POSITION: Assistant Operations Manager
DEPARTMENT: Operations
REPORTS TO: Director of Operations/Operations Manager
FLSA STATUS: Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
Essential Duties and Responsibilities
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Manage all aspects of facility operations: front and back-of-house, preventive maintenance, third-party contracting, staffing, venue setup/tear-down at both Acrisure Amphitheater and Van Andel Arena.
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Hire, train and supervise full-time, part-time and temporary staff.
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Assists the Operations Manager and director in directing, supervising and scheduling all aspects of operations, including building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments.
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Coordinates the operations activities with other building departments and show-related contractors.
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Implement facility rules, regulation policies and procedures.
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Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
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Provide clear, concise, and timely communication of directives to other departments.
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Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
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Groundskeeping duties include leading or hiring outside contractors or facility full and part time staff in landscaping and debris cleanup.
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Assures facility readiness and smooth operation of events.
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Purchasing and maintaining equipment and supplies.
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Responsible for the Master MSDS log in the building.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
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Minimum of 2 years’ experience in Supervising or Managing in a similar facility
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Additional experience may be substituted for education
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Supervisory experience preferred
Skills and Abilities
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Excellent organization skills
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Ability to prioritize and to handle multiple projects simultaneously
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Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
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Ability to effectively supervise staff
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Strong customer service skills
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Professional presentation, appearance and work ethic
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Some computer skills
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Ability to work with limited supervision and as a team member
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Proven leadership and strong communication skills.
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Requires ability to work flexible hours, including day, night and overnight shifts, weekends and holidays, in addition to normal business hours.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site (60% Acrisure Amphitheater and 40% Van Andel Arena)
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Extended hours in varying conditions, extended periods of standing and physical activity.
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Working outdoors in varying weather conditions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
