Top 9 Customer support coordinator Jobs in Grand Rapids Mi

Customer Service Coordinator
FALK PANEL LLC —Walker, MI
- $50,000 - $60,000 a year
- Full-time
- English
- Mid-level
- Office
Quick Apply
Automotive Appointment Coordinator
Fox Subaru —Grand Rapids, MI
- $16 - $20 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- Health insurance
Quick Apply
13d
Customer Care Coordinator
Grand Bay Acquisition LLC —Grand Rapids, MI
- $21 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Service Coordinator
CTI —Wyoming, MI
- $45,000 - $55,000 a year
- Hospitality
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
LTS Business Coordinator
TGW Systems Inc —Grand Rapids, MI
- Full-time
- Background check
- Writing skills
- Office
Quick Apply
10d
Account Coordinator, Commercial Insurance
OVD Insurance —Grand Rapids, MI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
10d
Customer Service Coordinator, Order Fulfillment
Amynta Group —Grand Rapids, MI
- Full-time
- Customer service
- Entry level
Credit Union Conversion Coordinator
CU*Answers —Grand Rapids, MI
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply

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Automotive Appointment Coordinator
Fox Subaru —Grand Rapids, MI
Answer inbound calls and schedule service appointments. Make outbound customer satisfaction calls. Expect a steady pace, quick handoffs with teammates, and…
$16 - $20 an hour
Quick Apply
13d

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CUSTOMER SERVICE/ACCOUNT COORDINATOR
Associated Graphics (AGI) —Columbus, OH
Ability to answer a high volume of calls and/or emails daily. Assist in onboarding new customers. Interpersonal and customer service skills.
Quick Apply
Service Delivery Coordinator
Astute Technology Management —Columbus, OH
Respond to inbound calls, gather client information, and create new service tickets. You'll manage ticket flow, schedule service calls, and keep our team and…
$24 - $27 an hour
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Customer Service Coordinator

FALK PANEL LLC -
Walker, MI

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Qualifications

Phone communication
Construction industry experience
Commercial construction experience

Full Job Description

Customer Service Coordinator

Reports To: VP of Sales

Travel: In-Office Role

About the Position

The Customer Service Coordinator serves as the administrative hub of FALK's customer service function, directing incoming customer service calls to the right resource and managing the paperwork that keeps every request moving. This role focuses on the administrative side of customer service — call routing, documentation, and follow-up — rather than on-site technical support.

The Customer Service Coordinator prepares and organizes warranty documentation at project close-out, processes logistics claims and supporting paperwork, maintains the deficiencies spreadsheet, and searches SharePoint for documentation needed to support claims and issue resolution. Success in this role requires a confident, professional phone presence, exceptional attention to detail, and strong organizational skills.

Major Responsibilities

Call Handling & Routing

Answer incoming customer service calls and determine the appropriate destination (e.g., Technical Field Customer Service, Sales, or Operations) based on the nature of the inquiry.
Gather relevant information from customers to accurately route calls and requests.
Maintain a confident, professional phone presence representing FALK to customers, contractors, and project stakeholders.

Documentation & Records Management

Prepare, send, and organize warranty documents when a job closes out.
Maintain accurate, organized files for warranty documentation, claims, and customer correspondence.
Search SharePoint to locate supporting documentation for claims and issue resolution.
Maintain accurate records of customer interactions and follow-up actions.

Logistics Claims

Process logistics claims and compile the associated documentation.
Track claims through to resolution, coordinating with internal departments as needed.
Follow up on outstanding documentation required to support claims.

Deficiency Tracking

Maintain and update the deficiencies spreadsheet with current, accurate information.
Coordinate with internal teams to gather status updates on open deficiencies.
Ensure deficiency records are complete and properly documented.

Other

Coordinate with Technical Field Customer Service, Sales, Operations, and Quality teams to resolve customer service-related issues.
Write job-site visit reports, collecting necessary information from Technical Customer Service Coordinator.
Comply with all safety and company policies and procedures.
Perform other related duties as assigned.

Qualifications

Customer service experience in the construction or building industry required; experience with commercial building preferred.
Confident, professional phone presence with strong verbal communication skills.
Highly detail-oriented and organized, with the ability to manage multiple claims, documents, and requests simultaneously.
Proficient with Microsoft SharePoint, Excel, and other commonly used office software.
Ability to read, write, speak, and comprehend the English language fluently.
Strong follow-through, with the ability to track outstanding items to completion.
Ability to work independently while coordinating effectively across departments.

Quick Apply

Refine Your Search

customer support coordinator jobs in grand rapids mi

Customer Service Coordinator

Automotive Appointment Coordinator

Customer Care Coordinator

Service Coordinator

LTS Business Coordinator

Account Coordinator, Commercial Insurance

Customer Service Coordinator, Order Fulfillment

Credit Union Conversion Coordinator

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