Top 16 Service desk engineer Jobs in Grand Rapids Mi

Information Technology Specialist
City of Wyoming —Wyoming, MI
- $29.37 - $39.16 an hour
- On call
- Computer literacy
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
10d
Controls Engineer
Actalent —Rockford, MI
- $40 - $50 an hour
- Temporary
- Up to 50% travel
- Customer service
- 5 years
- Commuter assistance
- Health savings account
Quick Apply
4h
Junior AI Engineer - Onsite
K Group Companies —Grand Rapids, MI
- Full-time
- Office
- JavaScript
- US work authorization
Quick Apply
9d
Support Desk Engineer
VISTA IT GROUP LLC —Grand Rapids, MI
- $45,000 - $65,000 a year
- On call
- Azure
- Mid-level
- Windows
Quick Apply
Sales Support Representative
MCPC —Grand Rapids, MI
- Writing skills
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Professional Services Engineer
Quantum Leap —Grand Rapids, MI
- Azure
- Windows
- AWS
Sr. Cloud Engineer - Azure
KION Group AG —Grand Rapids, MI
- $100,500 - $147,400 a year
- Computer Science
- DevOps
- Windows
Installation Project Coordinator
Weiss Technik North America, Inc. —Grand Rapids, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Senior Software Engineer, Core Experiences - Grand Rapids, MI, USA
Speechify —Grand Rapids, MI
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
12d
Field Service Engineer
Weiss Technik North America, Inc. —Grand Rapids, MI
- Full-time
- Clean driving record
- Microsoft Excel
- Computer literacy
- Travel reimbursement
Quick Apply
13d
Design Engineer
WASEYABEK DEVELOPMENT COMPANY LLC —Nunica, MI
- Full-time
- Microsoft Excel
- Mid-level
- Office
Quick Apply

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Information Technology Specialist

City of Wyoming -
Wyoming, MI

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Job Details

$29.37 - $39.16 an hour
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer follow-ups
Computer operation
Mobile device support
Phone communication
Technical documentation
Computer literacy
Laptop (troubleshooting support)
IT service management
Mid-level
Software installation
Computer hardware
Desktop (troubleshooting support)
CompTIA Network+
Customer support ticket management
Desktop administration
Standard operating procedures (SOPs)
Communication skills
CompTIA Project+
CompTIA A+
Ticketing system technical support
Mobile devices

Full Job Description

Department: Information Technology
Department Head: Paul Gerndt, Director of Information Technology
Date Posted: 08/13/2026
Date Closing: 08/28/2026
Wage: $29.37-$36.25 per hour
An Equal Opportunity Employer

The City of Wyoming is seeking a motivated Information Technology Specialist to join the IT Department, with a primary focus on supporting our Public Safety operations. In this role you will have the opportunity to make a real impact by strengthening our Service Desk capabilities, solving problems, and ensuring Police, Fire, and other Public Safety staff have the tools and systems they need to protect and serve our community.

Our IT Department supports the full range of municipal services—from Public Safety and Public Works to Parks & Recreation, Finance, and Community & Economic Development and more. When technology runs smoothly, our community benefits from our work!

About the Role
As an Information Technology Specialist, you will support city systems, assist staff with hardware and software needs, and ensure a seamless end-user experience, with an emphasis on the departments and systems that keep our community safe. Over time, you will build an in-depth understanding of the technology used by our Police, Fire, and Court departments. You will be the key point of contact for troubleshooting, resolving technical issues, and coordinating with IT staff and vendors to provide effective solutions. You will also help these departments adopt new technology and work more efficiently.

Responsibilities include:

Delivering in-person, over-the-phone, and remote technical support
Managing help desk tickets, diagnosing and resolving hardware and software issues
Installing, upgrading, and configuring hardware and software on desktops, laptops, mobile devices, and in-vehicle technology
Maintaining documentation and standard operating procedures
Participating in an after-hours on-call rotation
Following up with users to ensure satisfaction
Other duties and/or projects assigned

Preferred Skills & Experience
We welcome candidates with a range of skills and backgrounds. The following are especially valued:

Strong computer literacy and troubleshooting ability
Experience with application installation and support
Analytical and problem-solving skills
Knowledge of ITIL/ITSM frameworks
Excellent communication and interpersonal skills
Experience supporting Public Safety technologies, such as in-vehicle/mobile systems is a plus

Preferred Certifications

Candidates holding one or more certifications are preferred, such as:
CompTIA ITF+, A+, Network+, Project+
Microsoft 365 Modern Desktop Administrator
Microsoft 365 Teams Support Engineer
Microsoft 365 Fundamentals
Microsoft Teams Administrator Associate

What We Offer

In addition to exciting, meaningful work in public service, we provide a comprehensive benefits package, including:

Four-day workweek (Monday-Thursday), 38 hours per week (full-time)
Employer commitment to education, training, and development
Paid leave time, including holidays, sick, vacation, and personal days.
12% employer-paid retirement package which includes a defined contribution and post-employment health plan.
Comprehensive health insurance with no deductible
Employer paid dental, vision, and life insurance
Free access to an employee assistance program

Join Us!

We’d love to hear from you if you are passionate about technology and helping others, consider joining us! Apply your skills in a dynamic, supportive, and community-focused environment!

The Information Technology Specialist I wage range is $29.37 - $36.25 per hour. The Information Technology Specialist II wage range is $31.96 – $39.16 per hour. Placement into the I or II level and associated wages are dependent on qualifications and experience. Employees are eligible for a pay increase following the end of the probationary period.

Job Descriptions

Information Technology Specialist I

Information Technology Specialist II

For accommodations during the application process, please contact Human Resources at [email protected].

Apply Now

Refine Your Search

service desk engineer jobs in grand rapids mi

Information Technology Specialist

Controls Engineer

Junior AI Engineer - Onsite

Support Desk Engineer

Sales Support Representative

Professional Services Engineer

Sr. Cloud Engineer - Azure

Installation Project Coordinator

Senior Software Engineer, Core Experiences - Grand Rapids, MI, USA

Field Service Engineer

Design Engineer

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