As a Private Banker, you will be responsible for providing a world class member service experience to our high-net-worth members while overseeing their financial activities. Monitor an existing deposit portfolio greater than $25M with a minimum of 50 households as well as build own portfolio by developing relationships with new members. Grow the average preferred service client products per household and new deposits. Develop relationships with members, offer knowledgeable financial and banking advice, provide banking services such as personal cash management, secured and unsecured credit, investment management and interest services. Collaborate with various internal departments to on the members behalf. Accountable for staying well informed of market conditions, wealth planning concepts, banking concepts, real estate and business opportunities for clients. conduct research to determine good opportunities to meet private banking revenue goals. Keep current with market updates, daily financial news, and maintain knowledge and understanding of appropriate legislation and regulations affecting banking and member interaction to ensure that all transactions are legal.
Direct Reports: None
HOW YOU WILL MAKE AN IMPACT
40% Identify prospects to invite into the Preferred Services Program and manage the selected members' credit union accounts. Build relationships with external and internal members to ensure their full satisfaction. Accountable for obtaining a high-level and in-depth understanding of the Credit Union, the Preferred Services Program, Interra Vision, the Credit Union's products and services, as well as the Credit Union systems to include, but not limited to, CORE, CRM, digital services, and small business lending systems. Maintains integrity of program by targeting only qualified prospects and referring unqualified clients to the appropriate branch.
15% Provide an exceptional level of urgency to client needs. This would mean being an extraordinary problem solver to guarantee whatever the member need or pain point is, is resolved if possible. Provide oversight that banking items are being complete by Interra team members, as well as proper follow up.
15% Schedule bi-annual meetings with members to advise and consult with the members to assist with meeting their financial needs and goals, explaining the types of financial services available, educating them about investment options and potential risks and recommending investments.
10% Closely monitor the performance of member accounts, to ensure that the accounts are behaving positively and meeting member needs. They need to be aware of both the clients’ goals, income and spending to manage the portfolio.
10% Responsible for providing day to day training and support to other team members: may include providing guidance on deposit related issues, specific member issues and queries. Breaks down strategic problems, and analyses data and information to provide insights and recommendations from issues that have been occurring with preferred service members.
5% Coordinates entire credit approval process for select members. Work directly with treasury services, commercial and wealth management to ensure clients have a full relationship experience with banking.
5% Completes all required credit union courses as needed to satisfy training requirements.
- Requires a high level of community involvement which could include Chamber Events, Non-Profit Events, and other opportunities to promote the preferred services program within the local community.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.
WHAT YOU WILL NEED TO SUCCEED
Experience
8+ years customer service experience within the financial service industry. Specific experience should include the working knowledge of investments (IRA's, IMA's, Annuities, Etc.) Knowledge of Real Estate and Sales Force.
Education / Certifications / Licenses
This level of knowledge is acquired through completion of a required Bachelor's degree in Finance, Business Management, Business Administration or related field (Will consider additional years of experience in lieu of education requirement). FINRA Series 6, 63 registrations, and IAR (65/66 or appropriate designation) are preferred. State Life, Health, disability & Variable Licenses preferred. Must have and maintain a valid driver's license.
PREFERRED SKILLS
- Specific experience should include the working knowledge of investments (IRA's, IMA's, Annuities, Etc.).
- Strong analytical and decision-making skills.
- Strong understanding of banking and lending products.
- Experience in understanding the financial needs of all types of clients.
- Sound knowledge of local market.
- Ability to meet deadlines and manage expectations.
- Demonstrated strong Community Presence.
- Professional level of verbal and written communication skills are essential to the position.
- Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.
- Ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.
- Obtaining cooperation and agreement on important outcomes via frequently complex and senior level dialogues.
- Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.
INTERPERSONAL SKILLS
- A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
- Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
- Typically includes subject matter experts as well as first level to middle managers.
COMPETENCIES
- Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results.
- Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
- Integrity & Trust - Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; doesn’t misrepresent themselves for personal gain.
- Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.
- Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.
- Networking - Builds and maintains a variety of formal and informal business relationships. Draws upon multiple relationships to exchange ideas, resources, and best practices.
ADA REQUIREMENTS
Physical Requirements
- Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
- Must be capable of climbing / descending stairs in emergency situation.
- Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
- Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
- Must be able to work extended hours whenever required or requested by management.
- Must be capable of regular, reliable, and timely attendance.
Working Conditions
- Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional Requirements
- Must be able to perform job functions independently and work effectively either on own or as part of a team.
- Must be able to plan and direct the work activities of self and others.
- Must be able to read and carry out various written instructions and follow oral instructions.
- Must be able to speak clearly and deliver information in a logical and understandable sequence.
- Must be able to perform basic financial calculations with extreme accuracy.
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
- Must be able to effectively handle multiple, simultaneous, and changing priorities.
- Must be capable of exercising highest level of discretion on both internal and external confidential matters.
ACKNOWLEDGEMENT
Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against team members or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
