Top 486 Patient experience manager Jobs in Grand Rapids Mi

Manager Patient Experience
Corewell Health —Grand Rapids, MI
- Full-time
- Hybrid work
- Nursing
- 3 years
- Master's degree
Manager of Patient Experience
Mary Free Bed Rehabilitation Hospital —Grand Rapids, MI
- Weekends as needed
- RN License
- Hospital
- Mid-level
- Paid holidays
- Health insurance
12d
Practice Manager - Lacks Cancer Center
Trinity Health Michigan —Grand Rapids, MI
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
5d
Branch Director, Home Health
Centerwell —Grand Rapids, MI
- $93,000 - $128,000 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Paid parental leave
- Paid holidays
Care Management Coordinator
Corewell Health —Grand Rapids, MI
- Full-time
- Hybrid work
- Acute care
- Hospital
- Mid-level
2d
Practice Leader II Wege Internal Medicine
Trinity Health Michigan —Grand Rapids, MI
- Full-time
- Internal Medicine
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
5d
Clinical Research Specialist 1
Corewell Health —Grand Rapids, MI
- Full-time
- Hospital
- Mid-level
- Bachelor's degree
4d
Office Manager - Daydreams Procedure Center
SGA Dental Partners —Grand Rapids, MI
- $70,000 - $75,000 a year
- Full-time
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
Practice Manager Medical Oncology
Corewell Health —Grand Rapids, MI
- Full-time
- Writing skills
- Mid-level
- Clinic
Manager of Clinical Program Support Full Time
Pine Rest Christian Mental Health Svc —Grand Rapids, MI
- Full-time
- Psychiatry
- Addiction Medicine
- Customer service
Quick Apply
11d
Women's Health Concierge Practice Manager
Together Women's Health, LLC —Grand Rapids, MI
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
Manager, Business Office
Southridge Behavioral Hospital —Byron Center, MI
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
6d
Value Analysis Program Specialist
Corewell Health —Grand Rapids, MI
- Full-time
- Hybrid work
- Nursing
- RN License
- Mid-level
Practice Supervisor - Clinical - Beltline Health Center *Days - 40hrs/wk.
University of Michigan Health-West —Grand Rapids, MI
- Weekends as needed
- Nursing
- RN License
- Word processing
Regional Director - Metro Detroit East
Athletico Physical Therapy —Grand Rapids, MI
- $118,000 - $150,000 a year
- Overtime
- CPR Certification
- Doctoral degree
- BLS Certification
- Paid time off
Care Manager - Behavioral Health (LMSW) CIN *Days ( M-F, 8a-5p) - 40hrs/wk
University of Michigan Health-West —Wyoming, MI
- Full-time
- Addiction Medicine
- HIPAA
- Mid-level
Patient Experience Specialist (PES)
United Aesthetics Alliance —Grand Rapids, MI
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
11d
Regional Sales Manager - West Michigan - Peripheral Vascular
Stryker —Grand Rapids, MI
- $175,000 a year
- Full-time
- 6 years
- Marketing
- Mid-level
- Health savings account
- AD&D insurance
10d
Receptionist
MediLodge of Wyoming —Wyoming, MI
- Nursing home
- Inventory management
- High school diploma or GED
- Health savings account
- Loan repayment program
Quick Apply
6d
Financial Compliance Analyst
Corewell Health —Grand Rapids, MI
- Full-time
- Hybrid work
- Nursing
- Writing skills
- Research

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Manager Patient Experience

Corewell Health -
Grand Rapids, MI

Apply Now

Job Details

Full-time

Qualifications

Bachelor's degree
Task prioritization

Full Job Description

Location Grand Rapids, Michigan, United States of America This job is associated with 3 categories

See all

Job Id R220894 Job Type Full time Day (United States of America) REGULAR Hybrid

Job Summary

Manages Corewell Health patient experience program and teams. Accountable to lead teams who interact with patients and families on best practices to promote positive patient experiences and reach system strategic and regional patient experience goals through the creation, implementation, and management of improvement projects and sustainment work, including change management. Responsible for daily operations of the team. Accountable for daily management of patient experience specialists, oversight of the Patient Family Partners Program (PFPP), department budget, and regulatory compliance. Partners closely with care delivery team leaders, other QSE leaders, and patient care departments to drive performance towards system and regional goals. Responsible for assessment, analysis, planning, implementation, and evaluation of a large number of interventions, programs and data. Additionally, provides consultation and education and works cooperatively and collaboratively with Corewell Health leaders to ensure standards and expectations are in place and to support new initiatives. Partners with other Managers across QSE to ensure collaboration and success. Role requires regular in person leadership presence in Corewell Health delivery system locations.

Essential Functions

Assists the Director, Patient Experience in the development of system, hospital, departmental, and unit specific processes and procedures. Responsible for providing oversight to the Patient Family Partners Program at Corewell Health. Serves as a conduit between the leadership team and the community to improve patient experience outcomes. Assists in development and implementation of unified strategies to improve patient outcomes and patient experience metrics across the care delivery system.
Oversees the activities and responsibilities of Patient Experience team members. Accountable for driving patient experience scores and metrics, developing improvement plans when needed. Acts as a liaison between hospital departments and partners with clinical staff. Ensures the Patient Experience department’s adherence to standards, policies, rules and regulations. Mentors, coaches and develops team members while being a role model resource for them.
Responsible for interviewing, hiring, retaining employees and members of the team, monitoring performance. Develops team members, builds teams, and identifies and leverages talent across regions to foster high performing teams. Initiating when appropriate, and following through with disciplinary action and termination in consultation with Human Resources for service. Develops a team culture that encourages staff to speak up when they have concerns.
Works with Director, Patient Experience and financial analyst to maintain department budget at appropriate level. Ensures team compliance with internal policies related to budget/expense.
Manages the work priorities of the department to ensure organization and department targets are achieved. Delegates the general work assignment areas for all employees and assigns special projects individually. Mentors, coaches and develops employees while being a role model and resource to them. Makes data-informed decisions.
Partners with Director, Patient Experience to implement strategies and tactics aligned with organization and department priorities. Takes action, monitors performance and provides regular reports on effectiveness to leadership.
Creates and presents reports to or for the Director, Patient Experience and to or for other regional/system leadership teams upon request.
Role requires frequent on-site physical presence in and regular travel to multiple locations across the assigned Corewell Health care delivery service area.

Qualifications

Required

Bachelor's Degree Nursing, Social Work, or healthcare related field
5 years of relevant skills, knowledge, abilities typically gained through role(s) in health care, business, or quality improvement
3 years of relevant experience Leading Others (supervisory experience)

Preferred

Master's Degree
3 years of relevant experience in management role/duties such as people, financial, quality, and/or safety
CRT-At least one Certification from preferred list - IHI Open School Basic Certification

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Quality Management CHW - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

8 a.m. - 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Apply Now

Refine Your Search

patient experience manager jobs in grand rapids mi

Manager Patient Experience

Manager of Patient Experience

Practice Manager - Lacks Cancer Center

Branch Director, Home Health

Care Management Coordinator

Practice Leader II Wege Internal Medicine

Clinical Research Specialist 1

Office Manager - Daydreams Procedure Center

Practice Manager Medical Oncology

Manager of Clinical Program Support Full Time

Women's Health Concierge Practice Manager

Manager, Business Office

Value Analysis Program Specialist

Practice Supervisor - Clinical - Beltline Health Center *Days - 40hrs/wk.

Regional Director - Metro Detroit East

Care Manager - Behavioral Health (LMSW) CIN *Days ( M-F, 8a-5p) - 40hrs/wk

Patient Experience Specialist (PES)

Regional Sales Manager - West Michigan - Peripheral Vascular

Receptionist

Financial Compliance Analyst

I want to receive the latest job alert for patient experience manager in grand rapids mi

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