Top 202 Guest service agent Jobs in Grapevine Tx

Front Desk Agent
Aloft Frisco —Frisco, TX
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Hotel Front Desk Agent - Grapevine
SHG- Grapevine —Grapevine, TX
- $16 - $17 an hour
- Urgently hiring
- Hotel
- Driver's License
- In-person
- Health insurance
- Paid time off
Quick Apply
FRONT DESK AGENT
Texas Western Hospitality Group —Grapevine, TX
- Full-time
- Hotel
- Marketing
- Entry level
Quick Apply
Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent
Aimbridge Hospitality —Grapevine, TX
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
8d
Celebrity Services Agent
Marriott International, Inc —Grapevine, TX
- Full-time
- Hotel
- High school diploma or GED
- Leadership
Front Desk Agent
Brandforge Tech —Dallas, TX
- $20 - $30 an hour
- Full-time
- Sales
- Inventory management
- Computer literacy
- Paid training
- Health insurance
Quick Apply
7d
Front Office Agent
Kozy Hotel Dallas —Bedford, TX
- $16 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Baywood Hotels —Irving, TX
- $15 - $16 an hour
- Full-time
- Bilingual
- Hotel
- Accounting
- Health insurance
- Dental insurance
Quick Apply
Front Office Agent
Live! by Loews - Arlington, TX —Arlington, TX
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Caravan Court —Arlington, TX
- Full-time
- Hotel
- Front desk
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Supervisor
Hilton DFW Lakes —Grapevine, TX
- $20 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Free parking
- Paid holidays
Quick Apply
Front Office Agent (Part-Time)
Loews Arlington Hotel —Arlington, TX
- Part-time
- Ability to walk for extended periods
- Military encouraged
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
Guest Service Representative
Courtyard Flower Mound LLC —Flower Mound, TX
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Front Desk Agent-The Ricardo Marriott Hotel
Coury Hospitality —Westlake, TX
- Full-time
- Writing skills
- English
- Hotel
Quick Apply
13h
Guest Service Representative
Cambria Hotel DFW Airport Euless —Euless, TX
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Front Desk Agent
MCR Hotels —Colleyville, TX
- $15 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Services Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Irving, TX
- $15.00 - $17.50 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Call Center Representative - Hybrid
CNMK Texas Properties, LLC. —Frisco, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid training
- Health insurance
Quick Apply
Front Desk Agent | AM & PM shifts
Hyatt Place Fort Worth/Hurst —Hurst, TX
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent – Hotel
Holiday Inn Express and Suites DFW Airport Southwest Euless —Euless, TX
- Full-time
- Hotel
- High school diploma or GED
- Front desk
- Employee discount
Quick Apply

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Front Desk Agent

Aloft Frisco
Frisco, TX

Quick Apply

Job Details

Qualifications

Basic math
Employee relationship building
High school diploma or GED

Full Job Description

Description:

**Lightspeed PMS and Empower GXP systems experience preferred**

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
- Ability to participate in the creation of an enjoyable work environment

Requirements:

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Quick Apply

Refine Your Search

guest service agent jobs in grapevine tx

Front Desk Agent

Hotel Front Desk Agent - Grapevine

FRONT DESK AGENT

Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent

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Front Office Agent

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Front Office Agent

Front Desk Agent

Hotel Front Desk Supervisor

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Guest Service Representative

Front Desk Agent-The Ricardo Marriott Hotel

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Front Desk Agent

Guest Services Representative (Front Desk Agent) - WoodSpring Suites

Call Center Representative - Hybrid

Front Desk Agent | AM & PM shifts

Front Desk Agent – Hotel

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