Top 57 Customer care specialist Jobs in Grand Rapids, Mi

Customer Experience Specialist
The Rapid —Grand Rapids, MI
- From $18.92 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Office
- Health savings account
- Disability insurance
Quick Apply
Customer Service Specialist
Westshore Home —Grand Rapids, MI
- $20 - $22 an hour
- Full-time
- Background check
- Salesforce
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Specialist Customer Service
Advantage Solutions —Grand Rapids, MI
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
14d
Customer Support Specialist
Ludus —Ada, MI
- From $25 an hour
- Full-time
- Hybrid work
- Office
- In-person
- 2 years
- Profit sharing
- Health insurance
Customer Experience Associate
Viking spas —Wyoming, MI
- From $45,000 a year
- Full-time
- Marketing
- ERP systems
- Office
- Profit sharing
- Paid holidays
Quick Apply
1d
Customer Service Specialist
Workrite Ergonomics —Grand Rapids, MI
- Full-time
- 1 year
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Youngblood Automation —Grand Rapids, MI
- Research
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Health insurance
Customer Support
Crystal Flash —Grand Rapids, MI
- Microsoft Excel
- Microsoft Outlook
- Communication skills
Quick Apply
Customer Experience Rep
Duravent Group —Grand Rapids, MI
- Full-time
- Remote
- Oracle
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
13d
Developmental Care Specialist (Full-Time) | Residential Behavioral Health
Wedgwood Christian Services —Grand Rapids, MI
- $20.50 - $22.50 an hour
- Full-time
- Addiction Medicine
- Residential
- Ability to lift 50 pounds
- Paid training
- 403(b) matching
Quick Apply
Customer Support & Sales Operations
BW Manufacturing —Grand Rapids, MI
- $27 - $34 an hour
- Full-time
- CRM software
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
7d
Customer Experience Representative - Grand Rapids Airport
Enterprise Mobility —Grand Rapids, MI
- $18 an hour
- Urgently hiring
- 18 years or older
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Customer Service Specialist
Community Automotive Repair —Grand Rapids, MI
- $18.86 - $26.48 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Typing
- Health insurance
- Dental insurance
Quick Apply
Administrative Assistant - Customer Support
Kitchen Tune-Up Grand Rapids Forest Hills —Grand Rapids, MI
- $40,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Driver's License
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Developmental Care Specialist (Part-Time) | Residential Behavioral Health
Wedgwood Christian Services —Grand Rapids, MI
- $20.50 - $22.50 an hour
- Part-time
- Addiction Medicine
- Residential
- Ability to lift 50 pounds
- Paid training
- 403(b) matching
Quick Apply
Customer Service Specialist
Sherwin-Williams —Kentwood, MI
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Dental Front Desk
Robinson Dental —Caledonia, MI
- Dental office
- Communication skills
- Entry level
Quick Apply
Customer Support Specialist, Software
Campspot —Grand Rapids, MI
- $45,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Office
- 3 years
- Health savings account
- Disability insurance
Quick Apply
Customer Support Specialist - Security Operations
Allied Universal® Technology Services —Grand Rapids, MI
- $18 an hour
- Full-time
- Microsoft Outlook
- Military
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
Customer Experience Representative
Virginia Tile Company —Grand Rapids, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Residential
- Health savings account
- Paid holidays

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Customer Experience Specialist

The Rapid -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
From $18.92 an hour

Benefits

Health savings account
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Gym membership
Life insurance
Retirement plan

Qualifications

Computer operation
Customer communication
Cash amount verification
ADA accessibility regulations
Sales transaction processing
Financial transaction processing
In-person customer service
Employee relationship building
High school diploma or GED
Cash register operations
Productivity software
Stakeholder relationship building

Full Job Description

The Rapid is looking for a full-time Customer Experience Specialist to join our team!

The Customer Experience Specialist plays a vital role in supporting The Rapid's mission by serving as a welcoming and knowledgeable point of contact for our customers and community. As a public transportation organization headquartered in Grand Rapids, Michigan, The Rapid provides safe, reliable, and accessible transit services throughout Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming. In this customer-facing role, you will help ensure positive rider experiences by delivering accurate information, assisting with fare media sales, supporting trip planning, and responding to customer inquiries, compliments, and concerns with professionalism and care. If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid!

Position Summary:

The Customer Experience Specialist is responsible for providing positive, empathetic, and professional service to all customers while accurately processing fare media sales and handling cash and electronic transactions with precision. This role ensures the proper management of cash balances, reconciliation of sales, and monitoring of online orders while maintaining compliance with finance procedures. The Customer Experience Specialist delivers timely and accurate information about transit services, assists customers with trip planning, and produces identification cards for ADA and reduced fare-eligible passengers. Serving as one of the points of contact for compliments, complaints, and service requests, the position plays a critical role in supporting customer satisfaction and operational excellence. This role requires strong communication skills, attention to detail, a high level of responsibility and reliability, and the ability to build and maintain effective working relationships across all levels of the organization.

What will you be doing in this role:

Provides a positive, empathetic, and professional service to all customers.
Accurately sells fare media (transit passes and tickets), handles cash and electronic transactions with precision, maintains a proper balance of cash and fare media throughout each shift, and reconciled all sales at the end of the day.
Monitors online sales, prepares bulk ticket orders and completes all required paperwork accurately. Works with the Finance Department as needed to ensure compliance and accuracy.
Delivers clear, timely, and accurate information to customers regarding services, operations, and fare options.
Serves as the telephonic and real time contact for customers compliments, complaints, and requests for service, ensuring issues are documented and escalated to the appropriate person or department for timely resolution.
Provides wayfinding information regarding routes, schedules, and trip planning for customers.
Produces identification cards for ADA and reduced fare-eligible passengers.
Establishes and maintains effective working relationships with coworkers, leadership, and staff across all levels of the organization.
Other duties as assigned.

To be successful in this role you will need:

High School Diploma, or GED, PLUS;
Two years of experience providing in-person customer service and performing currency transactions using computers and other related equipment and programs.
Basic computer skills including Microsoft Office. Ability to learn systems as required.
Ability to deliver exceptional customer service with a positive, empathetic and professional attitude at all times. Works with a sense of urgency and delivers expedient customer service.
Excellent oral communications skills, strong interpersonal skills, demonstrating tact and diplomacy.
Ability to deal with frustrated customers, remaining composed in tone and temperament.
Strong cash handling skills, including accurately processing transactions, maintaining balanced cash drawers, and reconciling daily sales.
Effective verbal and written communication skills to provide clear and accurate information to customers and coworkers.
Strong organizational and problem-solving skills for assisting customers with trip planning and special programs such as ADA and reduced fare eligibility.
Ability to work independently and manage time effectively while maintaining a customer-first mindset.
Proficiency in establishing and maintaining positive working relationships across all levels of the organization.
Flexibility to adapt to changing needs and perform a variety of tasks while maintaining a high standard of service.
Demonstrate reliability by consistently reporting to work on time, meeting deadlines, and maintaining dependable performance with minimal supervision.
Takes personal responsibility for the accuracy and quality of work performed, ensuring tasks are completed thoroughly and on time.
Must be able to sit for long periods of time at a desk which requires all day use of computers and other cash-handling equipment.

Physical Demands:

Employee must occasionally lift or move up to 25 pounds for movement of boxes, files or other items. May also include frequent bending, stooping, squatting, pushing and pulling. Employee is required to perform job duties in accordance with existing health and safety procedures and policies.

While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee is frequently required to walk and stand. Use of hands and arms is necessary to reach or use various tools or objects. Specific vision abilities required by this job include close vision and ability to adjust focus.

Here's what you can look forward to as a valued member of our team:

Hourly rate: $18.92
Health Insurance - We offer three medical plan options through Priority Health for you, your spouse, and/or children. A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan!
Dental Insurance - The Rapid offers two dental options through BCBSM, including orthodontic coverage.
Vision Insurance - Is offered through the VSP network.
Retirement Contribution - You are eligible to participate in a 457 Retirement Saving plan on your first day. We offer a 10% employer contribution!
Life Insurance and Short-Term Disability - life insurance and short and long-term disability insurance are provided by The Rapid.
Wellbeing and Fitness - We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!
Paid Time Off - Vacation and sick time accrues monthly.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need to request an accommodation at any point during the application/interview process

Pay: $18.92 per hour

Quick Apply

Refine Your Search

customer care specialist jobs in grand rapids, mi

Customer Experience Specialist

Customer Service Specialist

Specialist Customer Service

Customer Support Specialist

Customer Experience Associate

Customer Service Specialist

Customer Service Representative

Customer Support

Customer Experience Rep

Developmental Care Specialist (Full-Time) | Residential Behavioral Health

Customer Support & Sales Operations

Customer Experience Representative - Grand Rapids Airport

Customer Service Specialist

Administrative Assistant - Customer Support

Developmental Care Specialist (Part-Time) | Residential Behavioral Health

Customer Service Specialist

Dental Front Desk

Customer Support Specialist, Software

Customer Support Specialist - Security Operations

Customer Experience Representative

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