Position Summary:
The Beverage Server is responsible for providing AAA 4-Diamond customer service while serving food and beverages to guests and the service team. The server is expected to exemplify the duties of a server, handle tendering transactions accurately and efficiently and consistently completing the steps of service according to department standards, all while maintaining a clean and organized workspace.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
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Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
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Follow the 7 Steps of Service as outlined by the F&B department to ensure guest satisfaction and consistently high secret-shop scores.
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Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s Unsurpassed Service Standards at all times.
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Inform the immediate supervisor of any product shortages and equipment needs.
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Must hold or obtain a TIPS alcohol training certification card. Must be able to produce TIPS certification card at any time while on shift.
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Behave in a positive, professional manner that reflects “Beyond the Best” practices.
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Practice and observe safety rules and regulations and encourage others to do so. Comply with the Board of Health Standards.
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Maintain “Beyond the Best” personal grooming and uniform standards.
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Know where the MSDS booklet is located for your area.
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Must have knowledge of casino safety procedures and emergency evacuation procedures for the guests and team members.
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Inform the manager on duty of any Team Member or guest opportunities.
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Be familiar with cocktails and prices in order to fill any request for service. Must carry receipt for every guest and offer it when collecting cash for payment.
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Complete assigned side-work and any additional task with a “Beyond the Best” manner of teamwork.
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Continuously observe and anticipate guests’ wants and needs in order to fill any and all guest opportunities.
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Maintain a minimum a 15-minute round time for the entire assigned section; this also includes a covered section where a Team Member is on break.
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Maintain a clean and well-stocked service station including but not limited to all glassware, condiments, coffee, and dry goods.
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Must retrieve glassware, including but not limited to beverage glasses, bottles, and ash trays from the Casino and other assigned areas.
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Must carry a minimum of 3 bottles of water and 3 different soda choices to better service our guests for each round, unless a full tray of ordered drinks exists.
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All other duties as assigned.
Essential Qualifications:
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Must be 18+ years of age.
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High School Diploma or GED preferred.
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One (1) year of prior experience preferred.
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Must have cash-handling experience.
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Must manage time effectively with minimum supervision.
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Ability to communicate effectively with guests, Team Members, and management in both written and verbal form.
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Ability to demonstrate sound judgment and mature decision-making.
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Adhere to all company and department policies and procedures as well as all Beyond the Best practices.
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Must be able to handle a flexible schedule.
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Must be able to follow proper transaction and settlement guidelines in accordance with company policies and procedures.
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Must maintain accurate cash handling and blind drop procedures when using a cash bank in accordance with department policies.
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Have complete knowledge of all cocktails, wines, and beers served by Gun Lake Casino Resort, as well as proper glassware, pricing, and garnishes.
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Ability to work effectively in a high-volume environment while maintaining proper portion control, safety, health, and service standards.
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Must be willing and able to participate in on-going training.
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Must be able to obtain a Health Card and Alcohol Awareness Card. Must keep all required cards on you during your shift.
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Serve alcohol responsibly in accordance with Alcohol Awareness training.
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Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Physical Requirements:
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Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
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Ability to read, write, and input data into the computer.
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Must have the manual dexterity to operate job-related equipment.
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Must have the ability to access all properties and areas.
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Ability to sit and work on a computer station for a long period of time.
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Must be able to lift up to 50 pounds, push up to 250 pounds on a push cart and enter walk-ins of between -10 to 40 degrees without assistance.
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Ability to stand for the duration of their shifts
Work Conditions:
Work is typically in an area which may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned areas. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
