Practice Operations Specialist at AllCare Health with the Provider Services Department in Grants Pass, Oregon
We Are Seeking Qualified Candidates to Join Our Team!
AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.
Summary of the Position
The Practice Operations Specialist supports eHealth, provider training, value-based care, and credentialing activities within Practice Operations. This hands-on, detail-oriented role serves as a key resource for Veradigm-supported practices by providing EHR training, workflow optimization support, troubleshooting assistance, and user guidance to providers and staff.
The specialist also supports MSO Value-Based Care programs through chart review and charge scrubbing activities to promote quality measure performance and gap closure. In addition, this role assists with provider enrollment and credentialing activities and collaborates with Revenue Cycle Management, eHealth, and other internal departments to support provider and practice success.
Essential Duties
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Adheres to all federal, state, and local healthcare regulations, including HIPAA, CMS, and organizational policies, by following established procedures, maintaining accurate documentation, and protecting patient confidentiality.
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Provides eHealth support through Veradigm EHR training, workflow optimization, user support, troubleshooting assistance, and development of training resources for providers and staff.
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Supports MSO Value-Based Care and provider enrollment activities through chart review, charge scrubbing, quality measure monitoring, gap closure support, credentialing assistance, and collaboration with internal departments.
Job Duties
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Coordinates and delivers Veradigm EHR and Practice Management training for providers and staff, including onboarding, refresher training, workflow optimization, and new feature implementation.
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Provides user support for Veradigm systems by assisting with workflow questions, navigation, troubleshooting, and escalation of technical issues when appropriate.
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Assists providers and staff with EHR workflow optimization to improve efficiency, documentation quality, and user satisfaction.
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Assists with development, updates, and maintains training materials, user guides, workflows, and standard operating procedures related to Veradigm systems and eHealth services.
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Performs MSO Value-Based Care chart reviews and charge scrubbing activities to support quality measure capture, coding accuracy, reimbursement opportunities, and gap closure initiatives.
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Reviews documentation and charges to identify opportunities for improved quality reporting and value-based care performance.
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Collaborates with providers, clinic staff, Revenue Cycle Management, and eHealth teams to support quality and value-based care initiatives.
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Assists Revenue Cycle Management staff with workflow support and issue resolution related to provider documentation, workflows, and EHR processes.
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Assists with provider enrollment, credentialing, recredentialing, and revalidation activities with commercial, Medicare, Medicaid, and other payer organizations.
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Maintains accurate provider records and documentation within credentialing, enrollment, and regulatory systems.
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Supports implementation of EHR enhancements, workflow improvements, and operational initiatives related to provider and staff use of technology.
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Maintains compliance with HIPAA, CMS, payer, and organizational requirements.
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Travels periodically to provider offices to provide onsite training, workflow support, and implementation assistance.
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Drafts reports, training documentation, communications, and educational materials as needed.
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Maintains organized and secure electronic and physical records in accordance with organizational policies.
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Maintains punctual, regular and predictable attendance.
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Works collaboratively in a team environment with a spirit of cooperation.
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Respectfully takes direction from leadership.
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Meets all required training including those listed in Relias Learning Module System (LMS).
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Performs other duties as assigned.
On Call Responsibilities
This position does not have any on call responsibilities.
Supervisory Responsibilities
position does not have any supervisory responsibilities.
Job Requirements
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May require the use of personal vehicle for local travel (subject to mileage reimbursement).
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May require the use of a personal cell phone (cell phone stipend applicable).
Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education
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Associate degree in Healthcare Administration, Health Information Management, Business Administration, Medical Office Administration, Healthcare Technology, or a related field.
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Equivalent combination of education and relevant healthcare operations experience may be considered
Experience
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One (1) year of experience working in a healthcare, medical office, provider services, healthcare technology, credentialing, revenue cycle, or related environment required.
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Two (2) or more years of experience in one or more of the following preferred:
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Electronic Health Record (EHR) systems support, training, or implementation.
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Medical practice operations.
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Provider enrollment and credentialing.
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Revenue Cycle Management (RCM).
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Value-Based Care (VBC), quality reporting, chart review, or charge scrubbing.
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Customer service or technical support in a healthcare setting.
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Experience with Veradigm EHR/Practice Management systems preferred.
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Experience training adult learners and developing training materials preferred.
Certificates, Licenses, and/or Registrations
Valid Oregon Driver’s License and vehicle insurance.
Technical Skills
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Working knowledge of healthcare operations and medical office workflows.
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Knowledge of HIPAA, patient confidentiality requirements, and healthcare compliance standards.
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Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
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Strong written and verbal communication skills, including technical documentation and training material development.
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Ability to learn and support Electronic Health Record (EHR) and Practice Management systems.
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Strong analytical, organizational, problem-solving, and time-management skills.
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Ability to maintain accurate records and documentation while managing multiple priorities.
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Customer service and service recovery skills with the ability to resolve issues professionally.
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Experience with:
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Veradigm EHR and Practice Management systems.
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Modio credentialing software.
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PECOS.
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NPI Registry.
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Availity.
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Medicare, Medicaid, and commercial payer enrollment portals.
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Knowledge of:
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Provider enrollment and credentialing processes.
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Revenue Cycle Management workflows.
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Medical terminology, coding, and documentation standards.
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Value-Based Care programs, quality measures, and gap closure initiatives.
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Workflow analysis and process improvement methodologies.
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Basic understanding of computer systems, software applications, networking concepts, and troubleshooting techniques.
Interpersonal Skills
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Demonstrate accountability, inspiring trust and confidence from others.
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Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
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Work with high initiative, energy and effectiveness in a fast-paced environment.
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Effectively and professionally communicate with team members and customers.
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Collaborate within a multidisciplinary, diverse team to provide professional service.
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Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
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Prioritize and organize work according to competing timelines.
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Allocate your time so that you can complete tasks within established deadlines.
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Adapt to change, learn quickly, and work with ambiguity.
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Use creativity and resourcefulness to solve new problems.
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Cope and self-manage during stressful situations.
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Maintain an attentive and empathetic demeanor.
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Maintain a high degree of professionalism and confidentiality.
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Provide respectful and understanding service to customers within a multicultural environment.
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Create a pleasant experience for all customers, such as being personable and attentive.
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Meet timelines for goals safely and with a high level of quality.
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Make decisions independently in accordance with established policies and procedures.
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Take initiative and apply sound judgment in completing tasks and responsibilities.
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Commit to being culturally aware.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Computer Skills
Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work with problems involving several concrete variables in standardized situations.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.
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The employee must be able to work onsite, as needed.
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The employee may be able to work from a home office occasionally, as needed.
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The employee must be able to travel locally, as needed.
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Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.
Company Overview
AllCare Health Website: https://www.allcarehealth.com.
AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at https://bcorporation.net/about-b-corps)
AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.
The AllCare Health family of businesses is guided by our corporate principles:
Purpose | Working together with our communities to improve the health and well-being of everyone.
Values | Trust, Innovation, Relationships, and Voice.
Vision | Thriving, Inclusive, and Equitable communities.
Brand Promise | Changing Healthcare to Work for You.
AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others.
If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call 541-471-4106 and ask for Human Resources.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
