Top 6 Messenger Jobs in Grand Rapids, Mi

Customer Service/Call Center Representative - Tech Hire/Field Services
Amynta Group —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Service/Call Center Representative - Adjudication
Amynta Group —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Service/Call Center Representative - Resolution
Amynta Group —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Temporary Employee Recognition & Retention Manager (5-Month Assignment)
Mary Free Bed Rehabilitation Hospital —Grand Rapids, MI
- Full-time
- Marketing
- Hospital
- Mid-level
Neodent Territory Manager - Grand Rapids/Lansing
Neodent —Grand Rapids, MI
- From $75,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Computer literacy
- Mileage reimbursement
- Health insurance

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Customer Service/Call Center Representative - Adjudication
Amynta Group —Grand Rapids, MI
Receives incoming calls from consumers to resolve claims; utilizes judgement and problem-solving skills to deliver accurate information in a timely manner;…

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Customer Service/Call Center Representative - Tech Hire/Field Services

Amynta Group -
Grand Rapids, MI

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Computer literacy
Writing skills
English
High school diploma or GED
Salesforce Cloud
Desktop applications
Sales management systems proficiency
Customer issue escalation
Typing
CRM system proficiency
Quality data entry

Full Job Description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Provides exceptional customer service to internal and/or external customers, including field technicians and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims and cases based on plan guidelines and meeting or exceeding department metrics for productivity and quality.

ESSENTIAL JOB FUNCTIONS:

Assists consumers by providing highest level of customer service; remains professional and polite at all times.

Provides primary dispatching and administrative duties related to scheduling requests for service to technicians.

Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports.

Develops strong relationships with technicians and business partners.

Applies departmental policies and procedures to resolve complex situations.

Sources and onboards new and potential technicians; provides candid feedback and coaching to technician workforce.

Acts as an account owner and business partner to technicians; identifies group opportunities; negotiates as needed.

Performs as a liaison for business-to-business accounts; provides timely responses and completes tasks within established service-level agreements; identifies potential growth opportunities; onboards new accounts.

Responds to standard questions and concerns from customers; follows-up with appropriate documentation on nature and status of claim and/or case; completes a variety of forms and documents based on guidelines, customer responses and operational procedures; informs customer of results and closes out claims/cases as appropriate.

Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or supervisors as required.

Performs other duties as assigned.

EXPERIENCE/EDUCATION QUALIFICATIONS:

1-year minimum customer service experience in a call center environment is preferred;
Office or customer service experience is preferred;
High school graduate or equivalent education is required;
Post-secondary education is preferred.

SKILL REQUIREMENTS:

Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Ability to read and interpret information;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; SalesForce; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Ability to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
Ability to operate dual screens and multitask; detail-oriented; follows instructions;
Knowledge and understanding of department metrics for productivity and quality;
Willingness to learn; flexibility to adapt to changes;
Maintain professional appearance and provide positive company image.

WORK ENVIRONMENT:

Professional office and call center environment.

PHYSICAL REQUIREMENTS:

Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****

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messenger jobs in grand rapids, mi

Customer Service/Call Center Representative - Tech Hire/Field Services

Customer Service/Call Center Representative - Adjudication

Customer Service/Call Center Representative - Resolution

Temporary Employee Recognition & Retention Manager (5-Month Assignment)

Neodent Territory Manager - Grand Rapids/Lansing

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