Top 5441 Guest experience manager Jobs in Grapevine, Tx

Supervisor Access Services
Baylor Scott & White Health —Grapevine, TX
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Tuition reimbursement
Rooms Operations Manager
Marriott International, Inc —Grapevine, TX
- $58,710 - $73,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Assistant General Manager
Homewood Suites Grapevine —Grapevine, TX
- Full-time
- 5 years
- Hotel
- Bachelor's degree
Operations Manager
Ulta Beauty, Inc. —Grapevine, TX
- Weekends as needed
- Merchandising
- Bachelor's degree
- Continuous improvement
General Manager
Ulta Beauty, Inc. —Grapevine, TX
- Weekends as needed
- Merchandising
- Data analysis skills
- Bachelor's degree
Merchandise Manager
Ulta Beauty, Inc. —Grapevine, TX
- Weekends as needed
- Computer literacy
- Merchandising
- Data analysis skills
Hotel General Manager
Kriya Hotels —Grapevine, TX
- $85,000 a year
- Full-time
- Hotel
- Business Administration
- In-person
- Health insurance
- Paid time off
Quick Apply
1d
Retail & Attractions Manager
Great Wolf Lodge —Grapevine, TX
- $60,000 a year
- Microsoft Excel
- Merchandising
- Pass drug screening
- Paid time off
Quick Apply
Sales Manager
Ulta Beauty, Inc. —Grapevine, TX
- Weekends as needed
- Merchandising
- Data analysis skills
- Mid-level
Temporary Associate
Kate Spade —Grapevine, TX
- $15.00 - $19.25 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Communication skills
- Commuter assistance
- Paid parental leave
Assistant General Manager
Elite Suites - Southlake —Southlake, TX
- $44,000 - $48,000 a year
- Weekends as needed
- Bilingual
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
General Manager
Arcis Golf —Grapevine, TX
- Full-time
- Sales
- Merchandising
- Team management
- Paid holidays
- Dental insurance
Task
Ulta Beauty, Inc. —Grapevine, TX
- Sales
- Merchandising
- High school diploma or GED
Store Manager - Spencer's
Spencer Gifts —Grapevine, TX
- $18.98 - $19.23 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
- Paid jury duty
- Paid holidays
Lead Cashier
Ulta Beauty, Inc. —Grapevine, TX
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
General Manager
Urban Air Adventure Parks —Coppell, TX
- Microsoft Excel
- Sales
- Mid-level
Assistant Community Manager
RPM Living —Grapevine, TX
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
3d
General Manager
GRAPEVINE CLUB 24 LLC —Grapevine, TX
- Full-time
- Hospitality
- CPR Certification
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
3d
Store Manager
Rowan —Southlake, TX
- $70,000 - $75,000 a year
- 8 hour shift
- Merchandising
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
5d
Manager, Guest Experience
Integrity Marketing Group —Dallas, TX
- Full-time
- Senior level
- Leadership
Quick Apply

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guest experience manager jobs near grapevine, tx

Supervisor Access Services

Baylor Scott & White Health -
Grapevine, TX

Apply Now

Job Details

Benefits

Health insurance
Tuition reimbursement
Paid time off

Qualifications

Computer operation
HIPAA compliance
Phone communication
Health insurance policy knowledge
HIPAA
Typing
Productivity software
Clinical confidentiality policies
Client interaction via phone calls

Full Job Description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Supervisor of Access Services ensures efficient operations and customer service quality for the Access Services unit. This position serves as a resource to access and non-access staff regarding revenue cycle operations.

Essential Functions of the Role

Supervises daily activities of an assigned Access Services unit. Prepares and directs schedules to ensure appropriate staffing 24-7. Monitors attendance of team members and schedules breaks and shifts as necessary. Accountable for overseeing daily operations and workflows. Ensures customer and department satisfaction. Ensures timely follow-up and escalation recovery is performed.
Monitors all outbound and inbound team activities according to performance goals. Improves quality by evaluating processes and recommending changes.
Coordinates and enforces system policies, procedures, and productivity standards. Performs routine call quality reviews on recorded or live calls. Follows established procedures. Performs account research to assist with system-level initiatives or requests. Examples include customer complaints, incorrect estimates, and administrative write-offs. Immediately reports any performance, productivity, and behavioral issues regarding staff to management for review.
Monitors financial performance by ensuring financial conversations and collection attempts. Assists Access Services Director and Manager with adjusting staff to volumes.
Motivates and mentors team members to maintain a positive work environment. Creates and implements goals, action plans, and incentives to drive production results.
Performs call monitoring, coaching, training, and feedback and disciplining. Coaches, counsels and motivates employees.
Serves as a role model for staff in maintaining effective communication. This includes communication with employees, patients, guests, insurance companies, employers, doctors, and hospital personnel.
Acts as an information source to ensure resolution of customer inquiries and complaints. Handles escalations on an as needed basis.
Administers and handles escalation requests for system and Revenue Cycle policies. These include Cash Handling, Financial Assistance, Point of Service, Out of Network, Limited Plan, and Outpatient Valid Orders.
Participates in the hiring process and manages performance, recognition, and disciplinary actions. Assists with interviewing applicants, hiring, and performance reviews.

Key Success Factors

Requires knowledge of general insurance terms, including governmental and commercial payers. Requires basic knowledge of medical and coding terms.
Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
Demonstrated ability to work autonomously.
Proven written and verbal communication skills.
Works unsupervised and self-starter.
Proven ability to problem-solve, perform critical thinking.
Requires excellent listening and communication skills, and professional telephone etiquette.
Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life or death situations.
Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
Ability to maintain patient confidentiality in accordance with HIPPA guidelines.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - Associate's or 2 years of work experience above the minimum qualification
EXPERIENCE - 2 Years of Experience

Apply Now

Refine Your Search

guest experience manager jobs in grapevine, tx

Supervisor Access Services

Rooms Operations Manager

Assistant General Manager

Operations Manager

General Manager

Merchandise Manager

Hotel General Manager

Retail & Attractions Manager

Sales Manager

Temporary Associate

Assistant General Manager

General Manager

Task

Store Manager - Spencer's

Lead Cashier

General Manager

Assistant Community Manager

General Manager

Store Manager

Manager, Guest Experience

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