Top 24 it tech support entry level Jobs in grand rapids, mi

IT Support Associate
RDV Corporation —Grand Rapids, MI
- Weekends as needed
- Google Workspace
- Computer literacy
- Windows
- Paid training
- Paid holidays
Continuous Threat Exposure Management (CTEM) Consultant
Deloitte —Grand Rapids, MI
- $80,400 - $148,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Helpdesk Technician - IT
UFP Technologies —Grand Rapids, MI
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion —Kentwood, MI
- $21 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
2d
Help Desk Technician
Etna Shared Services —Grand Rapids, MI
- Full-time
- Background check
- Computer science
- Clean driving record
- Disability insurance
- Health insurance
Quick Apply
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Health insurance
- Paid time off
(Help Desk) - Level 2
Verdant TCS —Ada, MI
- $55,000 a year
- 8 hour shift
- Hybrid work
- Google Workspace
- Azure
- Computer Science
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Grand Rapids, MI
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
4d
Help Desk Analyst
Skytron LLC —Grand Rapids, MI
- Full-time
- Customer service
- Writing skills
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Client Service Representative
CU*Answers —Grand Rapids, MI
- $20 an hour
- Part-time
- Research
- Office
- High school diploma or GED
Quick Apply
Installation Technician (Contract) - Grand Rapid Airport
ESP Global Services Limited —Grand Rapids, MI
- $22 - $25 an hour
- Contract
- Windows
- Microsoft Office
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Project Analyst, Oracle AMS Talent Module
Deloitte —Grand Rapids, MI
- $53,300 - $105,000 a year
- Full-time
- Oracle
- Mid-level
- Bachelor's degree
6d
Support Technician
NuWave Technology Partners LLC —Grand Rapids, MI
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Work from home
Quick Apply
In-Home Sales & Tech Support (Part Time)
Asurion —Kentwood, MI
- $23 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Service Desk Analyst
National Heritage Academies —Grand Rapids, MI
- Full-time
- Research
- Mid-level
- Office
1d
Service Desk-Engineer (Level 2)
GRIT Technologies —Grand Rapids, MI
- $55,000 - $65,000 a year
- Overtime
- Hybrid work
- Mid-level
- Windows
- 1 year
Quick Apply
Property Management Systems Support Specialist - YARDI
Monarch Investment and Management Group —Grand Rapids, MI
- $26 - $31 an hour
- Full-time
- Mid-level
- Office
- SQL
- Paid training
- Paid holidays
Quick Apply
Consultant - ASM Vulnerability Management FDE
Deloitte —Grand Rapids, MI
- $100,400 - $197,900 a year
- Full-time
- Computer Science
- Up to 50% travel
- Mid-level
8d

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IT Support Associate

RDV Corporation -
Grand Rapids, MI

Apply Now

Job Details

Benefits

Paid training
Paid holidays
Health insurance
Paid time off
401(k) matching

Qualifications

Desktop computer repair
Google Workspace
Vendor contracts
Records maintenance
Smartphone (troubleshooting support)
IT user and group management
Account maintenance
Technical documentation
Software deployment
Computer literacy
Service scheduling
Zoom
Windows
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Associate's degree in information technology
Email configuration (technical support)
Cloud service support
Video conferencing software
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Computer management
Resolving technical support tickets
Vendor relationship management
Vendor communication
Collaborative technology platforms
Mobile device management

Full Job Description

The Opportunity
The IT Support Associate is an entry-level role responsible for providing foundational technical support and assisting with IT systems, user accounts, and vendor coordination. This position focuses on building core technical and operational skills while delivering reliable, high-quality end-user support.

Working under the guidance of senior team members, the IT Support Associate follows established processes, supports day-to-day technology needs, and escalates complex issues as appropriate. Success in this role requires strong attention to detail, a customer-first mindset, and a willingness to learn and grow in both technical support and IT operations.

Our Unique Benefits
We are intentional about enriching our employment experiences through a unique blend of benefit offerings that include:

Robust health insurance options with competitive employer contributions.
401k retirement plan with a generous employer match of up to 7.5%.
Paid time off programs including vacation time, sick time, and paid holidays.
Training reimbursement programs.
Discounted memberships to MVP Sportsplex.

What You'll Do

Technical Support & System Administration

Provide basic desktop and device support for Windows and Mac systems, including setup, configuration, and troubleshooting
Assist with deployment and support of mobile devices (smartphones, tablets) and mobile device management tools
Support user account setup and maintenance (e.g., email, Microsoft 365, Google Workspace) under guidance
Assist with software installation, updates, and access requests
Provide support for videoconferencing platforms (Zoom, Teams) and basic A/V systems
Troubleshoot common issues with peripherals such as printers and scanners
Follow established troubleshooting procedures and escalate complex or unfamiliar issues
Assist with onboarding support and basic user training on technology tools
Maintain accurate documentation of support activities, systems, and processes

Customer Service & Operations

Deliver professional, responsive, and service-oriented support to users
Respond to support requests and incidents in a timely manner
Communicate clearly with users while setting appropriate expectations
Manage assigned tasks and priorities with attention to detail
Follow team processes, workflows, and service standards
Support team initiatives, projects, and operational tasks as needed
Participate in on-call or after-hours support rotation as required

Technology Account & Service Support

Assist with creating, updating, and tracking technology accounts and services
Support basic review of service plans (e.g., internet, cellular, streaming) and document findings
Help track usage, billing information, and account details
Assist in identifying issues or discrepancies and escalate to senior team members
Maintain secure handling of account credentials and documentation

Vendor Coordination Support

Assist with scheduling vendor appointments, installations, and service requests
Support communication with vendors for basic coordination tasks
Help maintain records of vendor interactions, services, and account details
Collaborate with internal stakeholders (e.g., Accounting, property staff) as directed

What You'll Bring

Associate’s degree in Information Technology, Business, or related field preferred (or equivalent training), Bachelor’s degree preferred.
0–2 years of experience in IT support, help desk, or a related role, dependent on education and training.
Experience with vendor coordination, contracts and service accounts preferred.
Technical Skills:
- Basic troubleshooting skills for Windows and Mac systems
- Familiarity with Microsoft 365, Google Workspace, and common productivity tools
- Exposure to mobile devices and basic device support
- Familiarity with videoconferencing tools and standard office technology
- Basic understanding of IT services such as internet and cellular is a plus

Strong problem-solving and organizational skills
Clear and professional communication with both technical and non-technical users
Ability to follow processes and work effectively under guidance
Strong attention to detail and commitment to accuracy
Ability to manage multiple tasks and priorities
High level of professionalism and discretion
Willingness to work flexible hours, including evenings or weekends as needed
Ability to participate in an on-call support rotation
Willingness to travel occasionally (regional or as needed)
Commitment to continuous learning and professional development
Customer-first mindset with a focus on delivering high-quality service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

it tech support entry level jobs in grand rapids, mi

IT Support Associate

Continuous Threat Exposure Management (CTEM) Consultant

Helpdesk Technician - IT

In-Home Sales & Tech Support (Full-Time)

Help Desk Technician

Help Desk Support Technician

(Help Desk) - Level 2

Geek Squad Agent (Retail Store)

Help Desk Analyst

Client Service Representative

Installation Technician (Contract) - Grand Rapid Airport

Project Analyst, Oracle AMS Talent Module

Support Technician

In-Home Sales & Tech Support (Part Time)

Service Desk Analyst

Service Desk-Engineer (Level 2)

Property Management Systems Support Specialist - YARDI

Consultant - ASM Vulnerability Management FDE

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