Top 11 it manager Jobs in grand rapids mi

Sales Manager - Managed Services Provider (IT)
HR Collaborative —Grand Rapids, MI
- From $95,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Computer and Information Systems Managers
Sirrus Software Services —Grand Rapids, MI
- Full-time
- Travel
- Senior level
IT & Systems Specialist
Engelsma Homes —Grand Rapids, MI
- Full-time
- Office
- Continuous improvement
- Senior level
- Profit sharing
- Paid holidays
Quick Apply
IT Infrastructure Managed Services - Onshore Delivery Director
PRICE WATERHOUSE COOPERS —Grand Rapids, MI
- $155,000 - $410,000 a year
- 8 years
- Mentoring
- Contracts
- Paid holidays
- Health insurance
IT Manager
Byrne Electrical Specialists, Inc —Rockford, MI
- Azure
- 5 years
- Office
Quick Apply
Category Manager, IT Procurement
SpartanNash —Byron Center, MI
- Full-time
- 7 years
- Marketing
- Office
Quick Apply
NOC Supervisor - 3rd shift
Surf Internet —Byron Center, MI
- $80,000 - $85,000 a year
- Monday to Friday
- Mid-level
- Office
- Analysis skills
Quick Apply
13d
Now Hiring - IT Lead
Global Concepts Enterprise —Holland, MI
- 5 years
- Research
- SQL
Lead IT Systems Engineer
eResources LLC —United States
- $90,000 - $95,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply

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it manager jobs near grand rapids mi

Sales Manager - Managed Services Provider (IT)

HR Collaborative -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
From $95,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Customer retention strategy
Sales management
B2B sales
Client growth strategy
HubSpot
Associate's degree
Customer growth strategy
Account management
Technology sales
Information Technology

Full Job Description

Customer Success Manager (Player/Coach)

Our client Vista IT Group, since 1986 has grown into one of West Michigan’s largest privately held IT solutions providers. We deliver flexible managed services, infrastructure expertise, and scalable staging, integration, and logistics solutions that help organizations efficiently manage and support their technology environments.

Vista IT Group is seeking a Customer Success Manager to manage and grow client relationships while providing leadership and support to a small Inside Sales team. This hands-on “player/coach” role is ideal for an experienced MSP Account Manager looking to grow into a leadership position within a fast-growing organization.

In this role, you’ll serve as the primary point of contact for Managed Services customers, helping drive customer satisfaction, retention, renewals, and account growth while supporting team development and operational excellence.

Growth Opportunity

As Vista IT Group continues to grow, this position is expected to evolve into a dedicated Customer Success leadership role with expanded responsibility for strategy, team leadership, process improvement, and customer retention initiatives.

Key Responsibilities

Manage and grow relationships with Managed Services customers
Conduct customer meetings, QBRs, renewals, and service discussions
Identify opportunities for account growth and additional services
Support and coach Inside Sales Representatives on customer requests, renewals, and quotes
Assist with workflow coordination, customer communication, and follow-up activities
Collaborate cross-functionally with Sales, Engineering, Service Delivery, and Leadership teams
Help improve customer success processes, reporting, and operational efficiency
Serve as an escalation point to support timely issue resolution and customer satisfaction

What You’ll Need

Associate’s or bachelor’s degree in Business, Marketing, Information Technology, or a related field preferred; equivalent experience may be considered
4–6 years of experience in Account Management, Customer Success, or a similar customer-facing role within a Managed Services Provider (MSP) environment preferred
General knowledge of Enterprise IT Infrastructure and Managed Services offerings preferred
Experience supporting customer renewals, retention efforts, and account growth initiatives

What You’ll Bring

Strong customer relationship management, communication, leadership, and team collaboration skills
Highly organized with strong analytical and problem-solving abilities in a fast-paced, evolving environment
Ability to quickly learn technology solutions and effectively communicate their business value to customers
Experience with CRM systems and Microsoft Office applications
Valid driver’s license and reliable transportation for scheduled customer on-site visits

Vista IP Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Pay: From $95,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience working with managed services?
Do you have experience in technology sales or account management? If so, how many years?

Work Location: In person

Quick Apply

Refine Your Search

it manager jobs in grand rapids mi

Sales Manager - Managed Services Provider (IT)

Computer and Information Systems Managers

IT & Systems Specialist

IT Infrastructure Managed Services - Onshore Delivery Director

IT Manager

Category Manager, IT Procurement

NOC Supervisor - 3rd shift

Now Hiring - IT Lead

Lead IT Systems Engineer

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