OVERVIEW:
The incumbent in this position is responsible for overseeing construction, facility maintenance, public space and grounds keeping. The incumbent in this position is also responsible for ensuring compliance with OSHA standards and regulations, as well as state, local, and Federal ordinance. The incumbent in this position is responsible for setting goals, objectives, and action plans to ensure successful operations in assigned areas.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Ensures delivery of superior internal and external guest service with every interaction including the Hard Rock Competencies of Business Results, Team member Engagement and Guest Engagement for this position and responsible departments.
- Assumes management responsibility for day-to-day operations and financial activities; successfully directs departments to fulfill regulatory compliance.
- Establishes department standard, guidelines and objectives, and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operations of assigned areas.
- Develops reporting and monitoring systems to accomplish objectives, maintains control of assets and fulfills regulatory compliance.
- Prepares operating budgets, monitors budgetary compliance and takes action on budget variance items.
- Ensures the effective, efficient, safe and overall cleaning maintenance of facilities and public areas. Also responsible for maintenance of facilities and repair of building amenities, utilities, parking lots, exterior landscaping and interior floral/seasonal decorations, oversees and administers maintenance contracts, as well as lead all new construction projects.
- Adhere to and enforce compliance with all regulations established by the Gaming Commission, and other applicable agencies pertaining to gaming and facilities.
- Approves staffing work schedules and assures optimum development of work force to ensure that all construction and design projects are completed within designated timeframes.
- Maintains departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work-related deficiencies.
- Appraises work situations; directs, delegates, schedules and organizes work crews through their leaders to accomplish all assigned job functions.
- Direct departmental resources to complete cleaning duties and maintenance/repair tasks on the facility with minimal impact on guest service.
- Oversees condition of grounds and lawn maintenance.
- Plans and supervises maintenance of the facility as well as the planting, cultivating, pruning, and caring for plants, shrubs and trees.
- Responsible for ensuring facility and grounds are aesthetically welcoming to guests.
- Participate and contribute towards the initiatives established by the Executive team.
- Monitor and maintain energy management systems.
- Instructs and supervises team members on the operation and care of exterior maintenance.
- Instructs team members on the care of equipment.
- Oversees the general cleaning of grounds and surrounding areas. Ensures that the facility is maintained in a condition which excels in entertainment standards.
- Supervises and participates in the operation and maintenance of pumps, and in the maintenance of irrigation and drainage control systems, including wells, pumps, and automatic controls.
- Inspects facility utilities and equipment and takes action to correct problems in order to minimize potential for safety violations.
- Prepares schedules and reports as required for equipment and personnel.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Attend seminars when needed.
- Responsible for cleaning and sanitizing work and public spaces.
- Perform other duties as assigned.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through 5 to 7 years related experience and or training involving knowledge of construction, electrical, plumbing, heating, air, carpentry, painting, and water systems. Three (3) years previous supervisory experience required. Bachelor’s Degree in a related field required or substituted with extensive work history.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- High degree of interpersonal skills
- Must have strong leadership and team building skills.
- Must be detail-orientated and be able to multi-task
KNOWLEDGE OF:
- Reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Creating, reading and interpreting documents such as vessel schematics, blueprints, construction drawings and policy and procedure manuals.
- Writing routine reports and correspondence.
- Speaking effectively before large groups of guests or team members of the organization.
ABILITY TO:
- Be a proactive thinker, strategic and creative.
- Be open to guidance and input from all corporate directives.
- Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
- Be a strategic, analytical, ethical and effective motivator;
- Forecast changes in the economic climate and/or profits and react accordingly;
- Select, supervise, train, and evaluate team members;
- Participate in the development and administration of goals, objectives, and procedures;
- Prepare clear and concise administrative and financial reports;
- Interpret and explain policies and procedures;
- Communicate clearly and concisely, both orally and in writing;
- Establish and maintain effective working relationships with those contacted in the course of work
- Interpret and apply federal, state and local policies, laws, regulations.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
