Top 8 Technical support specialist Jobs in Grants Pass, Or

Technical Support Specialist (B2B Software, Experienced)
Vesigo Studios —Medford, OR
- $20 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
13d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Cave Junction, OR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Technical Support Specialist (B2B Software, Experienced)

Vesigo Studios -
Medford, OR

Quick Apply

Job Details

Full-time
$20 - $25 an hour
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Teamwork
Content creation for technical audiences
Technical support via phone
Phone communication
Technical documentation
Windows
Technical support
Managing clients in a customer support role
IT infrastructure
Analysis skills
Bachelor's degree
Problem-solving
Technical writing
Customer support
Phone etiquette
Technical writing experience within technology
Mobile devices
Client interaction via phone calls

Full Job Description

Vesigo Studios is seeking a Technical Support Representative with a focus on B2B support. Candidates must quickly learn and master our company's software to proficiently answer queries and troubleshoot. Strong Windows and Mobile OS knowledge is essential, with a focus on exceptional customer service. Experience in the transportation industry is a plus, but the priority is on software mastery and expert client support.

This role involves providing technical assistance to our business clients, helping resolve issues related to our software products, and guiding them in optimizing our software for their daily operations. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a dedication to providing top-tier customer service in a B2B context.

Key Responsibilities:

B2B Customer Support: Deliver prompt and effective technical support to business clients via phone and email. Address technical issues related to software installation, operation, and performance in a B2B environment.
Technical Problem Solving: Diagnose and resolve technical issues, offering clear guidance and ensuring solutions are effectively implemented.
Software Operational Optimization: Actively guide business clients in optimizing the use of our software for their daily operations, enhancing efficiency and productivity.
Software Knowledge: Maintain a thorough understanding of Vesigo Studios' software products, staying abreast of updates and new features relevant to our business clients.
Documentation and Reporting: Accurately document interactions and issues in our CRM system. Provide feedback and reports on common challenges to the product development team.
Feedback Loop and Product Enhancement: Collect and relay client feedback to aid in product improvement, ensuring our software meets the evolving needs of our B2B clients.
Escalation Management: Efficiently manage the escalation of complex issues, maintaining clear communication with business clients.

Key Metrics:

First Contact Resolution Rate (FCR): Achieve or exceed a quarterly FCR of 65%, demonstrating effective problem resolution during initial customer contact.
Expected Response Time: Maintain a response time of less than 2 hours across all customer inquiries within each quarter, ensuring timely support.
Decision Autonomy Index: Independently handle and successfully resolve at least 75% of all assigned technical issues without escalation each quarter, demonstrating autonomy and proficiency in decision-making within the role.

Qualifications:

1-3 years of experience in technical support, preferably in a B2B software company.
Proficient understanding of software applications and IT infrastructure in a B2B setting.
Excellent problem-solving, analytical, and communication skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Familiarity with CRM systems and support ticketing tools.

Additional Items:

Hours of operation are Monday through Friday, 8:00 AM to 5:00 PM.
The pay range is $20-$25 per hour, with the opportunity for raises depending on proficiency in solving software and technical issues.
We offer PTO, paid holidays, 401(k) with full matching, and health/vision/dental insurance coverage.
We offer a comfortable office with a fully stocked snack and drink area.

Why Should You Apply?

Steady, reasonable hours
Opportunities for on-the-job training and advancement
Management invested in your success
Low-stress and positive team environment

Please apply with a resume and list of previous experience in technical support of software or technology.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Will you now or in the future require sponsorship for a US employment visa?

Education:

Bachelor's (Preferred)

Experience:

Technical support: 1 year (Required)
Phone etiquette: 1 year (Required)
Technical writing: 1 year (Required)
Customer support: 2 years (Required)

Ability to Commute:

Medford, OR 97504 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support specialist jobs in grants pass, or

Technical Support Specialist (B2B Software, Experienced)

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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