- Mid-level
- Finance
- High school diploma or GED
- Employee stock ownership plan
- Retirement plan
Collector
Velo Associates PLC —Grand Rapids, MI
- $18 - $22 an hour
- Full-time
- High school diploma or GED
- Typing
- No travel
Quick Apply
Repossession Specialist
Lake Michigan Credit Union —Grand Rapids, MI
- Full-time
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health savings account
Collections Lead
Warner Norcross & Judd LLP —Grand Rapids, MI
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Collections Representatives
Velo Law —Grand Rapids, MI
- Research
- Communication skills
- Entry level
Collector
Stenger & Stenger PC —Grand Rapids, MI
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Accounts Receivable Clerk
Carelinc Medical Equipment —Grand Rapids, MI
- Monday to Friday
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
1d
Freight AR Specialist
Ally Logistics —Grand Rapids, MI
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Student Accounts Receivable Specialist
Calvin University —Grand Rapids, MI
- Full-time
- Mid-level
- University
- Editing
Accounts Receivable Analyst - Credit
Weiss Technik North America, Inc. —Grand Rapids, MI
- Full-time
- Mid-level
- Office
- Finance
Quick Apply
Credit Specialist
Crystal Flash —Grand Rapids, MI
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
7d
Collections Specialist I
ChoiceOne Bank —Kent City, MI
- Full-time
- Office
- Windows
- 3 years
Quick Apply
Billing Specialist
Utility Supply and Construction Company —Grand Rapids, MI
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Account Recovery Analyst
Gordon Food Service —Wyoming, MI
- Email
- Mid-level
- Office
- Associate's degree
- Flexible schedule
Billing/Payroll and Account Specialist (In office)
AdvisaCare —Grand Rapids, MI
- Full-time
- Mid-level
- Home Health
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
10d
Chief Lending Officer (CLO)
Adventure Credit Union —Grand Rapids, MI
- Full-time
- Hybrid work
- Office
- Finance
- Bachelor's degree
Quick Apply
7d

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Customer Solutions Advocate (Collections)

Fifth Third Bank -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Customer communication
Microsoft Excel
Basic math
De-escalation techniques
High school diploma or GED
Attention to detail
Data entry
Typing
Debt collection negotiation
Quality data entry
Time management
Client interaction via phone calls

Full Job Description

GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.

Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution
Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service
Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
Mentor and train peers while functioning as a Customer Solution’s subject matter expert
Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program

SUPERVISORY RESPONSIBILITIES: None.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

High school diploma or equivalent
Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
Proficient oral, written, and intrapersonal communication skills
Exemplary comprehension, listening and negotiation skills
Excellent customer service skills with both external and internal customers
Attention to detail
Excellent conflict management skills
Ability to work in a Call Center environment
Basic mathematical and analytical skills
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
Self-motivated, professional with strong organizational and problem-solving skills

Please apply directly to the career site : https://fifththird.wd5.myworkdayjobs.com/53careers/job/Grand-Rapids-MI/Customer-Solutions-Advocate--Collections--1_R69302

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

collections jobs in grand rapids, mi

Customer Solutions Advocate (Collections)

Accounts Receivable Manager

Refuse Collection Operator

Recovery Specialist

Credit Analyst (B2B Collections)

Collector

Repossession Specialist

Collections Lead

Collections Representatives

Collector

Accounts Receivable Clerk

Freight AR Specialist

Student Accounts Receivable Specialist

Accounts Receivable Analyst - Credit

Credit Specialist

Collections Specialist I

Billing Specialist

Account Recovery Analyst

Billing/Payroll and Account Specialist (In office)

Chief Lending Officer (CLO)

I want to receive the latest job alert for collections in grand rapids, mi

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