Top 5 Public library Jobs in Grand Rapids, Mi

Library Office Assistant II | Patron Services
City of Grand Rapids, MI —Grand Rapids, MI
- $50,274 - $63,344 a year
- Full-time
- Spanish
- Writing skills
- Mid-level
- Paid jury duty
- Paid holidays
13d
Assistant Branch Librarian (ABL) - 24hrs./wk.
Kent District Library —Wyoming, MI
- $16.80 an hour
- Part-time
- Spanish
- Word processing
- Basic math
- Paid holidays
- Dental insurance
12d
Library Circulation Operations Supervisor
City of Grand Rapids, MI —Grand Rapids, MI
- $64,300 - $82,242 a year
- Part-time
- Spanish
- Mid-level
- Analysis skills
- Paid jury duty
- Paid holidays
4d
Library Page-Part Time
City of Zeeland —Zeeland, MI
- Part-time
- Ability to lift 50 pounds
- Cleaning
- Entry level
5d
Branch Librarian - Youth & Teen Focus, 40hrs./wk.
Kent District Library —Kentwood, MI
- $24.12 an hour
- Weekends as needed
- Spanish
- 5 years
- Word processing
- Health savings account
- Paid holidays
11d

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public library jobs near grand rapids, mi

Library Office Assistant II | Patron Services

City of Grand Rapids, MI -
Grand Rapids, MI

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Job Details

Full-time
$50,274 - $63,344 a year
13 days ago

Benefits

401(a)
Paid jury duty
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Bereavement leave
Retirement plan

Qualifications

Optimizing workflow processes
Computer operation
Staff supervision
Workflow management (operations management method)
Writing skills
In-person customer service
Process improvement
Data reporting
Employee relationship building
Performance feedback (performance evaluation method)
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Professional development support
Team management
Customer engagement
Mentoring
Library circulation services
Overseeing training

Full Job Description

Nature of Work

Grand Rapids Public Library's Patron Services Department handles a broad range of tasks related to customer service and materials handling with the overall goal of helping the public access library services and materials.

The primary responsibilities for this full-time position is to assist with customer service operations, facilitate the lending and borrowing of interlibrary loans, and support the Operations Managers in managing the work of part-time staff. This position is regularly scheduled for direct public service work.

This position is regularly scheduled at the Main Library:

Monday

8:00 am - 5:00 pm

Tuesday

12:00 - 9:00 pm

Wednesday

8:00 am - 5:00 pm

Thursday

8:00 am - 5:00 pm

Friday/Saturday

9:00 am - 6:00 pm

Sunday (occasionally required between Labor Day and Memorial Day)

1:00 - 5:00 pm

Essential Duties & Responsibilities:

Customer Service & Patron Relations
Provides professional, friendly service to library patrons and coworkers in person, over the phone, and in writing in a manner that meets GRPL expectations around customer service

Staff Coordination & Training
Provides informal feedback and direction to department staff; coordinates day-to-day tasks and recurring assignments for part-time staff

Operations & Administrative Management Executes complex clerical procedures, data entry, and report generation using various software tools and electronic devices

Specialized Library Operations (Interlibrary Loan / MeLCat)
Manages interlibrary loan functions, including running daily/monthly reports, generating invoices, and processing payments

Adaptability & General Operational Support
Quickly learns and adapts to evolving digital tools, platforms, and office hardware

Minimum Training and Experience

Required:

High school diploma or a GED

Preferred: A college degree

Other Necessary Qualifications

Ability to:

Provide consistently friendly, accurate, and efficient service to GRPL patrons and staff; ability to make independent and reliable decisions related to patron experience.
Demonstrate strong de-escalation skills to effectively manage challenging patron interactions.
Communicate professionally with diverse groups both verbally and in writing.
Provide and model engaging and consistent customer service.
Select, evaluate, train, mentor, and provide feedback to staff; learn and keep up-to-date on GRPL policies, procedures, and documentation as they relate to circulation functions; communicate and train around these functions and relay accurate information as needed.
Learn and follow library policies and procedures as well as state laws governing library services, specifically those laws dealing with the confidentiality of patron records; capacity to learn and apply library procedures, principles, and methods, as well as develop an understanding of work flow analysis and systemic improvements.
Set priorities and meet deadlines; adaptability and judgment to reprioritize as needed.
Perform standardized processes; ability to follow procedures in processing forms and other communication.
Understand systems and maintain an organized and effective work process; flexibility to review and improve upon processes as they become dated or new information becomes available.
Prepare clear and concise reports.
Establish and maintain working relationships with other staff and the general public; ability to work collaboratively.
Travel efficiently between branches during a shift.
Manage emotions in the workplace and maintain professional composure and judgment.
Work with supervisor and process feedback regarding job performance.

Understanding of:

General office procedures, processes and equipment; ability to operate a variety of office equipment including computer workstations, typical electronic devices, and software.

Other Information

Please note the following:

A cover letter is required Please attach a cover letter in pdf format that describes your interest in the position, your interest in working at GRPL, and how these might tie in with personal or professional goal
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Please visit the library's jobs page for a list of other open positions at Grand Rapids Public Library.

All inquiries related to this posting should be directed to:

Grand Rapids Public Library

111 Library St NE

Grand Rapids, MI 49503

616-988-5400 | [email protected]

GRPL proudly promotes diversity and inclusion in employment, and strives to maintain a workplace culture where respect and positive recognition of differences are cultivated.

Grand Rapids Public Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, veteran status, disability, height, weight, familial status, marital status, or any other characteristic protected by applicable law. GRPL will make reasonable accommodations for employees and job applicants with disabilities.

This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, transfer, training, promotion, discipline, termination, leaves of absence, compensation, and benefits, as well as work-related events and activities.

GRPL | Full-time Employee Benefit Summary

Comprehensive health care package inclduing medical, dental, and vision
Paid time off
- Paid holidays
- Floating holidays
- Vacation
- Sick leave
- Personal time
- Bereavement leave
- Parental leave
- Jury duty leave
Retirement
- 401a Retirement Plan
- Health Care Savings Plan with defined contributions
- 457 Deferred Compensation Plan
Tuition reimbursement
Professional development and membership reimbursement
Employee Assistance Plan

Apply Now

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public library jobs in grand rapids, mi

Library Office Assistant II | Patron Services

Assistant Branch Librarian (ABL) - 24hrs./wk.

Library Circulation Operations Supervisor

Library Page-Part Time

Branch Librarian - Youth & Teen Focus, 40hrs./wk.

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