The part-time Clinical Application Specialist, Ventilation is responsible for providing clinical customer support by interfacing with sales, technical personnel, and other Nihon Kohden team members to effectively implement Nihon Kohden NKV Series Ventilator Systems into customer sites. The Specialist will interact directly with customers by supporting product installations, providing advanced clinical ventilation application information and training, and delivering clinical customer support, including but not limited to phone or on-site support. This position will coordinate assigned projects from initiation to completion and guide Customer and Nihon Kohden resources to ensure projects are successfully implemented and meet customer expectations, during scheduled work weeks.
Essential Functions and Main Duties
- Reviews all training materials, achieves a score of 90% initially and annually on Product Knowledge Assessment, and maintains expertise on the operation of the NKV Series Ventilator Systems, including training end-users.
- Ensures delivery of equipment, itemization of contents, electrical testing by hospital Biomed, and other requirements are completed prior to new product installations; provides ongoing support and documentation during scheduled assignments.
- Provides ongoing clinical customer support either in person or by telephone.
- Makes travel arrangements according to company policies and completes expense reports within designated timeframes.
- Maintains clinical knowledge and competence, including an active respiratory therapy license and Registered Respiratory Therapy Credential.
- Develops and updates documented project plans based on Customer “Kick Off” meetings and Nihon Kohden resources, including deliverables, responsibilities, timelines, and current status for assigned accounts.
- Advises, coordinates, and communicates between Customers and Nihon Kohden resources to resolve complex ventilation issues and ensure timelines are met, as assigned.
- Adhere to all company policies, procedures, and business ethics codes.
- Duties may be modified or assigned at any time based on business need.
Qualifications
Education / Certification / Experience Required:
- Master’s or Bachelor’s degree in respiratory therapy or related discipline preferred; relevant education and experience accepted in lieu of degree
- Valid unrestricted respiratory therapy license issued within the United States
- Active NBRC Registered Respiratory Therapist (RRT) Credential
- Valid driver’s license and good driving record are required
- 3+ years of experience in critical patient care to include neonatal, pediatric, and adult patient populations
- Well-rounded critical care ventilator experience, with a strong knowledge of cardiopulmonology and the ability to troubleshoot complex critical respiratory ventilation issues
Competencies Required:
- Excellent communication skills both verbal and written, including customer service and organizational skills
- Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization
- Ability to read, analyze and interpret equipment manuals to effectively to present complex information to customers, and Nihon Kohden personnel
- Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
- Hazardous physical, chemical and biological agent exposure is possible
- Ability to be flexible with schedule and ever-changing working environments
- Must be self-motivated and can be managed remotely
- Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
Compensation
The anticipated hourly rate for this position is $43.00.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: This part-time position requires a minimum commitment of two 40 hour work weeks per month. Typical hours accommodate day and/or evening shifts, Monday–Friday, during scheduled work weeks. Weekend, and evening work hours may be required. Work schedule may vary due to the needs of the organization or department and is subject to change at any time at the Company’s discretion.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 40 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.
Travel: Approximately 100%
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at [email protected].
