Top 34 Customer care coordinator Jobs in Grand Rapids, Mi

Administrative Coordinator
Wedgwood Christian Services —Grand Rapids, MI
- $19.50 an hour
- Full-time
- Psychiatry
- Residential
- Children
- Paid training
- 403(b) matching
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Medical Receptionist/Patient Care Coordinator
Cascade Pediatrics —Grand Rapids, MI
- From $17 an hour
- Full-time
- Background check
- High school diploma or GED
- Pediatrics
- Profit sharing
- Paid holidays
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9d
Customer Care Coordinator
Grand Bay Acquisition LLC —Grand Rapids, MI
- $21 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Dental insurance
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Patient Care Coordinator
I-Chiro Clinics —Grand Rapids, MI
- From $20 an hour
- Full-time
- Customer service
- Clinic
- In-person
- Paid holidays
- Health insurance
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Health Unit Coordinator - HUC- Procedural Services
Trinity Health Michigan —Grand Rapids, MI
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Scheduling Coordinator - Front Desk
Miller Orthodontics —Grand Rapids, MI
- Administrative experience
- High school diploma or GED
- 1 year
- Health savings account
- Health insurance
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Staffing Coordinator
Corewell Health —Grand Rapids, MI
- Full-time
- Customer service
- Word processing
- Mid-level
2d
Dental Front Desk
Robinson Dental —Caledonia, MI
- $16 - $20 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- Health savings account
- Health insurance
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Customer Service Coordinator
Carelinc Medical Equipment —Grandville, MI
- $15 - $18 an hour
- Full-time
- Customer service
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
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2d
Patient Coordinator
Grand Rapids Ophthalmology —Grand Rapids, MI
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Paid parental leave
- Paid holidays
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Complex Authorization Coordinator - Cancer Center * Days - 40hrs/wk.
University of Michigan Health-West —Wyoming, MI
- Full-time
- Computer literacy
- Mid-level
- 3 years
5d
Admissions Coordinator
Medilodge of Zeeland —Zeeland, MI
- $45,000 - $48,500 a year
- Full-time
- Skilled nursing facility
- Mid-level
- Experience equivalent to degree accepted
- Health savings account
- Loan repayment program
Quick Apply
2d
Customer Care Coordinator - Bilingual Spanish
HOPE NETWORK —Grand Rapids, MI
- $17.50 an hour
- Full-time
- Spanish
- Clean driving record
- Computer literacy
- Paid training
- 403(b) matching
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3d
Clinical Secretary - Ortho Trauma Med-Surg * Evenings - 24hrs/wk
University of Michigan Health-West —Wyoming, MI
- Full-time
- Hospital
- Inpatient
- Windows
Patient Coordinator
Eye Care Partners Career Opportunities —Grand Rapids, MI
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Paid parental leave
- Paid holidays
Quick Apply
Patient Care Coordinator - Medical Receptionist
Beltone Michigan —Lowell, MI
- $28,000 - $32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- In-person
- Profit sharing
- Health insurance
Quick Apply
Patient Coordinator
Ivy Rehab Network —Hudsonville, MI
- $18 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Paid time off
Quick Apply
Orthodontic Treatment Coordinator
Grand River Orthodontics —Lowell, MI
- From $19 an hour
- Full-time
- Dental office
- No experience needed
- Office
- Paid holidays
- Paid time off
Quick Apply
2d
Patient Care Coordinator
Ivy Rehab Network —Holland, MI
- $19 - $20 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Paid time off
Quick Apply
11d
Patient Care Coordinator - Grand Rapids, MI
AudioNova —Grand Rapids, MI
- $16 - $18 an hour
- No weekends
- Microsoft Outlook
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance

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Administrative Coordinator

Wedgwood Christian Services -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
$19.50 an hour

Benefits

Paid training
403(b) matching
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
403(b)
Loan forgiveness
Life insurance
Pet insurance

Qualifications

Organizational skills
1 year
Communication skills
Entry level

Full Job Description

The Administrative Coordinator is responsible for the centralized scheduling and administrative support of the Integrated Counseling Services department.

RESPONSIBILITIES:

Greet clients/visitors checking in at the front desk at the Bouma Counseling Center.
Support clients through the check-in process for both counseling and psychiatry appointments (updating client demographic information, collecting payments, obtaining client/guardian signatures on unsigned intake and annual forms and other unsigned documents).
Ensure the office environment is maintained in a professional, clean, and organized manner.
Schedule initial appointments, follow-up appointments and call families to reschedule appointments for counseling.
Promptly responding to all referrals and requests for services and monitoring the follow up queue daily for the consistent scheduling of intakes.
Review and confirm insurance eligibility, benefits and out of pocket responsibilities, copays, and deductibles.
Answer telephone calls coming into the office; forward calls to the appropriate party; record and distribute messages as needed; retrieve voicemail messages and respond as needed.
Promptly respond to internal and external communication and requests, providing information about our programs and services offered.
Ensure the highest level of customer service is provided to clients, addressing inquiries, scheduling appointments, processing records requests, and resolving issues efficiently while maintaining confidentiality and compliance with HIPAA and other regulatory standards.
Send routine and customized letters to clients.
Process faxes for the department and monitor all incoming faxes, routing to the appropriate party as needed.
Complete administrative duties assigned by supervisor for various community program supervisors, including, but not limited to, data entry, phone calls, preparing treatment/marketing materials, etc.
Maintain all counseling records for clients including the filing of documents within the EMR and timely recording of external records.
Maintain accurate caseloads for clinicians, updating for intakes, discharges, and changes to utilization of services.
Complete daily mail runs for the department.
Regular participation in supervision meetings and team meetings for the sharing of ideas, feedback, and department planning.
Set up interpreter services for families as needed.
Please note that due to the evolving nature of the field some of these tasks may change and program managers have the discretion to adjust the duties of the role to meet the needs of the departments.
Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.
Other duties as assigned.

QUALIFICATIONS:

Associate’s or Bachelor’s degree in a human services area is preferred, but not required.
At least 1 year of experience working in the human services field. Prior experience within a human service agency preferred.
Excellent verbal and written communication skills
The ability to demonstrate concern and empathy while setting appropriate limits. A commitment to providing excellent services to clients.
Strong organizational skills with accuracy and attention to detail.
Initiative to identify emerging needs and flexibility to address new needs as they arise.
The ability to demonstrate sound judgment, calm demeanor, and problem-solving in new or challenging situations.
A high level of interest in gaining extensive knowledge of Wedgwood’s Community services and
A commitment to identify the best services for the needs of each individual/family.
Must possess the ability to work well within an interdisciplinary team.
Necessary computer-based skills including the ability to set up and maintain email systems, data base systems, file sharing systems, and calendars.
Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose, and objectives of the agency.

HOURS OF WORK: 40 hour set schedule between office hours of Monday-Thursday: 8:30am-7pm and Friday: 8:30am-5pm. 2 evenings required per week.

Compensation: $19.50 per hour

BENEFITS:

403(b) retirement plan with employer match
Medical Plans with great coverage options
Free supplemental virtual PCP care with medical plan
Flexible Spending Accounts
Health Savings Accounts
Dental and Vision plans
Pet insurance
Legal insurance
A Locally Partnered Employee Assistance Program
Competitive paid time off
Direct deposit
Federal Student Loan Forgiveness through PSLF
Paid Holidays
We also offer a variety of employer paid benefits for full time staff
Short term disability
Long term disability
Life insurance up to 2x your annual salary
No-cost, employer paid training and re-certification provided to staff
Wedgwood has full gymnasium and state-of-the art 24-hour wellness center filled with a wide variety of workout equipment, available to staff at no cost.
Walking trail that leads around the beautiful campus.
Through community partnerships, Wedgwood employees and in some cases family members, are eligible for application and tuition fee discounts for several local colleges and universities.

Wedgwood Christian Services

Since 1960, Wedgwood Christian Services has been dedicated to aggressively taking on the toughest problems facing children and families through residential care, counseling services, and community programs. Our goal is to support and help restore the physical, social, intellectual, emotional and spiritual well-being of children, adults, and families in our community.

Wedgwood is a local West Michigan agency, with offices bordering the coast of the beautiful Lake Michigan. Our main office is headquartered in Grand Rapids, Michigan, ranked in the top tier of the Best Places to Live in America according to Business Insider.

Mission: Wedgwood Christian Services extends God's love to youth, adults, and families through professional counseling and educational services.

Core Values: Integrity, Compassion, Excellence, and Diversity

#WCSC

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Refine Your Search

customer care coordinator jobs in grand rapids, mi

Administrative Coordinator

Medical Receptionist/Patient Care Coordinator

Customer Care Coordinator

Patient Care Coordinator

Health Unit Coordinator - HUC- Procedural Services

Scheduling Coordinator - Front Desk

Staffing Coordinator

Dental Front Desk

Customer Service Coordinator

Patient Coordinator

Complex Authorization Coordinator - Cancer Center * Days - 40hrs/wk.

Admissions Coordinator

Customer Care Coordinator - Bilingual Spanish

Clinical Secretary - Ortho Trauma Med-Surg * Evenings - 24hrs/wk

Patient Coordinator

Patient Care Coordinator - Medical Receptionist

Patient Coordinator

Orthodontic Treatment Coordinator

Patient Care Coordinator

Patient Care Coordinator - Grand Rapids, MI

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