Top 18 Middle office operations Jobs in Grand Rapids, Mi

Customer Operations Manager
Hertz —Grand Rapids, MI
- $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Clerk - Media
Kentwood Public Schools —Kentwood, MI
- Word processing
- Computer literacy
- Writing skills
22h
Area Manager, Early Career - (2027) - Michigan
Amazon.com Services LLC - A57 —Grand Rapids, MI
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
Summer Extended Day Facilitator
Grand Rapids Public Schools —Grand Rapids, MI
- $20 - $60 an hour
- Seasonal
- 18 years or older
- Word processing
- Computer literacy
Facilities Caretaker (PT Night Shift) - Red Hawk (District Office/ECC)
Cedar Springs Public Schools —Cedar Springs, MI
- $17.22 - $20.11 an hour
- Part-time
- Public school
- Middle school
- Entry level
School Counselor
Grand Rapids Public Schools —Grand Rapids, MI
- $47,854 - $94,408 a year
- Full-time
- High school
- Mid-level
- Microsoft Office
Food Service Manager Assistant
NorthPointe Christian Schools —Grand Rapids, MI
- ServSafe
- Mid-level
- High school diploma or GED
4d
Senior Account Manager-MI
Nexeo Plastics —Grand Rapids, MI
- Up to 50% travel
- 3 years
- Travel
- Disability insurance
- Health insurance
12d
School Liaison- Division of K-12 Education Innovation and Scholar Success
Grand Valley State University —Grand Rapids, MI
- From $74,024 a year
- Full-time
- Background check
- School experience
- 5 years
- Health insurance
- Dental insurance
Associate Superintendent of Business and Finance / CFO
West Ottawa Public Schools —Holland, MI
- From $182,319 a year
- Online Application
- School experience
- CPA
- Computer literacy
6d
Commercial Lines Insurance Account Manager
Highstreet Insurance and Financial Services —Jenison, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
- Profit sharing
- Health savings account
Quick Apply
Insurance Commercial Account Manager/CSR Select Business - Jenison or Holland
Highstreet Insurance and Financial Services —Jenison, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- 1 year
- Health savings account
- Health insurance
Quick Apply
Paraprofessional Level 2 - Academic Support Center
Caledonia Community School District —Caledonia, MI
- $15.78 an hour
- Full-time
- School experience
- Computer literacy
- Writing skills
Paraprofessional Special Education Autism Spectrum Disorder
Kentwood Public Schools —Kentwood, MI
- Full-time
- Classroom
- Microsoft Excel
- Writing skills
3d
Paraprofessional - Special Education 1:1
Kentwood Public Schools —Kentwood, MI
- Full-time
- Classroom
- Microsoft Excel
- Experience working with individuals with disabilities
22h
Education Instructor - Mirrors Academic School Year
PRC - GR —Wyoming, MI
- From $18 an hour
- Part-time
- Classroom
- Clean driving record
- Microsoft Excel
Quick Apply
13d
Federal Tax Managing Director, Lead Tax Services
Crowe —Grand Rapids, MI
- $173,200 - $365,300 a year
- Full-time
- Hybrid work
- CPA
- Sales
- Research
Quick Apply
4d

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Clerk - Media
Kentwood Public Schools —Kentwood, MI
Position Purpose: Under the direct supervision of a certified staff member, to assist certified professional employees in the media center to enable students to…
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Godwin Heights Public Schools —Wyoming, MI
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Ship Clerk, CMH5
Amazon.com Services LLC —West Jefferson, OH
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Ensure trailer utilization is maximized to control…
$24 - $26 an hour
1d
Maintenance Reliability Technician (MRT) (7295)
Hikma Pharmaceuticals —Columbus, OH
Minimum of 4-years total experience in a technical field. Perform preventive, corrective, or emergency work orders and respond to service calls while the plant…
From $24 an hour
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middle office operations jobs near grand rapids, mi

Customer Operations Manager

Hertz -
Grand Rapids, MI

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Job Details

Full-time
$54,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Opportunities for advancement

Qualifications

Vendor relationship building
Customer communication
High school diploma or GED

Full Job Description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.

The salary for this position is $54,000/yr

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

#zip

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

Apply Now

Refine Your Search

middle office operations jobs in grand rapids, mi

Customer Operations Manager

Clerk - Media

Area Manager, Early Career - (2027) - Michigan

Summer Extended Day Facilitator

Facilities Caretaker (PT Night Shift) - Red Hawk (District Office/ECC)

School Counselor

Food Service Manager Assistant

Senior Account Manager-MI

School Liaison- Division of K-12 Education Innovation and Scholar Success

Associate Superintendent of Business and Finance / CFO

Commercial Lines Insurance Account Manager

Insurance Commercial Account Manager/CSR Select Business - Jenison or Holland

Paraprofessional Level 2 - Academic Support Center

Paraprofessional Special Education Autism Spectrum Disorder

Paraprofessional - Special Education 1:1

Education Instructor - Mirrors Academic School Year

Federal Tax Managing Director, Lead Tax Services

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