Top 4 Technical support analyst Jobs in Grand Rapids, Mi

IT Service Desk / Infrastructure Support Analyst
Stenger & Stenger PC —Grand Rapids, MI
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
6d
Help Desk Analyst
Skytron LLC —Grand Rapids, MI
- Full-time
- Customer service
- Writing skills
- Mid-level
- Profit sharing
- Paid holidays
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Integration Support Analyst
Supply Chain Solutions —Grand Rapids, MI
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
13d

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IT Service Desk / Infrastructure Support Analyst

Stenger & Stenger PC -
Grand Rapids, MI

Quick Apply

Job Details

6 days ago

Qualifications

Desktop computer repair
Endpoint Security
Cloud identity and access management (IAM)
Knowledge management
Customer communication
Computer science
Content creation for technical audiences
Microsoft Outlook
Bachelor's degree in information technology
Computer Science
Smartphone (troubleshooting support)
IT user and group management
Wireless networking
Data permissions
Ansible
Tooling
Associate's degree in computer science
Infrastructure as Code (IaC)
Enterprise software
Spreadsheets
Triage
Laptop (troubleshooting support)
Configuration management
Operating system updates
Application deployment
Information Systems
Mid-level
Printer (troubleshooting support)
Improving operational efficiency
Hyper-V

Full Job Description

IT Service Desk / Infrastructure Support Analyst

Location: Grand Rapids, MI (In-Office)

Position Summary

We are seeking an IT Service Desk / Infrastructure Support Analyst to join our internal IT team. This role serves as the primary point of contact for technical support while also contributing to the administration, automation, and continuous improvement of our IT infrastructure and internally developed business applications.

The ideal candidate enjoys solving technical problems, improving operational efficiency through automation, and working across desktop support, systems administration, networking, and application support. This position offers opportunities to expand into infrastructure engineering, cloud technologies, and Infrastructure as Code (IaC).

Responsibilities

Provide Tier 1 and Tier 2 technical support for employees through our IT Service Desk.
Troubleshoot and resolve Windows desktop, laptop, mobile device, and peripheral issues.
Support Microsoft 365 applications including Outlook, Teams, Office, and OneDrive.

Experience or depth in Excel formulas or advanced Office application technologies is a plus.
Administer user accounts, permissions, and group memberships using Active Directory and Microsoft Entra ID (Azure AD).
Provision and deploy new user workstations using standardized configuration and automation processes.
Support printers, scanners, conferencing equipment, and other office technology.
Troubleshoot wired and wireless networking issues including DNS, DHCP, VPN connectivity, switching, and network access.
Assist with server administration, system monitoring, backups, patch management, and endpoint security.
Provide first-line triage and support for internally developed software applications by gathering diagnostics, reproducing issues, documenting findings, and coordinating with software development teams.
Monitor application health and assist in identifying infrastructure or configuration issues affecting internally developed systems.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
Develop and maintain PowerShell or similar automation scripts to streamline IT operations and reduce repetitive tasks.
Assist with Infrastructure as Code (IaC) initiatives, configuration management, and deployment automation as our environment continues to evolve.
Participate in IT projects involving infrastructure upgrades, cloud services, cybersecurity, and business application deployments.
Collaborate with Infrastructure, Network, Security, and Software Development teams to improve system reliability and user experience.

Preferred Qualifications

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.
2+ years of experience supporting Windows-based enterprise environments.
Experience supporting Microsoft 365, Windows 10/11, Active Directory, and enterprise desktop environments.
Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, and network troubleshooting.
Experience supporting internally developed or line-of-business applications.
Familiarity with scripting or automation using PowerShell or similar languages.
Exposure to virtualization platforms such as VMware or Hyper-V.
Experience with endpoint management platforms such as Microsoft Intune, MECM/SCCM, or similar solutions is a plus.
Exposure to cloud platforms (Microsoft Azure or AWS) is beneficial.
Familiarity with Infrastructure as Code tools such as Terraform, Ansible, or similar technologies is a plus.
Understanding of ITIL concepts, ticketing systems, and service management best practices.

What We’re Looking For

Strong customer service mindset with excellent communication skills.
Analytical thinker with strong troubleshooting and root cause analysis abilities.
Self-motivated with a desire to continuously learn new technologies.
Ability to prioritize multiple requests in a fast-paced environment.
Comfortable working independently while collaborating effectively with technical and non-technical teams.
Passion for improving systems through automation, documentation, and process improvement.

Growth Opportunities

This role is designed for someone interested in developing beyond traditional help desk responsibilities. You’ll gain hands-on experience with systems administration, cloud technologies, Infrastructure as Code, automation, networking, cybersecurity, and enterprise application support while working alongside experienced IT professionals.

Quick Apply

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technical support analyst jobs in grand rapids, mi

IT Service Desk / Infrastructure Support Analyst

Help Desk Analyst

Integration Support Analyst

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