Top 409 Customer success specialist Jobs in Grand Rapids Mi

Customer Support Specialist
Ludus —Ada, MI
- From $25 an hour
- Full-time
- Hybrid work
- Office
- In-person
- 2 years
- Profit sharing
- Health insurance
Quality and Regulatory Specialist
Rose Medical —Grand Rapids, MI
- $75,000 - $95,000 a year
- Full-time
- Bachelor of Science
- Adults
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
3d
Regulatory Affairs Specialist, International
Aspen Surgical —Caledonia, MI
- Full-time
- Surgery
- Mid-level
- Analysis skills
Energy Specialist - Grand Rapids, MI
Cenergistic LLC —Grand Rapids, MI
- $65,000 - $75,000 a year
- Evenings as needed
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
Call Center Specialist I
Lake Michigan Credit Union —Grand Rapids, MI
- Full-time
- In-person
- Entry level
- Paid parental leave
- Health savings account
1d
Management Specialist
Redwood Living Inc —Grand Rapids, MI
- Full-time
- Up to 50% travel
- Mid-level
- High school diploma or GED
Quick Apply
Talent Acquisition Specialist - Corporate
Gentex Corporation, Inc. —Zeeland, MI
- Email
- Hybrid work
- 5 years
- Office
- Bachelor's degree
4d
Growth Operations Specialist
Nexben Inc —Grand Rapids, MI
- $65,000 - $110,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Escrow Services Specialist I (REMOTE)
Member First Mortgage LLC —Grand Rapids, MI
- $19.61 - $24.51 an hour
- Full-time
- Hybrid work
- Ability to walk for extended periods
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Institutional Coordinator
Corewell Health —Grand Rapids, MI
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Contracts
7d
Early Intervention Specialist I (REMOTE)
Member First Mortgage LLC —Grand Rapids, MI
- $19.00 - $24.51 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Writing skills
- Research
- Disability insurance
- Paid time off
Quick Apply
Call Center Representative
All Weather Seal of West Michigan Inc —Grand Rapids, MI
- $15 - $50 an hour
- Part-time
- Computer literacy
- No experience needed
- Computer skills
- Paid training
Quick Apply
Product Specialist I
ESPEC North America Inc —Hudsonville, MI
- $56,800 - $63,750 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Asset Protection Specialist
SpartanNash —Byron Center, MI
- Full-time
- Microsoft Word
- Management
- Mid-level
Quick Apply
3d
Provider Contract Specialist Lead
Corewell Health —Grand Rapids, MI
- Full-time
- Hybrid work
- Office
- Finance
- Supervising experience
Loan Servicing Specialist
Northpointe Bank —Grand Rapids, MI
- From $25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Quick Apply
Insurance Agent Salary and Benefits!!
Kentwood Insurance Group —Kentwood, MI
- $50,000 - $100,000 a year
- Computer literacy
- Office
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
WordPress Website Support Specialist
Diocesan —Byron Center, MI
- $19.00 - $23.50 an hour
- 8 hour shift
- Hybrid work
- Bilingual
- Writing skills
- Research
- Health insurance
- Dental insurance
Quick Apply
5h
Neuroscience Sales Specialist - Mood (Grand Rapids, MI) - Johnson & Johnson Innovative Medicine
Johnson & Johnson Services, Inc. —Grand Rapids, MI
- Full-time
- Background check
- 18 years or older
- Military
Digital Content Specialist-27571
iMPact Business Group —Ada, MI
- $37 - $38 an hour
- Contract
- Computer Science
- Marketing
- Bachelor of Science
Quick Apply
2d

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customer success specialist jobs near grand rapids mi

Customer Support Specialist

Ludus -
Ada, MI

Apply Now

Job Details

Full-time
From $25 an hour

Benefits

Profit sharing
Stock options
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Live chat
Jira
Email customer support
Technical support via phone
Texting/chatbox tools
Phone communication
Slack
Managing clients in a customer support role
Help files
Zendesk
Task prioritization
Decision making
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Customer issue escalation
User guides
Customer support
Defect tracking tools
Online help documentation
Technical support via email
SaaS
2 years
Communication skills
Email support
Entry level
Ticketing system technical support

Full Job Description

We’re looking for a Customer Support Specialist with Customer Service experience supporting SaaS products to join our team. This role involves providing exceptional customer service through live chat, email and phone, helping users navigate our ticketing platform, and ensuring a smooth experience for all customers.

Full-time · Ada MI (Hybrid)

Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, retail and registration needs.

We are seeking a Software Support Specialist to join our Customer Success team at Ludus. In this role, you’ll be the first point of contact for customers, providing support via live chat, email, and phone. You will use your experience with SaaS products to help customers navigate our platform, answer questions, and resolve issues efficiently, ensuring a smooth and positive experience for all users.

If you are a proactive professional with SaaS customer support experience and a passion for delivering exceptional service, we want to hear from you.

Location: Hybrid – Ada, MI. Monday and Wednesday are required in the office. Remote work is available for applicants not located in West Michigan.

Schedule: Different shifts available based on business needs.

Saturday Rotation - every 5-6 weeks

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Things you should know before applying

At Ludus, our mission is to bring people together through shared experiences. It’s a big goal that allows for limitless expansion to make a difference in the world.

We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.

We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.

In order to grow as a company and individually, discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.

If you prefer a hand-holding environment where everything is black and white, that’s not us. If you’re a self-starter and can thrive in controlled chaos, Ludus is the place for you — it’s time to find your role ️

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What you'll be doing

Respond promptly and professionally to customer inquiries via chat, email and phone

Troubleshoot and resolve customer issues, escalating when necessary

Provide accurate, up-to-date information on products and services

Stay current on product knowledge to increase autonomy and efficiency

Actively contribute to team goals and collaborative projects

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Traits we're looking for

(In no certain order)

Strong Technology and SaaS Expertise — Proven experience supporting SaaS products via chat, email, or phone, and the ability to quickly learn Ludus’s software, including its flexibility and customization for customers.

Passion for Helping People — Ability to think creatively and guide customers to maximize their use of Ludus.

Communication Skills — Proficient in written and verbal communication with customers via chat, email, phone, as well as creating help articles, videos, and other resources.

Autonomous Decision Making — Confidence to make decisions that benefit both customers and the team.

Self-Motivation — Proactively learning to gain autonomy over the product.

Prioritization & Task Management — Efficiently managing multiple tasks, prioritizing customer support and key projects, and adapting to various roles within a small, collaborative team.

BONUS Qualifications:

2+ years of customer service experience supporting SaaS products via chat, email, or phone.

Understanding of event or box office ticketing software in performing arts industry.

Familiarity with customer service software, such as Intercom/Zendesk, and the ability to quickly learn new platforms.

Experience using Apple/Mac products, Jira and Slack

Comfortable working in a hybrid environment with 2–3 days per week in our Ada, Michigan office

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Perks

Health Insurance (Medical, Vision, Dental) — Provided by Blue Cross Blue Shields and Guardian. Ludus covers 90% of the premium of our employees and 50% of all dependents.

401(k) matching — Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%).

Profit Sharing and Stock Options — We believe in sharing our success and offer annual profit-sharing bonuses during profitable years, along with stock options that give employees a stake in our long-term growth and success.

Personal Wellness — $50 monthly reimbursement that can be used on anything personal wellness related.

Experience Credit — $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.

Flexible Vacation Time — Hourly employees start with 12 days to use for vacation or personal time off. Time is added based on tenure.

Sick Days — Ludus offers 72 hours of sick leave for hourly employees under the weather.

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Role Details

Location: Hybrid – Ada, MI. Monday and Wednesday are required in the office. Remote work is available for applicants not located in West Michigan. *Relocation assistance is available for qualified candidates.

Schedule: Different shifts available based on business needs.

Compensation: Starting at $25/hr (40 hours per week)

This position reports to: Customer Support Manager

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Apply for the job

Interested in joining our growing team? Then we'd love to hear from you!

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Apply Now

Refine Your Search

customer success specialist jobs in grand rapids mi

Customer Support Specialist

Quality and Regulatory Specialist

Regulatory Affairs Specialist, International

Energy Specialist - Grand Rapids, MI

Call Center Specialist I

Management Specialist

Talent Acquisition Specialist - Corporate

Growth Operations Specialist

Escrow Services Specialist I (REMOTE)

Institutional Coordinator

Early Intervention Specialist I (REMOTE)

Call Center Representative

Product Specialist I

Asset Protection Specialist

Provider Contract Specialist Lead

Loan Servicing Specialist

Insurance Agent Salary and Benefits!!

WordPress Website Support Specialist

Neuroscience Sales Specialist - Mood (Grand Rapids, MI) - Johnson & Johnson Innovative Medicine

Digital Content Specialist-27571

I want to receive the latest job alert for customer success specialist in grand rapids mi

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