Top 13 salesforce developer Jobs in grand rapids mi

Amazon Connect Consultant, Technical Transformation
Deloitte —Grand Rapids, MI
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- Computer science
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salesforce developer jobs near grand rapids mi

Amazon Connect Consultant, Technical Transformation

Deloitte -
Grand Rapids, MI

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Job Details

Full-time
$82,600 - $162,800 a year
5 days ago

Qualifications

Systems integration
Engineering development testing
Software implementation
Employee relationship building
Enterprise solutions implementation
Enterprise software systems development
IVR
Enterprise Integration
Cloud integration projects
Implementing IT solutions

Full Job Description

Amazon Connect Consultant, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an Amazon Connect technical Consultant, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:

Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
Support sprint execution by managing dependencies and unblocking development across teams
Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
Troubleshoot production issues and support release cutovers and post-go-live stabilization
Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationship
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

3+ years of overall experience in IT/software delivery, including delivering enterprise contact center or cloud solutions end-to-end
1+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
Bachelor's degree in Computer Science, Engineering, or equivalent work experience
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available

Preferred

Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
Telephony/SIP and contact center migration experience
AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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salesforce developer jobs in grand rapids mi

Amazon Connect Consultant, Technical Transformation

Senior Manager, Salesforce Delivery

Lead SPM / PPM Technical Consultant - Remote working USA or Canada

ServiceNow S2P (Source to Pay) Technical Consultant / Architect - Remote working USA or Canada

Salesforce B2B Commerce Cloud Technical Lead / Architect - Remote working USA

ServiceNow ITSM Technical Consultant / Architect - ITSM, Event Management - Remote USA / Canada

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