Top 11 Customer support coordinator Jobs in Grand Rapids, Mi

Customer Care Coordinator
Grand Bay Acquisition LLC —Grand Rapids, MI
- $21 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Service Coordinator
CTI —Wyoming, MI
- $45,000 - $55,000 a year
- Hospitality
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
7d
Customer Service Coordinator
FALK PANEL LLC —Walker, MI
- $50,000 - $60,000 a year
- Full-time
- English
- Mid-level
- Office
Quick Apply
7d
Customer Service Coordinator, Order Fulfillment
Amynta Group —Grand Rapids, MI
- Full-time
- Customer service
- Entry level
Client Services Coordinator (Grand Rapids - in office)
Stenger & Stenger PC —Grand Rapids, MI
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
Service Coordinator
Pipp Mobile Storage Systems Inc —Grand Rapids, MI
- $18 - $20 an hour
- Full-time
- Mid-level
- Microsoft Office
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Quick Apply
1d
Triage Coordinator
Optimal Care —Grand Rapids, MI
- $18 - $22 an hour
- Rotating weekends
- Background check
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Health savings account
Quick Apply
LTS Business Coordinator
TGW Systems Inc —Grand Rapids, MI
- Background check
- Writing skills
- Office
Quick Apply
10d
Credit Union Conversion Coordinator
CU*Answers —Grand Rapids, MI
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply

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CUSTOMER SERVICE/ACCOUNT COORDINATOR
Associated Graphics (AGI) —Columbus, OH
Ability to answer a high volume of calls and/or emails daily. Assist in onboarding new customers. Interpersonal and customer service skills.
Quick Apply
Account Customer Service Coordinator II
Ryder System —New Albany, OH
Participate in daily operational calls and provide updates to field operations about assigned client(s). Lead and/or participate in daily, weekly and/or monthly…
$24.60 an hour
2d

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Customer Care Coordinator

Grand Bay Acquisition LLC
Grand Rapids, MI

Quick Apply

Job Details

Full-time
$21 - $25 an hour

Benefits

Paid holidays
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Office supply management
Managing customer accounts
Office activity coordination
Account maintenance
Route optimization
Phone communication
Service scheduling
Operations coordination planning
Filing
Team scheduling
Mail distribution
Dispatching
Customer payment reminders
Task prioritization
Resource scheduling coordination
Mail management
Customer engagement
Office supply ordering
Post-sales relationship building
Mail processing
Productivity software
Closing sales leads
Customer interaction during outreach
Communication skills
Technical Proficiency
Sales follow-up
Conducting sales calls
Entry level
Client interaction via phone calls
Office record organization

Full Job Description

Join Our Award-Winning Team and Make a Difference!

Location: Grand Rapids
Job Type: Full-Time
Salary: $21 - $25 an hour

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

What You’ll Love About Working Here:

Joining an excellent team and culture - Our employees love working here!
A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
Health, Dental, and Vision Insurance – We care about your well-being!
401k with Company Match – Plan for your future while we support you.
Paid Time Off and Paid Holidays – Rest and recharge when you need it.
Life Insurance – Both Paid and Voluntary options.
Employee Assistance Program – We’re here for you, personally and professionally.

How You’ll Make an Impact:

As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.

Appointment Scheduling & Customer Care:

Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
Call customers to schedule generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.

Payment Collection & Follow-Up:

Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.

Optimizing Schedules & Administrative Support:

Optimize the daily schedule by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!
Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.

Sales Support & Lead Conversion:

Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.

Communication Excellence:

Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.

What Makes You a Great Fit:

Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
Team Player – You know how to collaborate with others while working independently to achieve your goals.
Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field

If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike, apply today and help us continue to exceed expectations!

Quick Apply

Refine Your Search

customer support coordinator jobs in grand rapids, mi

Customer Care Coordinator

Service Coordinator

Customer Service Coordinator

Customer Service Coordinator, Order Fulfillment

Client Services Coordinator (Grand Rapids - in office)

Service Coordinator

Triage Coordinator

LTS Business Coordinator

Credit Union Conversion Coordinator

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