- Schedule and conduct tours for prospective families and applicants. Share pertinent
information regarding this facility, as well as any other Integritus Healthcare facilities or
services that are appropriate. Obtain any additional information needed from the
family to complete an application.
- Acts as the intermediary between the liaisons and collects referral (clinical and financial)
information. Obtains clinical and financial approval through appropriate channels with
facility leadership within 15-30 minutes and lets the liaison know the status.
- Assures the appropriate facility managers have the appropriate information to
coordinate resident care for new admissions. Coordinate with rehab, social work,
nursing, dietary and other departments as needed.
- Obtains clinical approval from nursing management prior to admission of the resident.
- Assures payor source is clear prior to admission. Coordinates with the Business Office to
assure follow through.
- Completes admission paperwork with the resident and/or appropriate family member.
- Assure OBRA and PASAAR regulations are met prior to admission.
- Notifies all managers of new resident admission via placing completed face sheet in staff
mailboxes to assure all disciplines greet and evaluate the new resident timely.
- Coordinates customer satisfaction survey efforts with facility leadership and home office
staff.
- Acts as a champion for customer service in the facility.
- Helps to develop and maintain a yearly marketing plan based on facility needs.
- Supports the maximization of census through effective internal marketing efforts.
- Engages in the rounding for outcomes strategy with residents and families in an effort to
assess whether there are unmet needs/desires and to recognize staff for a job well
done.
- Assumes any duties that are assigned by the administrator in order to provide optimal,
achievable quality resident care and in meeting regulatory compliance.
- Track referrals in data base weekly. Give administrator referral information on a
monthly basis.
- Makes efforts to recognize employees, educate and train employees, and promotes
employee growth in an effort to increase retention and employee satisfaction.
- Assures a check and balance systems are in place to identify potential system
breakdowns. Examples include: systems to assure accurate information such as
advanced directives and next of kin from the referral and the medical record and
assuring the correct information is given to My Innerview for customer service efforts.
- Attends mandatory in-services held at the facility in a timely manner.
- Understands and adheres to all safety, infection control, sanitation, accident, fire,
disaster and personnel policies and procedures of the facility. Promotes a culture of
safety.
- Discuss any problems, needs or concerns that arise with the appropriate manager
and/or the administrator.
- Understands and upholds the Residents' Bill of Rights and holds all resident information
confidential.
- Represents this facility and the organization in a professional manner. Maintains a
professional appearance and mannerisms according to facility standards.
- Maintains an acceptable level of attendance in accordance with facility policy.
- Displays a polite and courteous manner to all fellow employees, residents, and visitors.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
