Top 10 Marriott Jobs in Grand Rapids, Mi

JW Marriott Front Office Supervisor
JW Marriott —Grand Rapids, MI
- $19 an hour
- Weekends as needed
- Microsoft Outlook
- Sales
- Inventory management
- Free parking
- Health insurance
Agent
Courtyard by Marriott —Grand Rapids, MI
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
Breakfast Host
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
- $15 an hour
- Part-time
- High school diploma or GED
- Entry level
- Under 1 year
- Profit sharing
- Health insurance
Quick Apply
Laundry Attendant
Courtyard by Marriott - Petoskey, Michigan —Zeeland, MI
- $18 - $20 an hour
- Weekends as needed
- Hotel
- Entry level
- Time management
Quick Apply
11d
Night Auditor
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
- $17 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Housekeeper -Part Time
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
- $16 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Profit sharing
- Health insurance
Quick Apply
Shuttle Driver / Houseperson
TownePlace Suites by Marriott —Grand Rapids, MI
- From $14 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
6d
Assistant General Manager
TownePlace Suites by Marriott —Grand Rapids, MI
- $17.00 - $18.50 an hour
- Full-time
- Basic math
- Cooking
- Mid-level
- Paid time off
- Employee discount
Quick Apply
6d
JW Marriott Pastry Cook
JW Marriott —Grand Rapids, MI
- Part-time
- ServSafe
- Hotel
- High school diploma or GED
- Free parking
9d
Courtyard Marriott Banquet Cook
Courtyard by Marriott —Grand Rapids, MI
- Part-time
- ServSafe
- Ability to walk for extended periods
- High school diploma or GED

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Breakfast Host
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
Ability to greet guests and accommodates special requests as needed. Ensures breakfast items are stocked and available to guests during breakfast hours…
$15 an hour
Quick Apply
Housekeeper -Part Time
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including but not limited to: making…
$16 an hour
Quick Apply

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Bistro Server/Breakfast Attendant part-time 5:30am
Courtyard by Marriott Dublin —Dublin, OH
As a Server, you will play a crucial role in ensuring that our guests receive top-notch service while enjoying their meals.
$14.00 - $15.50 an hour
Quick Apply
11d
Front Desk Clerk
Marriott Columbus OSU —Columbus, OH
Respond quickly to calls, lobby visitors, and team members needing assistance. Post guest charges, collect payments, and follow cash handling procedures.
Quick Apply

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marriott jobs near grand rapids, mi

JW Marriott Front Office Supervisor

JW Marriott -
Grand Rapids, MI

Apply Now

Job Details

Full-time
$19 an hour

Benefits

Free parking
Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team leadership
Managing hospitality teams
High school diploma or GED
Property management systems (PMS)
Leading team collaboration initiatives
Business operations

Full Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.

This is a full-time position, various shifts, requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The ideal candidate for this position will provide the highest level of service for all our guests, and associates. This position will oversee the front office, and valet operations during the overnight hours. The applicant must demonstrate the ability to lead a team, and produce results. They must have a teamwork attitude, strong attention to details, and be able to demonstrate the skills necessary to ensure exceptional customer service experiences in all interactions with guests and other employees.

ESSENTIAL FUNCTIONS

Supervise front desk staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards guest satisfaction. To ensure that front desk operations is working in a professional manner at all times
Perform front desk agent and at your service responsibilities
Responsible for training of new hires and aiding in their development as a front desk agent and at your service agent
Responsible for the efficiently and professionally running of the front desk, including relationships with other departments
Ensure smooth check-in and check-out of all guests, through properly handling guest accounts
Work to complete guest requests and handle guest opportunities at first contact
Completing inventory for office supplies and informing managers when ordering is needed
Stock items per Marriott requirements, ordering consistently to ensure stocked and guest ready
Understanding the Quality Assurance inspection and performing in a way that adheres to the foundation for service that is set by the audit
Lead by example: Display poise and grace toward all guests, be highly familiar and adhere to all policies, procedures, and culture standards set forth by the JW Marriott brand
Assist all associates with questions, and aid with guest opportunities when needed
During peak hours, be at the front desk to ensure efficient and smooth service is provided to all guests and lead from the lobby to set the tone and example for associates that are observing
Create a productive and positive atmosphere at the desk, promoting great attitude and a friendly, team player, work environment
Empower all associates to provide an outstanding service by using their empowerment guidelines
Be a problem seeker and work to provide a memorable experience overall for our guests
Ensure that work area is always clean, neat and organized
Plan meetings on a monthly basis and conduct them
Conduct Daily Rehearsal each and every shift by providing important information to associates while creating a positive energy to enhance their day
Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate
Bank out cashiers at the end of each shift according to the blind drop procedure.
Review room status and be aware of occupancy, arrival, departures, and rooms on maintenance
Ensure that all Marriott Reward Guests, VIP guests and repeat guests are identified; recognized, pre-blocked and special treatment is brought to the room.
Review cash status report and take appropriate action to resolve all problems
Ensure that any in-house accounts do not carry any unusual outstanding balances
Complete work or special projects as assigned and make sure to meet due dates
Conduct one on ones with associates to set goals and assist with the development of their growth
Have a full understanding of the documentation process; be able to write a documentation and issue
Write and conduct reviews for associates meeting their 90 day or annual requirements
Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel
Check with your immediate supervisor for additional information or tasks
Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments
Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
Develop knowledge about frequent guests and their special requests and needs
Be proficient in PMS, MARSHA, MICROS, Saflok, Outlook, HotSOS, and all other used programs
Be able to work according to budget; keep constant eye on staffing level and control costs as much as you can
Be knowledgeable of service standards and JW Performances; lead each day by displaying the performances and teaching others how to provide the best possible service
Be knowledgeable of Grand Rapids and offerings in the local area
Report any unusual occurrences immediately to the Rooms Division Manager
Knowledge of Marriott and AHC's Front Office Standard Operating Procedures
At all times strive to represent Marriott in the most professional, courteous manner

REQUIRED SKILLS

EXPERIENCE

Experience as leader in operations with front office focus preferred.
Full Service Marriott experience preferred.
Degree in business or hospitality management preferred.

KNOWLEDGE REQUIRED

Understand the mission, vision, and game plan of the brand and the hotel.
Extensive knowledge of hotel operations especially Front Office.
Above average understanding of Marriott hotel operations and services preferred.
Advanced guest service and interpersonal skills.
Knowledge of problem-solving tools and techniques for customer issues, as well as internal issues.
Strong communication skills including the ability to deal effectively with vastly diverse employees.
Comprehensive understanding of leadership skills and has the ability to apply them.
Ability to use standard software applications and hotel system.

EDUCATION AND EXPERIENCE

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required
Salesforce/GXP system knowledge is preferred.
Hospitality Degree from a higher education institution is preferred.
Related experience is required

PHYSICAL REQUIREMENTS

Ability to stand for 8 hours.

Compensation: $19.00/Hour

Apply Now

Refine Your Search

marriott jobs in grand rapids, mi

JW Marriott Front Office Supervisor

Agent

Breakfast Host

Laundry Attendant

Night Auditor

Housekeeper -Part Time

Shuttle Driver / Houseperson

Assistant General Manager

JW Marriott Pastry Cook

Courtyard Marriott Banquet Cook

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