Top 53 Hotel general Jobs in Grand Rapids Mi

Guest Services Representative The Gerald Grand Rapids, MI
The Gerald Hotel Grand Rapids, MI —Grand Rapids, MI
- $18 - $19 an hour
- Part-time
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
12d
Front Desk Agent
Image Hotel Management —Grand Rapids, MI
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
14d
Agent
Courtyard by Marriott —Grand Rapids, MI
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
Guest Service Manager - Hilton Garden Inn GR
Suburban Inns —Grand Rapids, MI
- $23 an hour
- 8 hour shift
- Word processing
- Computer literacy
- Basic math
- Paid parental leave
- Paid holidays
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Laundry
28TH STREET HOTEL OPERATING ENTITY LLC —Grand Rapids, MI
- Hotel
- Ability to lift 50 pounds
- Driver's License
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Guest Service Manager
Holiday Inn Grand Rapids Downtown —Grand Rapids, MI
- From $55,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Inventory management
- Free parking
- Paid jury duty
Quick Apply
9d
Public Area Attendant
28TH STREET HOTEL OPERATING ENTITY LLC —Grand Rapids, MI
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Prep Cook
Canopy by Hilton Grand Rapids Downtown —Grand Rapids, MI
- $18 - $19 an hour
- Extended hours
- Clean driving record
- ServSafe
- English
- Paid training
- Paid time off
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Guest Service Representative - Hilton Garden Inn GR
Suburban Inns —Grand Rapids, MI
- From $17 an hour
- 8 hour shift
- Word processing
- Computer literacy
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
6d
Hotel Housekeeper
CityFlatsHotel —Grand Rapids, MI
- From $16 an hour
- Part-time
- Sanitation
- Hotel
- Cleaning
Quick Apply
Breakfast Host
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
- $15 an hour
- Part-time
- High school diploma or GED
- Entry level
- Under 1 year
- Profit sharing
- Health insurance
Quick Apply
Housekeeper
28TH STREET HOTEL OPERATING ENTITY LLC —Grand Rapids, MI
- $12 - $14 an hour
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Housekeeper
Hotel Rose Rockford —Rockford, MI
- $17 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- 401(k)
- Employee discount
Quick Apply
3d
Restaurant Manager
Hotel Rose —Rockford, MI
- From $55,000 a year
- Full-time
- Bar
- Customer service
- Sanitation
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager (AGM)
Home2 Suites by Hilton Grand Rapids Northeast —Grand Rapids, MI
- $16 - $18 an hour
- Full-time
- Mid-level
- Hotel
- Team management
Quick Apply
Housekeeper -Part Time
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
- $16 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Profit sharing
- Health insurance
Quick Apply
Hotel Regional Director of Sales - Remote (USA)
Gillis Sales —Grand Rapids, MI
- $70,000 a year
- Full-time
- Remote
- Travel
- Organizational skills
- Senior level
- Profit sharing
- Paid time off
Quick Apply
2d
Hotel Housekeeper
Staybridge Suites —Grandville, MI
- $15 an hour
- Part-time
- Mid-level
- Hotel
- Cleaning
- Health insurance
- Flexible schedule
Quick Apply
Housekeeper - Hilton Garden Inn GR
Suburban Inns —Grand Rapids, MI
- $16 an hour
- 8 hour shift
- Word processing
- Basic math
- No experience needed
- Paid parental leave
- Paid holidays
Quick Apply
Hotel Housekeeper - $15/hour WoodSpring Suites Kentwood - Part Time
COP Kentwood-Grand Rapids LLC —Grand Rapids, MI
- $15 an hour
- Part-time
- Opportunities for advancement
Quick Apply
12d

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hotel general jobs near grand rapids mi

Guest Services Representative The Gerald Grand Rapids, MI

The Gerald Hotel Grand Rapids, MI -
Grand Rapids, MI

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Job Details

Part-time
$18 - $19 an hour
12 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Employee discount
Opportunities for advancement
Flexible schedule
Life insurance
Referral program

Qualifications

Computer operation
Computer literacy
Writing skills
Basic math
High school diploma or GED
Computer skills

Full Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for The Gerald in Grand Rapids, MI.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests’ names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests’ with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment

Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture
$18-$19 hourly
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program

Quick Apply

Refine Your Search

hotel general jobs in grand rapids mi

Guest Services Representative The Gerald Grand Rapids, MI

Front Desk Agent

Agent

Guest Service Manager - Hilton Garden Inn GR

Laundry

Guest Service Manager

Public Area Attendant

Prep Cook

Guest Service Representative - Hilton Garden Inn GR

Hotel Housekeeper

Breakfast Host

Housekeeper

Housekeeper

Restaurant Manager

Assistant General Manager (AGM)

Housekeeper -Part Time

Hotel Regional Director of Sales - Remote (USA)

Hotel Housekeeper

Housekeeper - Hilton Garden Inn GR

Hotel Housekeeper - $15/hour WoodSpring Suites Kentwood - Part Time

I want to receive the latest job alert for hotel general in grand rapids mi

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