Top 334 Service dispatcher Jobs in Grand Rapids Mi

Service Manager
Royal Truck & Utility Trailer —Grand Rapids, MI
- From $100,000 a year
- Full-time
- 5 years
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Automotive Service Manager
Michigan Automotive Dealership —Grand Rapids, MI
- $120,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Health savings account
- Health insurance
Quick Apply
Truck Dispatcher - Nights
Schaendorf Custom Farming —Grand Rapids, MI
- Full-time
- Background check
- Microsoft Excel
- Management
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Representative
Rapid Radios —Grand Rapids, MI
- From $20 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Self-Storage Customer Service Representative
National Storage —Comstock Park, MI
- From $15 an hour
- Part-time
- Background check
- Driver's License
- Warehouse
- Paid holidays
- Health insurance
Quick Apply
Title Order Entry Customer Service Representative
Best Homes Title Agency —Grand Rapids, MI
- Overtime
- No experience needed
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Blood Collection Staff – Customer Service
American Red Cross —Grand Rapids, MI
- From $20.23 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
5d
Customer Service/Call Center Representative - Adjudication
Amynta Group —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Service Representative - State Farm Agent Team Member
Kelly Anderson - State Farm Agent —Wyoming, MI
- $18 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Dispatcher
RB Global —Grand Rapids, MI
- $21.00 - $23.62 an hour
- Full-time
- Customer service
- Mid-level
- Team management
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
GLT Packaging Corporation —Grand Rapids, MI
- Entry level
Customer Service Representative - State Farm Agent Team Member
Kevin Curtis - State Farm Agent —Grand Rapids, MI
- $50,000 - $70,000 a year
- Full-time
- Office
- Children
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
9d
Dispatcher
Alta Equipment Group —Kentwood, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
AVFLIGHT CORPORATION —Grand Rapids, MI
- Weekends as needed
- Background check
- 18 years or older
- Computer literacy
Quick Apply
12d
Customer Service Manager (Office Coffee Services) Grand Rapids, MI
Canteen —Grand Rapids, MI
- $65,000 - $75,000 a year
- Full-time
- Background check
- Public speaking
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
12d
Customer Service Coordinator, Order Fulfillment
Amynta Group —Grand Rapids, MI
- Full-time
- Customer service
- Entry level
Customer Service Assistant
ALTL Inc —Hudsonville, MI
- $20 - $23 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
11d
911 Dispatcher (Emergency Communications Operator I)
County of Kent —Grand Rapids, MI
- $22.78 an hour
- Nights as needed
- Bilingual
- High school diploma or GED
- Typing
- On-the-job training
- Referral program
4d
Customer Service Specialist
Community Automotive Repair —Grand Rapids, MI
- $18.86 - $26.48 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Typing
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative II
Motion Industries (MOT) —Grand Rapids, MI
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Service Manager

Royal Truck & Utility Trailer -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
From $100,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Vendor relationship building
Computer operation
Preventive maintenance
Team leadership
Auto service management
Administrative experience
Computer skills
Maintenance management
General management

Full Job Description

Location

Grand Rapids, MI

Reports To

General Manager

Company Overview

Royal Truck & Utility Trailer has proudly served the Midwest since 1970. As a third-generation, family-owned business, Royal is one of the region’s leading suppliers of new and pre-owned trailers, heavy-duty truck and trailer parts, and repair services.

Royal’s Grand Rapids facility primarily focuses on Truck upfitting; installing a wide range of truck equipment such as Van & Reefer bodies, dump bodies, service cranes, tool boxes, custom lighting, shelving, liftgates, etc.

We take pride in our employee-first culture, offering a supportive environment that values growth, collaboration, and accountability. Through structured development programs, on-the-job training, and mentorship, Royal helps employees grow professionally while maintaining work-life balance and a strong sense of community.

Position Summary

The Service Manager is responsible for overseeing all service department operations at the Grand Rapids location, including customer service, technician supervision, workflow management, safety compliance, and financial performance. This role ensures high-quality repair and maintenance services for trailers and related equipment while meeting company standards, safety requirements, and profitability goals.

Key Responsibilities

Service Operations & Leadership

· Manage daily operations of the service department, including scheduling, work orders, and job prioritization

· Supervise, coach, and evaluate service technicians and service advisors

· Ensure timely and accurate completion of repairs, inspections, and invoicing

· Resolve customer concerns professionally and escalate issues as needed

Customer Service

· Serve as the primary escalation point for service-related customer issues

· Maintain strong relationships with fleet customers, vendors, and internal teams

· Ensure estimates, approvals, and invoices are accurate and communicated clearly

Safety & Compliance

· Enforce company safety policies, OSHA requirements, and shop safety standards

· Ensure technicians are properly trained, certified, and compliant with DOT and company procedures

· Participate in safety meetings, audits, and corrective action processes

Financial & Performance Management

· Monitor service department KPIs including labor efficiency, productivity, comeback rates, and profitability

· Control labor costs, parts usage, and overtime within budget expectations

· Assist with forecasting, staffing needs, and performance improvement initiatives

Administrative & Coordination

· Ensure accurate documentation of work orders, inspections, and service records

· Coordinate with Parts, Sales, and Operations teams to support overall branch performance

· Support HR processes such as onboarding, training, performance management, and disciplinary actions in coordination with HR

Qualifications

Required

· 5+ years of experience in service management or lead technician role, preferably in trucks, heavy equipment, trailers, or fleet service

· Strong leadership and people-management skills

· Working knowledge of shop operations, labor management, and safety practices

· Ability to handle customer issues professionally and decisively

· Proficiency with service management systems and basic computer applications

Preferred

· Prior supervisory or management experience in a multi-technician environment

· Familiarity with OSHA, DOT, and workplace safety requirements

Physical & Work Requirements

· Ability to work in a shop environment with exposure to noise, equipment, and shop conditions

· Occasional physical activity such as walking the shop floor or inspecting equipment

· May occasionally move trailers or equipment on company property only (CDL not required unless otherwise specified)

Benefits

Competitive salary based on experience
Comprehensive medical, dental, and vision insurance
401(k) plan with company match
Paid time off and company holidays

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service dispatcher jobs in grand rapids mi

Service Manager

Automotive Service Manager

Truck Dispatcher - Nights

Customer Service Representative

Self-Storage Customer Service Representative

Title Order Entry Customer Service Representative

Blood Collection Staff – Customer Service

Customer Service/Call Center Representative - Adjudication

Customer Service Representative - State Farm Agent Team Member

Dispatcher

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Dispatcher

Customer Service Representative

Customer Service Manager (Office Coffee Services) Grand Rapids, MI

Customer Service Coordinator, Order Fulfillment

Customer Service Assistant

911 Dispatcher (Emergency Communications Operator I)

Customer Service Specialist

Customer Service Representative II

I want to receive the latest job alert for service dispatcher in grand rapids mi

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